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    Western Sierra Electric

    5.0 (6 reviews)
    Closed Closed
    Updated over 3 months ago

    Services - Western Sierra Electric

    Electric inspection

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    Chandler Electric

    Chandler Electric

    4.6
    (80 reviews)

    a new year is coming for the generac we have and chandler electric does a great job in maintaining…read moreit......we always want to see the green light, not red the 90 fish in my 500 gallon aquarium always thank Chandler each year to keep them healthy and have a good time in the tank. Additionally, we like having the freezer and refrig working when the generac is needed....Brett is the guy to pick for service richard v

    I've used this company several times over the years for routine maintenance on my Generac generator…read moreand had no issues until this most recent experience. My generator, which was installed around 2012, developed a problem where it would not start properly or continue running. I understood that diagnosing and repairing an older unit could take multiple visits and that there was no guarantee the first repair would solve the issue. My problem was never with the technician who came out--he was professional. My issue was entirely with the office, specifically Heidi, and the lack of communication, billing transparency, and professionalism. From the beginning, communication was extremely poor. It was difficult to get clear answers about what work was being performed, what was still wrong with the generator, and what charges were being incurred. I approved two service calls and two repairs over the phone based on the amounts I was quoted. When I received the final invoice, it was approximately $500 higher than the total Heidi had quoted me. When I called to discuss the discrepancy, instead of acknowledging the issue professionally, she became argumentative and admitted she "hasn't been that organized lately" and hadn't been billing correctly. I explained that it wasn't my responsibility to pay for work that had never been authorized. Her response was, "Well, what do you want me to do now? Come out and take the parts out?" She also laughed several times on the phone while saying "You know you have an old generator right!" That response was completely unprofessional and unacceptable. Everyone makes mistakes, but how those mistakes are handled says a lot about a company. A simple acknowledgment and willingness to resolve the issue would have gone a long way. The generator is still not working correctly I might add. Communication and accurate billing are critical when authorizing repairs, especially when the costs can add up quickly. Unfortunately, because of this experience, I cannot recommend this company as long as Heidi is handling billing and service coordination. It's unfortunate because the technicians were fine, but poor office management completely overshadows this company.

    Western Sierra Electric - electricians - Updated August 2026

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