This used to be a great practice but after Dr Gerlach retired, it is downhill. I arrived 20 min early for an appointment, sat and waited well over an hour just to be told they were "behind" and there was no way I would be out of here to see my own patients as a medical professional. I had to rearrange peoples mental health appts and cause them distress bc this office cannot run efficiently or see their patients as scheduled. Also the next available appointment isn't until September... two months away. read more

Would not go there ever again. Used to be a caring place.....not anymore....Most of the doctors that used to be there are not there anymore. read more

I have always hated this place. It's impossible to get in touch with them and I have never gotten answers on my medical questions. They do not care for you or make you feel heard. They are good for prescribing medication (but not refilling your prescriptions, as I'll explain later) and that's all. They prescribed me birth control twice when I was in college. The first time they prescribed it, Wendy Geaney told me there were "no side effects" and went as far as to say that side effects from birth control are a "myth". Later on, when I scheduled an appointment because of severe physical and psychological side effects (depression, anxiety, mood swings, menorrhagia) nurse practitioner Wendy Geaney made me feel stupid and literally said I just "couldn't handle it". I also went to them for some stomach issues several years ago. I was having severe stomach pain and GI issues. Instead of working to figure out what the problem actually was, Wendy Geaney immediately prescribed medication that not only didn't treat the underlying issue, but caused long-lasting damage. It made the problem worse. It also should not have been prescribed for a 20 year old, period. They also told me I was supposed to get an endoscopy, but never sent the order, and I wasn't able to schedule it anywhere. When I called repeatedly and asked about getting referred for an endoscopy, they never answered or got back to me. In college, I tried to get a medication refilled after a 30 day trial. I did not hear back for a week and became very worried. After trying every possible option on their line and calling them dozens of times, I finally heard that my doctor was "on vacation". The medication I was on should not be stopped cold turkey, but my PCP, Wendy Geaney, would not be returning from vacation until a week after I ran out of my prescription. They did not reach out to me and tell me this information, and I was eventually able to get an appointment with the other nurse practitioner (Marie Hickey) and got a refill in time. This week, I have had similar issues. I have been calling and submitting refill requests for 4 days now. I have not heard back, and neither has the pharmacy. This morning, after finally getting in touch with someone (pro-tip, use the appointment line, do NOT leave a message, no one will get back to you) I was told that my request was reviewed yesterday and essentially denied. I was told that I am not able to get a refill until I have an appointment, although I've been on this medication for a year with no issues. I run out of my medication tomorrow and I am leaving to go out of state for 2 weeks in 2 days. The receptionist said that I wouldn't be able to see the nurse practitioner for 2.5 weeks, but that she would "review my case today". When I asked what the solution would be if my refill request was denied for another 2 weeks, the receptionist said that would be "up to the nurse practitioner". As I said above, the medication that I am on should NOT be stopped cold turkey. Stopping the medication cold turkey can cause severe side effects, including seizures and risk of suicide. When I mentioned this to the receptionist, she condescendingly told me that she "wasn't clinical" and that the nurse practitioner "knows that already". I am not the only one who has had negative experiences with this doctor. My younger sister saw nurse practitioner Wendy Geaney last summer to discuss her severe anxiety and depression. The nurse practitioner repeatedly asked her if she had been "throwing up", and my sister denied it over and over. However, she was shocked to find out later on that she had been charted by Wendy as "bulimic". I am so damn tired of dealing with this incompetent office. I am so excited to finally leave Hudson and find a physician that can do the bare minimum. I also just want to say that I don't ever write negative reviews. I am a deeply spiritual person and I think that most of the time people are just trying to do their best and survive in the late stage capitalist hellscape that is the US of A. However, I do not want anyone else to experience the violence and malpractice of Western Reserve Physicians. UPDATE: I recently heard from a friend that she had the exact same experience with nurse practitioner Wendy Geaney. Wendy never followed up with her on her medication and she had to stop cold turkey as well. read more

The physicians here are great and we really enjoy the nurse practitioners as well. Everyone there is friendly and they have always been great to my family. The only knock on this place is the waiting room. For whatever reason, I have never liked the decor or the feel of the waiting room It's okay, but not that welcoming. read more

Our family has seen Dr. Gerlach for many years. He and his associates are excellent. There are several doctors and nurse practitioners there, as well. Every nurse practitioner has been very helpful. Dr. Gerlach is always caring, professional, and extremely knowledgeable. Because he is both wise and humble, our family completely trusts him with our health. read more