UNIVERSITY HOSPITAL (ST. JOHN MEDICAL CENTER). This location of University Hospitals has several departments. The Physical Therapy unit is on the 3rd floor which is also the location for St. John's Medical Center. Westshore Primary Care (Westlake) is on the 2nd floor of this building. I did regular physical therapy here for my back for about 6 weeks. The PT that I saw was great. His name is Eric Jankov (DPT - Doctor of Physical Therapy). He asked me the right questions about my back and provided exercises I could do at home. I met with him twice a week from April 2018 - May 2018 for 45mins to an hour at each meeting. I had less back pain after my sessions. I just need to sit less at work; meaning, try to get up every hour to walk around...haha. I know we all struggle with sitting for too long during the work day. Also. I may be confusing both locations of University Hospitals on Detroit Road but I believe I came to this location for an X-Ray as well. Westshore Primary Care is on the 2nd floor and Physical Therapy is on the 3rd floor *** - 29 total reviews in 2019. - 239 total Yelp reviews. - Reviewed on 18 February 2019. read more

Wow. Impressed. Switching doctors is difficult for me, I have a weird sense of loyalty to all my doctors. But just like an ex boyfriend, if you can't meet my needs there are plenty of other fish in the sea. Chose this office because their close to home and all the online reviews were great. One thing that makes this place a great choice is convenience. Three floors jam packed with every kind of doctor you can imagine. They have primary care physicians, dermatologists, physical therapists, dietitians, podiatrists, radiologists and the list goes on and on. It's a one stop shop, unlike my previous doctor who had to outsource everything. Going to several different offices and waiting is a thing of the past for me now. I have never experienced such a high level of care, ever. I came in contact with at least 6 different employees, they were all shockingly pleasant. Everyone was helpful, happy to answer questions and likable. The doctor diagnosed a problem I have been having for years in less than 30 minutes with his bare hands. No x-rays, tests or samples needed. I feel terrible that at first I didn't believe him, since I had been diagnosed previously with something completely different. After he told me the problem and his advise fixed it, I realized that my doctor--he's the man. I have been recommending this place to everyone. If you are suffering and nobody is able to make you feel better (like I was), definitely come here for a second opinion. Once you call in and tell the receptionist what your concerns are she will get you with the right MD or DO (I saw a DO) and I'm pretty sure that these doctors are the 'elites' of the medical world. My research showed that only one in 5 doctors hold the title DO. They are able to diagnose, perform surgery and everything in between. They take a hands on approach and for me it got a little 'uncle touchy' but I have never came across a doctor who could tell me what's wrong with me by touching me everywhere and moving me about and asking me 'does this hurt, does that hurt' etc. Not only was I shocked that he figured me out so easily, everyone I have told is floored as well. Ever since my visit, I couldn't be happier. Thanks to my doctor and his team I have been doing great. read more

I love this practice. I am relatively new to Cleveland and saw a few other doctors before landing here. I appreciate that they have so many specialists under their umbrella and in convenient west side locations. Making an appointment is always easy, and I haven't experienced long wait times to get in for an appointment. A big plus for me is that there is a lab and x-ray facility in the same building. It's such a pain to run all over town for simple tests! read more

I've been on the phone with these people and been given the run around. If you don't want to disclose every bit of private information about your ailments to the person who schedules you then they won't schedule you. It's an invasion of privacy. Once you finally see a doctor it's as though none of them want to be doing their job. They want to rush through the appointment, barely listen to you, and are scared of the human body. It's convenient, but I now drive 30 minutes away due to multiple visits and multiple doctors being awful. read more

When visiting the facility, everyone is helpful but I have had some issues with the office, especially when calling on the phone. On my last call the lady kept cutting me off and was a bit rude until I called her out on it. The doctor I see is terrific, but the office could use some improvement with their customer service skills, primarily on the phone. read more

Dr Wagner is awesome. However, his office staff have no bed side manner. If they answer you are lucky. If you have to leave a message they do call back but very rude. Good luck getting a same day appointment. Took over a month to get in. I am definitely going to be looking for a different Dr due to this horrid experience. read more

Dr. Staszak is a wonderful and competent Dr. I was in the process of changing my Primary Care Dr., and became seriously ill. The very first time I met Dr, Staszak I was so sick she sent me right to the hospital.She kept on top of my treatment and saved my life. She has such a vibrant personality and down to earth at the same time. She has treated me as a fellow human being, not just a number in line. She is the best Dr. I have ever had, she listens to me which for me is the most important quality in a Dr.. Also her nurse is great, she is so compassionate and caring. I am so comfortable with this group! Sincerely Camille Shubeck read more

I contacted my doctor on Friday for an urgent prescription refill. He never sent it through to the pharmacy, even through I could see it in their portal. On Saturday morning, I called the standby number to get the prescription released to the pharmacy. The two people I spoke with were not able to help me and was EXTREMELY unfriendly and rude! Now I am stuck without my meds and angry. read more