It's mostly about your money…read more I lived here for 3 years and here's my honest feedback. Good Things: 1. Location - close to Metra, Jewel and downtown Arlington Heights. Lot of restaurants to choose from. This is what you're mostly paying for. 2. Quick maintenance - I only faced minor issues with the apartment that was promptly resolved by the maintenance staff. 3. Social events - The management organize events (free pizza, stream big games) for those who want to socialize. Bad Things: 1. Only heating or cooling - The building can only heat or cool, not both. So when the weather is changing, this can be very inconvenient especially if you're working from home. 2. Paper thin walls - You can hear EVERYTHING your neighbor does. I'll leave it at that. 3. Not the most helpful staff - Yes, the staff are friendly but that's unless you have a real problem. My mail got lost twice and the staff did nothing to help. They basically put their hands up saying check with USPS, while USPS said check with your building. Staff said they would ask the mailman and follow up, but nothing like that happened. 4. Moving out charges - I had to relocate for work and broke my lease about 2.5 months early. I did the exact same thing when I relocated from Philly to Arlington Heights 3 years ago. The difference? Hancock took all the rent despite me not being there + a ridiculous cleaning feeing fee. How much did I pay for the other relocation you ask? $0! The rental agency in Philly asked me to find another tenant and would only charge me for the time that the apartment was empty. Fair enough. Hancock offered nothing of the sort, just wanted the money and that's it. I'm ok with paying the rent money because I signed a lease but if they cared even a little bit about their tenants, couldn't they just have taken the cleaning fee from the rent when I wasn't even in the apartment? So yeah, they just want your money. 5. Rent & lease term - Only keeps going up and gets longer. Don't expect any friend prices here.

I spent the last 3 years happily living in this great community. Jill, Dan, and the rest of the…read morestaff are always friendly, helpful, and present. The layouts are fantastic, the neighbors are friendly, and there are too many amenities to count. I was sad I had to move but grateful I chose this community over the others. Do yourself a favor if you are considering downtown Arlington Heights and check this place out!

These apartments are top-notch, this is my first apartment community and after living here for a…read moreyear is would recommend anyone to these homes. They have the full-size side-by-side washer and dryer which was one of my musts since I was used to having them, also the bark park is the absolute best for my puppers it's nice and big for them to actually run in and they just renovated it! They also installed new digital key fob scanners so instead of juggling for your keys you just have to tap the scanner and turn the nob and you are in! They offer so much here for all of the residents and the resident events here are so much fun to go to! The maintenance here is amazing and extremely quick too! Bill and Saul are the absolute friendliest here as well and are very helpful too and they are so good with my pups, Bill is like the dad of the property! They whole staff here is amazing, I highly recommend this place!

Clover ridge east covered all of my needs within a couple of minutes, the cordial staff was another…read moreone of the reasons why I decided to move in here. Their facilities are top notch, and they are near everything you could possibly need!

Had quite the experience with both my upstairs and downstairs neighbors, as well the office that…read morewas unhelpful and just as unhinged themselves as well in the process. The problems honestly started with the maintenance on the building. My balcony nearly collapsed when a beam gave way underneath me from me walking on it, due to rotted beams. It took them over a month to have the contractors come out, which was the only time I actually saw contractors on the property. Also to leave a note on the way things were designed, who puts carpet all the way to the front door, leaving absolutely no area for a walkway or your shoes or anything, and then making it against policy to have anybody but their contractors come in to clean the carpets? It's absolutely disgusting the way they managed and maintenance their area (barely). I never got anyone ever to clean my carpets. I had to wait over a month for a new toilet because the medicine cabinet fell out of the wall on top of me after simply opening it, and landed on the toilet bowl which broke it. Glad I didn't have a concussion myself but they sent maintenance who plastered it together which leaked everywhere and I'm sure you can understand how unsanitary that was. They also didn't send the contractors to fix it. They made me wait over a month to have the maintenance fix it, which wound up telling me that the cabinet was actually never bolted into the wall properly, which is not my fault and was never formally dealt with by the office who claimed no liability towards it. Contractors were never available in general. Emergency maintenance tended not to come even if it was a plumbing issue or a heating issue. I actually had to stay at my mom's house because the heating was off during the winter and the emergency maintenance refused to come out. I also had times when my plumbing didn't work and maintenance was not available nor did the emergency maintenance come out either, which lead me to have to go elsewhere to use the bathroom. I don't really understand how they even had "emergency maintenance" at all at this point when there was nothing taken seriously about it. Past that, my downstairs neighbor was always yelling at me because he could hear me walking around. I worked night shifts in security so when I wasn't at work, I would be up typical hours that normal people wouldn't, but that doesn't mean there should've been an issue with him hearing every footstep of mine. I did contact the office multiple times and they claimed they had a contractor come out which I never saw and I did have a security camera aimed at my door the entire time living here. There was never any contractor in my apartment. Not even with the balcony. They fix it from the outside. However, the office swore there was one and supposedly the contractor did not find any issue and could not hear any footsteps, but really that's when they actually came from the office to assess the issue because there was so many complaints about it. When I began to complain myself, the office wound up unhinging themselves and in frustration, telling me that they would cut my lease because I was arguing with the neighbor below me. When I called them on that they even changed their tone of voice temporarily and their story, realizing that they actually have no right to do that whatsoever. Finally, my upstairs neighbor insulted my fiancé for being black and locked the downstairs door on us purposely as we were trying to get into the apartment. Racism was the final straw. I couldn't care less who anyone thinks they are but racism speaks for itself and is unacceptable. The office only offered to cut the lease and have me move somewhere else, which I did, but honestly that was the most pathetic help I think I've ever gotten anywhere, and for all that and how much they charge which is roughly around the same amount of money to live in a two story townhouse in a nicer part of Arlington Heights (which I now live in thankfully) is absolutely absurd and ridiculous. PS: it's in walking distance from a *c_ke* bar. I would've really love to know that before moving here. I mean seriously, who has a different fake security company sit around for a couple hours at night? I never saw the same one twice and at times there wasn't even security there in general. Honestly, why do you think they had that security, oh wait it's because of that *C_ke Bar* and all the junkies who stager over and sleep in the parking lot. Hope that helps those interested in this place find somewhere else.

This place is going downhill!!! I have been here 5 years and…read morethe grounds are a mess. The garbage booths and pet stations are nasty disasters. The pet stations are tended to about once a month. Never any poop bags and the garbage poop just overfills (imagine that in summertime!). They send out notices for residents to pick up after their dogs and not rely on them for the poop bags. Really?!?!? What happened to "pet friendly community"? People have bad and busy days and don't always remember a poop bag. This is a pet friendly community, but it's not pet welcoming by any means. It's only friendly amongst other dog owners. There is NO bark park, no pet wash, a few poop stations without the bags (most of the time). They are VERY into their "Events" here!! They consider having a food truck visit the property about once a week (front of leasing office) as an "EVENT". Something indifferent and unexciting to look forward to every week. I have given suggestions and they all just go over their heads. They act like they'll do something about it by sending out surveys or collecting suggestions from suggestion box, but NOTHING is ever done. During the summer (since covid) the pool area has the most limited pool hours AND DAYS I have experienced in a apartment community. It's ridiculous. Expect the unexpected with this amenity. Notice after notice that they have the pool closed or early shut down. They claim they are short staffed, but really, they just don't want to hire another employee. I have worked and lived on properties where they didn't have a staff member "watch the pool". They just posted signs accordingly. You don't need a life guard or pool watcher on-site! The office staff are nice, but they don't work hard. They never are working when I walk in. They are all just chatting amongst themselves and seemed "too relaxed" the rest of world since covid. Customer service has gone down the drain every where in the world, and that includes this property staff. They don't pick up the phone or listen to their messages in a timely manner and then when you mention it, they apologize and come up with a good excuse. I had to go into the office and have this conversation with them because they never did return my call. The rent is luxurious no matter which apartment you have- standard or upgraded. The standard apartments are so outdated, that your countertops are chipping as soon as the 40 year sealant wears off (they never look clean! ) and cabinets/drawers are shaky, and you gotta love the POPCORN ceilings and walls. I will admit The upgraded apartments are very nice and trendy. But you're paying for it. You pay for the amenities here, but half-arsed. Go look at the gym, it's something from behind the times. Appears to be clean, but the years and years of use on the equipment doesn't make me feel confident stepping onto a machine. Nothing luxury about that! Cyber lounge is decent. But it doesn't get used to the fullest. I wonder why. Lots of ALERT notices will go out about locking your car lately. But when you complain about the squirrels getting under your hood or under your car and causing them to do damage to your vehicle electrical parts they don't do nothing to combat the problem with the garbage. They got a few new garbage booths, but all they did was make it bigger area for a bigger problem. What's great about this property? Great location, fast acting maintenance service people, floor plans, in unit laundry, nice neighbors, and if you LOVE FOOD TRUCKS, they got you covered on the weekly. It's not worth it here any more. Better options not too far from here for same price. Lease Penobscot Management YOU CAN DO BETTER for LUXURY residents on your luxury property. It's 2024! ~Unhappy Pointe Resident!

Long time resident here- Highly Recommend!!…read more I've lived here for 6 years and have been happy each year! I've always appreciated the amenities like 24-hour fitness facility, 2 pools, the dog park, and more! The maintenance and repair team is always responsive and respectful! They do annual maintenance for you which gives me a peace of mind about my living space! The location is amazing- near great food, shopping, and outdoor recreation fun! Perfect location. The apartments themselves are great! Modern and updated! In unit washer and dryer! Jennifer and Natalia have both been here during my whole 6 years and they're both wonderful! They're joys to work with- always helpful, kind, and informative! I truly recommend TGM Park Meadows.

The worst thing about this apartment complex is that they don't resolve complaints or reach out to…read moreyou. I live on a very congested side and most nights I have no parking. I've complained many times and they never respond back to me. they send out this usesless email telling people to move there and that it's first come first serve. The management at this company sucks. Most family's have at least two cars and they have two small parking lots. If you are a single individual you will be screwed everytime you get off. I'm constantly getting sick from having to walk buildings down.

My grandmother lives here. Great complex. Low income housing for seniors. Well taken care of…read moreproperty. Manager Katherine is great. The entire staff is amazing. They go above and beyond with all the people

I moved here in August 2025, and I've really enjoyed living here. The application process was easy,…read moreand the office has always been quick to answer my emails and phone calls. Any time I've needed maintenance, they've come out really fast. My heater stopped working in December, and they came the same day. They explained that they needed to order a part, but they brought me space heaters so I wouldn't be cold while I waited. Rick and Logan have helped with most of the repairs in my apartment, and they've always been friendly and respectful. Logan always explains what he's fixing and even wears shoe covers, which I really appreciate. The property is also kept very clean. They've cleaned the hallway carpets twice since I've been here and recently painted the stairwells. Overall, it's been a great place to live, and I would definitely recommend it.

Summer 2020 to Summer 2021 I had numerous visits for service to the HVAC unit that is nicely…read morestationed in the middle of the apartment to provide maximum discomfort. I called to report a shrieking noise in the blower turbine. They replaced the bearings however it was still louder than it had ever been in the last 10 years. Shortly thereafter the AC failed to cool. The first 3 visits they recharged the system and repaired leaks outside but that was unsuccessful. Next they came inside to test for leaks and found the coil was leaking. (All those recharges were leaking into my apartment for me to breath in.) They returned to replace the coil but one big mistake that was made wasn't found until 7/27/21. (All this time without working AC I had to purchase my own window unit for $400.) Within days after replacing the coil I found that the furnace will only run 2 minutes before shutting down. The next solution was to order a new control board. I gave them about 6 weeks before going to the office to ask when they would finish the repair. I was told they have so many other tenants without working AC that they couldn't fix my furnace yet. On 7/27/21 I was on vacation and heading out of town when I was called to say there is a water leak in my apartment and they wanted to go in to look for it. I turned around to go back and find the AC condensation was leaking all over the furnace housing, floor and to the apartment below. The coil was replaced and the water pipe was wrapped with electrical tape. The furnace closet is filled with BLACK MOLD. The best they could do is spray bleach on it. (I will have to buy some paint and clean it up myself.) They sealed the water pipe the correct way and replaced the control unit for the furnace. The furnace still shuts off after 2 minutes and they wanted to order a new power transformer. I called today 9/2/21 a month later to ask when they would end the neglect. I received no answer left a voice mail and received no call back. Somewhere in the middle of this there was a separate visit because the blower fan slid over against the wall and totally locked up. My friends and family recommend that I hire a professional HVAC repair company and an attorney to make sure The Landings of Lake Zurich pays the bill for the AC unit I should never had to buy and the HVAC repair.