I cannot say enough good things about this exceptional long-term care home. The care and patience…read morethe staff showed toward my mother were truly a blessing I will forever treasure. It's evident that the caregivers are deeply passionate about their work, and their dedication shines through in everything they do. The Islington floor staff became like a second family to my mother. Whenever I had a question, they would stop whatever they were doing to assist me right away. Truly impressive!

From the owner: Village of Humber Heights offers a full Range Of Living & Care Options All On One Campus. Providing…read moreHolistic Health Care In A Home Like Setting Located Within An Internal Neighbourhood Design That Promotes A Caring Community.

I'll start by saying there were a couple of staff members that were very good. However, the extent…read moreof disappointing experiences that I encountered are concerning enough that I feel compelled to share this review. My hope is that the information will help others - be it those who live in this establishment or have loved ones there, and help the organization to make improvements. I sure wish I knew some of this information when selecting my mother's new home. Note that these experiences took place during the pandemic, in 2021 and 2022. Intake: Unfortunately, my mother had to be moved 3 times in a 14-month duration, with each move causing my mom great distress, anxiety, and depression. Their intake process did not seem to capture the extent of her cognitive problems and the level of support she required. This led to hiring extra Chartwell PSW's to address this need while she was in the 'independent living' section of the home. That takes me to the next issue... Over-charging: The extra PSW time was not properly tracked by staff, and consequently mom was over-charged hundreds of dollars. This is just what I was able to find with minimal effort on my part. I am grateful that the organization eventually credited these funds. Ongoing need for extra, private PSW's: Even while mom was in the 'memory care' section of the home, staff routinely requested additional, private PSW hours. At one point they suggested 12 hours a day of private PSW time. I want what's best for my mom, but we simply did not expect this extra cost at the level of 'memory care.' The combined monthly cost of 'memory care' plus extra private PSWs, at the suggested 12 hours/day, would have made it more economical for mom to stay at her original house with a 24-hour, private PSW care. If we had followed their advice, mom would have been paying over $20,000/month (including the regular monthly fee). Extra costs: Despite the monthly fees, there are extra costs you can expect - shower curtains; garbage bin; laundry hamper; tissue/toilet paper; etc. Pricier extras included bed and chair alarms, and bed rails. Disorganized mail tracking: Mom was not getting all of her mail. Christmas cards were not always getting to her, and in one case was returned to sender. On her last day before being moved to 'long term care,' I asked if there was any mail for mom. What I got was a bundle of mail, including important mail, that was several months old, in addition to mail belonging to the previous occupant. This leads to my final point... Hair salon: Since mail was not properly tracked, I found out that mom owed over $800 in hair care costs with the third-party salon, Forever Young Hair Care Group, that operates on the ground floor. The hair care costs covered a 6-month period, which included getting 'shampoo set' 3 to 4 times per month at $38/visit. This service was provided while mom was a resident of 'memory care,' and well after she was diagnosed with dementia. The POA's were not consulted, and thus no POA consent was provided. I am grateful that the retirement home eventually covered this cost, although I first had to endure unpleasant and threatening calls and e-mails from this hair care company. On a final note, a big 'thank you' to Kerry Stewart, the General Manager at Scarlett Heights. She did a stellar job investigating these issues and keeping me updated. I wish I encountered her sooner in this experience!

We had a family member stay here for two years, and despite paying $10,000 a month, they were…read morealways having us purchase everything extra on top of this. Did you know you also have to supply all of your own toilet paper, paper towels, shower curtains, Kleenex... The list goes on and on. Unless you have endless funds, I definitely would not recommend this place. Care was adequate at best.

A beautiful facility with an emphasis on aesthetics..."retirement condo living" from Tridel…read more High-end private retirement residences such as Delmanor Prince Edward are attractive for families who wish to provide the very best for relatives in need of moving to a retirement residence. However, please note that the knowledge and experience of health management and staff at these facilities are "skin deep". They may be unqualified to provide the level of health services they advertise. This particular facility has a negative reputation at two major Toronto hospitals. In ignorance, the physician and health manager at Delmanor Prince Edward broke health law twice in the care of my husband (much to the disgust of hospital professionals). This is a beautiful place to live if your loved one is (and remains) in perfect health, but we cannot recommend such an inexperienced facility. We believe residents encountering health difficulties would be in danger here.

Impressive premises and facilities. Caring and consistent staff. Tastefully done, new building…read morewhich is airy, bright and light filled. With top notch Eco finishes. Roof deck with 360 views of the whole city and Lake. Nothing is perfect, but they do everything they can to make what can be a very difficult decision, a little easier. High end retirement in the Kingsway. Priced accordingly.

If I could give zero stars I would. Management has no idea what they are doing, or how to run the…read moreplace, or how to treat people. They are suspicious, paranoid, accusatory, disorganized, negligent, and always looking for any and every way to add charges to the monthly bills. Nursing staff was grossly negligent, sloppy and inadequate, and management never questioned them. Management broke very clear confidentiality and privacy laws and protocol, and treated us like garbage. The 30+ year-old, disgusting, filthy, dirty washer and dryer units on the floor were broken and were not repaired or replaced for as long as we were there. No hot water, no heat in the dryer. Completely unacceptable living conditions for anyone, especially elderly.

My mom has been here for over 5 years. Place is clean and the staff are, generally, very…read moreaccommodating and kind. Food is excellent. Prices are comparable, although since taken over by Sienna, cost assigned to a need to eat in the rooms (due to illness) has been raised which is not in keeping with standards at other places. Activities are good for the seniors. They have been excellent in keeping Kensington clean and virus free during Covid 19. Mom is happy.

The frontline staff who care for the residents are OUTSTANDING! Unfortunately, the same can not be…read moresaid of the management staff. They are clearly operating on their own agenda, which does not necessarily put residents to their families first. I have been blatantly lied to on several occasions by management and mislead by them into allowing change to my loved ones care that have caused trauma leading to a major setback my loved one's progress. I am seriously considering filing a complaint with the ministry.