I've got two stories about my experience with Air Canada in Winnipeg. The first occurred when I…read moremoved to the city a while back. The other is my recent experience returning to the city after a nearly eight-year absence. Years ago, I had just completed my undergraduate degree. I picked up and moved to Winnipeg in preparation for graduate studies. I had shipped some of my belongings through Air Canada cargo. One of them was my Sony stereo system. I love music. This stereo system was a cube. CD player. Two cassette decks. AM-FM radio. Two speakers. My dad bought it for me during my first year of undergraduate studies. I packed it up in a cardboard box and carefully wrapped it in bubble wrap. I'm not sure what happened. When I picked up it up from the Air Canada cargo building in Winnipeg and brought it back to my new home, the buttons on one of the cassette decks were completely bashed in. The box was in pristine condition. Perhaps it was dropped along the way. I called Air Canada to file a damages report. I got the nicest person at Air Canada who felt bad and said that she'd rectify this situation "as soon as quickly," a phrase that I have never forgotten. I got my stereo fixed at a local Sony-certified store. I then billed Air Canada. I got my refund two weeks later, which was its version of as soon as quickly. This music enthusiast was elated. My stereo continues to endure. I have since attached a record player to it. Last week, I flew in to Winnipeg after 7.5 years. I had no problem retrieving my luggage at the baggage carousel. On Tuesday, I checked in at a kiosk. I had printed out both my baggage tag and boarding pass. A nice male Air Canada agent came over and helped me attach my baggage tag to my one piece of luggage. He also printed out another boarding pass and stuck the baggage receipt to it. It was the nicest gesture. He didn't have to. He just did it like Nike. I thanked him and proceeded to place my luggage on the conveyor belt. Boarding the plane was straightforward. The staff at the gate made sure that you boarded according to your zone number. They were super friendly saying hi, having you scan your boarding pass, and then making sure that your ID matched your face. Air Canada staff on the flight were competent and equally as friendly. Sure, you don't get any free snacks these days, but the man was great getting me a Diet Coke on the rocks. It was a full flight. I was comfortable. We boarded on time. We got to Toronto early. We deplaned efficiently. No complaints. I am likely the oddball who doesn't mind flying or using Air Canada services. It's not a perfect airline, but it does try to make things right, especially when it's at fault. (73)

I am very disappointed. Life is unpredictable -- due to an accident and bowel surgery, I was unable…read moreto go on my trip. It wasn't a holiday, but a long journey to visit my parents in Ukraine (three flights, over 24 hours). I notified the company a month in advance and simply asked to change the date, not for a refund. The company showed no flexibility or understanding whatsoever.

If you do yourself one travel favour in your lifetime- do not get sucked into a seat sale on Flair…read moreAirlines. There's a reason. They cancelled all flights the day of my travel and squashed us all into a packed flight at the end of the day. I lost an entire day of my holidays and had to book alternative accommodations due to the late evening arrival. You can't actually talk to a live person for reimbursement/compensation. They insist you do it over email so that they can send you a canned answer of sorry, not sorry. No credit or rebate was offered. They also lied about why the flights were cancelled (sighting safety issues but I have 4 seperate flight cancellation emails all stating different cancellation reasons). Smelled pretty fishy to me. Pay the extra and fly with an airline that's not a complete joke and waste of time.

Yes, they are expensive, this was a bucket list trip for the books!! To see polar bears in the…read morewild, not in a zoo, was simply worth every penny. We took Calm Air from Winnipeg, they are a charter plane. The flt was 2.5hrs over to see the polar bears in Church Hill. Honestly we didn't have any issues, everything was booked for us. We arrived, checked in and off we went to see the polar bears! Customer service was good and safey is the most important. They were on time for both our flts. Food wasn't good, but I didn't expect it to be any different. I would use them again if I needed a charter flt thru out Canada. Yes we wll go back and stay longer, met some really nice like minded people along the way!

I need your help everyone. We have been stuck in Sanikiluaq, Nunavut Canada since Tuesday Oct 22nd…read more We are the 26th now. Calm air keep postponing their flight to come here every 2 days since. Not even trying later on the same day or the day after. There was suppose to be a flight this morning coming here but got send somewhere else for some vague reason, saying the reason for the delay today was the weather while in Winnipeg and here in Sanikiluq, the sky is blue, visibility incredible and wind favorable. And all Calm Air flight departed as suppose to this monring from Winnipeg. I want to know where I can make a complain because I already did to Calm Air but complaining to them about them about them won't change anything. Does anyone know where to go to a national level. This situation is not tolerable! If Calm Air cannot provide a service they are pay to provide, then they should let somebody else taking care of it. So not respectful for Nunavut people!

Excellent service from the United staff at this airport. The team handles busy travel days and with…read moreprofessionalism and patience. I especially appreciated how available the agents were for questions and how clearly they communicated changes and next steps throughout the process.