We had a terrible experience with the Tile Cleaners…read more The planning, quote and booking all went find, but the trouble began when Adam arrived at 11am instead of the appointed time of 9am. When we booked the job with Hunter I was told (and the quote stated) it would take about three hours, so expected to be able to get back to work in the afternoon. Not so! Adam spent much of the five hours in his van out the front, 'waiting for the drill bit to cool' and 'waiting for the grout to dry'. The job was to re-grout a double shower and re-silicone the bathroom bench. He finished after 3:30pm. Next, Adam wanted me to direct deposit the payment into his account, declaring that the bank account details on the invoice were 'in error'. A call to the Tile Cleaners office clarified that the account number on the invoice was not in error and that I should pay according to the invoice. A few days after the job was done, we noticed that the re-grouting on the base of the shower was rubbing off in places and a section around the drain was missing altogether. It wouldn't be a major issue, except that the colour match between the old grout and the new is significant, and it stands out very clearly. We also noticed that the silicone in the base of the shower (not sure why it's there at all given the shower was meant to be fully re-grouted) was coming away from the wall. Finally, the grouting immediately above the bench was stained and had not been drilled out and replaced before the silicone applied. Unhappy with the quality of the workmanship, we contacted the office by email and were advised by Peiter the technician would be sent to re-do the work. We set about making an appointment for the repairs, and settled on a Saturday morning, several weeks out, so I would not have to take time off work. A call from Peter in the office on the Wednesday prior sought to reschedule the appointment to the Friday, but as I was unavailable the office reluctantly agreed to leave it as scheduled. The following day, I received and email declaring that the appointment could not be kept, and offering a $100 voucher for my next job. Curious, as this was to be a repair under warranty. We scheduled again, for a Saturday morning several weeks out. This time, Adam was a no show! No phone call, no text, just no show. I emailed Peiter in the office to let them know that Adam didn't appear, and that we did not want to re-schedule. Have not heard a thing since! Appalling service. I recommend you don't even think of booking them for your job! Michael, Canberra ACT

We had a few quotes and in the end decided to go with the Tile Cleaners and couldn't be happier!…read moreJose polished all the dull marble throughout our apartment and really transformed the place!! Everything is wonderful! My husband and I are very impressed and highly recommend THE Tile Cleaners!

They tried to increase the price upon arrival, did not deliver on what we had agreed to when…read moreconfirmed over the phone and in writing (full and thorough clean of bathroom and kitchen). I had to argue with them to get them to clean things they missed including top of shelves, back of oven and floor underneath the bathroom vanity. Moreover, I discovered later that they had not even bothered to wipe the bathroom wall tiles!? This is why I even hired someone for the bathroom in the first place. Extremely lazy, cleaning only on a superficial level (initially taking 45 mins when I had been told it'd take approximately 2...before we argued for things to be cleaned and wiped properly) - I could've done this myself if I had known as my bathroom is quite small. Lastly, getting pissed off, they started yelling at my boyfriend in my apartment. So unprofessional, sneaky and lazy.

Efficient, helpful and professional cleaners. The team that came were very experienced and knew…read moreexactly what they were doing and what was required.

We were charged for five bedrooms when our unit only has two - there is a basement (second living…read morearea), but the clean took 3 hours. The people who cleaned did a nice job, but was overpriced. The back and forth with the call centre was frustrating and someone on the phone told me our price would be reduced and it wasn't.

I didn't have a great experience with Call the Cleaners. For a small sutdio apartment I was charged…read more$363.00 for about 2 hours work. When the cleaner arrived he informed me the small fridge wasn't included in the price and attempted to upsell the extra service which would have been over $400. The day before the cleaning I received an email saying the time had been unilaterally changed by 2 hours which caused a scheduling issue on my end. The cleaner was nice and he did a decent job, but the communication and terrible, and the value for money was a concern. I won't be calling the cleaners again.

Before he even picked up a tool, the "qualified" technician mentioned he could remove the shower…read morebut not reinstall it without breaking the shower, and to get my landlord to "cough up" for a new shower through their preferred supplier, he asked if we as tenants won't mind if he breaks the shower more to make sure a new one is added. I wonder hoe many times this happens in a day - maybe a standard process of exploitation and ripping off SE QLD consumers!

Once again thanks for the great job you guys did sealing our leaking shower. The quote your…read moretechnician gave us was completely fair. As usual, we only paid for what we really needed which included: a complete tile regrout to ensure our bathroom waterproofing was up to scratch, and a anti slip tile treatment. Your technician even regrouted our small terrace balcony at no extra cost. He was polite and clean, and the job was finished within 6 hours ready for use the next day. Cheers once again!