Had quite the experience with both my upstairs and downstairs neighbors, as well the office that was unhelpful and just as unhinged themselves as well in the process. The problems honestly started with the maintenance on the building. My balcony nearly collapsed when a beam gave way underneath me from me walking on it, due to rotted beams. It took them over a month to have the contractors come out, which was the only time I actually saw contractors on the property. Also to leave a note on the way things were designed, who puts carpet all the way to the front door, leaving absolutely no area for a walkway or your shoes or anything, and then making it against policy to have anybody but their contractors come in to clean the carpets? It's absolutely disgusting the way they managed and maintenance their area (barely). I never got anyone ever to clean my carpets. I had to wait over a month for a new toilet because the medicine cabinet fell out of the wall on top of me after simply opening it, and landed on the toilet bowl which broke it. Glad I didn't have a concussion myself but they sent maintenance who plastered it together which leaked everywhere and I'm sure you can understand how unsanitary that was. They also didn't send the contractors to fix it. They made me wait over a month to have the maintenance fix it, which wound up telling me that the cabinet was actually never bolted into the wall properly, which is not my fault and was never formally dealt with by the office who claimed no liability towards it. Contractors were never available in general. Emergency maintenance tended not to come even if it was a plumbing issue or a heating issue. I actually had to stay at my mom's house because the heating was off during the winter and the emergency maintenance refused to come out. I also had times when my plumbing didn't work and maintenance was not available nor did the emergency maintenance come out either, which lead me to have to go elsewhere to use the bathroom. I don't really understand how they even had "emergency maintenance" at all at this point when there was nothing taken seriously about it. Past that, my downstairs neighbor was always yelling at me because he could hear me walking around. I worked night shifts in security so when I wasn't at work, I would be up typical hours that normal people wouldn't, but that doesn't mean there should've been an issue with him hearing every footstep of mine. I did contact the office multiple times and they claimed they had a contractor come out which I never saw and I did have a security camera aimed at my door the entire time living here. There was never any contractor in my apartment. Not even with the balcony. They fix it from the outside. However, the office swore there was one and supposedly the contractor did not find any issue and could not hear any footsteps, but really that's when they actually came from the office to assess the issue because there was so many complaints about it. When I began to complain myself, the office wound up unhinging themselves and in frustration, telling me that they would cut my lease because I was arguing with the neighbor below me. When I called them on that they even changed their tone of voice temporarily and their story, realizing that they actually have no right to do that whatsoever. Finally, my upstairs neighbor insulted my fiancé for being black and locked the downstairs door on us purposely as we were trying to get into the apartment. Racism was the final straw. I couldn't care less who anyone thinks they are but racism speaks for itself and is unacceptable. The office only offered to cut the lease and have me move somewhere else, which I did, but honestly that was the most pathetic help I think I've ever gotten anywhere, and for all that and how much they charge which is roughly around the same amount of money to live in a two story townhouse in a nicer part of Arlington Heights (which I now live in thankfully) is absolutely absurd and ridiculous. PS: it's in walking distance from a *c_ke* bar. I would've really love to know that before moving here. I mean seriously, who has a different fake security company sit around for a couple hours at night? I never saw the same one twice and at times there wasn't even security there in general. Honestly, why do you think they had that security, oh wait it's because of that *C_ke Bar* and all the junkies who stager over and sleep in the parking lot. Hope that helps those interested in this place find somewhere else. read more

This place is going downhill!!! I have been here 5 years and the grounds are a mess. The garbage booths and pet stations are nasty disasters. The pet stations are tended to about once a month. Never any poop bags and the garbage poop just overfills (imagine that in summertime!). They send out notices for residents to pick up after their dogs and not rely on them for the poop bags. Really?!?!? What happened to "pet friendly community"? People have bad and busy days and don't always remember a poop bag. This is a pet friendly community, but it's not pet welcoming by any means. It's only friendly amongst other dog owners. There is NO bark park, no pet wash, a few poop stations without the bags (most of the time). They are VERY into their "Events" here!! They consider having a food truck visit the property about once a week (front of leasing office) as an "EVENT". Something indifferent and unexciting to look forward to every week. I have given suggestions and they all just go over their heads. They act like they'll do something about it by sending out surveys or collecting suggestions from suggestion box, but NOTHING is ever done. During the summer (since covid) the pool area has the most limited pool hours AND DAYS I have experienced in a apartment community. It's ridiculous. Expect the unexpected with this amenity. Notice after notice that they have the pool closed or early shut down. They claim they are short staffed, but really, they just don't want to hire another employee. I have worked and lived on properties where they didn't have a staff member "watch the pool". They just posted signs accordingly. You don't need a life guard or pool watcher on-site! The office staff are nice, but they don't work hard. They never are working when I walk in. They are all just chatting amongst themselves and seemed "too relaxed" the rest of world since covid. Customer service has gone down the drain every where in the world, and that includes this property staff. They don't pick up the phone or listen to their messages in a timely manner and then when you mention it, they apologize and come up with a good excuse. I had to go into the office and have this conversation with them because they never did return my call. The rent is luxurious no matter which apartment you have- standard or upgraded. The standard apartments are so outdated, that your countertops are chipping as soon as the 40 year sealant wears off (they never look clean! ) and cabinets/drawers are shaky, and you gotta love the POPCORN ceilings and walls. I will admit The upgraded apartments are very nice and trendy. But you're paying for it. You pay for the amenities here, but half-arsed. Go look at the gym, it's something from behind the times. Appears to be clean, but the years and years of use on the equipment doesn't make me feel confident stepping onto a machine. Nothing luxury about that! Cyber lounge is decent. But it doesn't get used to the fullest. I wonder why. Lots of ALERT notices will go out about locking your car lately. But when you complain about the squirrels getting under your hood or under your car and causing them to do damage to your vehicle electrical parts they don't do nothing to combat the problem with the garbage. They got a few new garbage booths, but all they did was make it bigger area for a bigger problem. What's great about this property? Great location, fast acting maintenance service people, floor plans, in unit laundry, nice neighbors, and if you LOVE FOOD TRUCKS, they got you covered on the weekly. It's not worth it here any more. Better options not too far from here for same price. Lease Penobscot Management YOU CAN DO BETTER for LUXURY residents on your luxury property. It's 2024! ~Unhappy Pointe Resident! read more

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The apartments are great, and comfortable to live in. Not only this, but the amenities are great. I'm often surprised that not a lot of residents find the time to visit the clubhouse. Although when events are going on, practically everyone that lives here is there! That goes to show even the events are great. All of the ladies who work here are great, as well! Super friendly. read more

The Pointe Apartments - The lounge! - Apartments Near Me - Arlington Heights, Illinois

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Low space:price and quality:price or amenities:price ratios. Outdated and poorly maintained. There are way better options around. No empathy for tenants during COVID. In addition, there is no minor amount of crime and delinquency within the area. read more

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Just renewed to continue to enjoy living in this great community at The Point Apartments for another year. The office staff is always looking for ways to ensure that residents are taken care of. The maintenance staff is probably one of the best of any other apartment communities I've lived in my life... extremely competent and courteous. I definitely recommend The Pointe Apartments to anyone looking for a spacious, well maintained apartment home, in one of the best locations in the area! read more

I lived in Pointe for two years, and I agree with most of the positive reviews below. The ladies in the office were kind and professional. The maintenance crew was prompt and competent. I enjoyed attending the Hawaiian Lula in '18 and the Summer Festival in '19. Also, the Christmas party for the residents was a nice touch! However, there were a few negatives. First, the heating/ cooling system was loud. It was loud enough to mute to the TV sound, so that I had to adjust the volume up, and then down, and then up again. And down again. Second, the rent was a bit expensive, and it increased every year. Third, the interior was little outdated compare to the robust looking exterior with the red bricks. Overall, the Pointe was a good place to live. read more

Great place to live. Very fine apartments, services and grounds. The location is terrific for shopping, walking and enjoying the beautiful grounds. The office staff and maintenance folks could not be better. Nice neighbors too. John read more

VERY BAD EXPERIENCE!!! My brother and I rented from here and could not wait for our lease to end so that we could move somewhere else. The first time I went into the leasing office to ask questions about renting here Kristin was rude, rolled her eyes and acted irritated with me for asking questions. While we were renting here the women working in the leasing office were rude us and treated us poorly. read more

Just want to update my review to say yes: I am still comparing every apartment to the Pointe, even after moving out a while back!! If you're still debating, move here. Seriously. (PS - they ended up replacing the sliding doors before we moved out!) read more

My fiancé and I moved to the the pointe apartments from the city and it's been nothing short of an amazing experience here. They have been so accommodating since day one until now. Not to mention they host awesome events and pool parties in the summer for all the tenants. All the staff are great and the units are beautiful and modern. We highly recommend the pointe apartments to everyone! read more

I will forever compare every apartment community to this place (lol)! They truly do make it such a nice place to live by maintaining the property and hosting events such as; game nights, tastings, and parties. The ladies here are also, all so nice. In the occasion I needed maintenance, they were friendly professional and prompt. When I moved in they offered my choice of accent walls, it was a nice touch in making it my own. And last but not least, each unit includes a washer/dryer (: read more

This was one of the absolute best apartment complexes I have lived at. Mostly because the management company is one of the best I have experienced. They were super responsive and always gracious to assist. Kristy, who is now the renewal manager, would sit for my cats when I would go out of town and was always super attentive to their needs. Amazing sitter. I still miss her! I would highly suggest living here if you are considering it. read more

We've lived at The Pointe Apartments for several years and we absolutely enjoy our apartment home. With the brand new upgraded Windows and Patio Door we have definitely been pleased with our proximity to the highway. As road noise has been cancelled out and distance for convince of travel is appropriate for our living style. The community event are always a blast. Definitely offers us the opportunity to meet our neighbors! The clubhouse staff and Management are fantastic. read more

I am writing a review not about living at "The Pointe" but about trying to rent a one bedroom unit from them. I need to move in the next 2 months and have been looking on rent.com, forrent.com, apartmentguide.com and many more. You will find "The Pointe" listed on every single one of these sites! I wrote an email enquiring about their one bedroom, least expensive unit for 1,100.00. A gentleman wrote me back and attached info as well as pricing for a garage. I have a nice car and want it stored in the winter. He quoted me an extra $95.00 for the garage which is reasonable. My boyfriend and I decided to drive over there without an appointment the very next day. I ended up not talking to the original gentleman but a woman. I was shown the different units. Asked about my job. How many bedrooms I was looking for and was then given the speech about their new units with cherry wood cabinets and upgraded stove and refrigerators. These units retail for 1,300 something. I asked about the garage again and she quoted me $110.00. She then said she would look for an opening for the unit I was looking for on the computer and would be back in a minute. I pulled up my email and found the price the gentleman had quoted me and showed her when she came back into the room. She then informed me that he gave me outdated info. I really don't care if it's outdated or not. I am the customer and expect the correct info. If you quoted 95.00 you need to honor your written quote! It's not my job to worry about whether the info is correct or not. She then informs me that they have one unit that will be available on June 12th around the price I am looking for or one for 1300.00. It appears to me that only new units are being pushed at the new, higher prices and if you don't agree you will not be moving into "The Pointe" yet they have a million ads all over the internet as if they have a ton of units available. It is Spring and most of the college students will be leaving not coming into the area so there should be an abundance of units at this time. If you are willing to just go plunk down as much as they ask, you will probably get a terrific, brand new, unit! I was actually rather excited about living there but after my experience I will never stop in again. I decided to post this review so that others don't waste their time and go through what I went through which was a huge waste of time. By the way.....I was called 2 hours after I left and the supposed unit was rented by someone else. I guess they have a huge run on units in the Spring! Good luck! read more

The Pointe Apartments - Here is a copy of the price for the detached garage! Good luck getting the same price if you show up in person! - Apartments Near Me - Arlington Heights, Illinois

At first, we really enjoyed living here. Enjoying parties and awarded many awards for best balcony, Etc. However, when my best friend committed suicide and I had problems grieving they gave us one month to move out. We did so, and then they didn't even remember which date they wanted me to move out. 3 months later I got a letter saying would get no security deposit back and no good references. Maintenance was good, the girls in the office are good. But if you fall on hard times they will throw you out. And I'm not even speaking about money hard times. We paid our rent religiously, every month. Just had problems with a death. Looking back, shame on them. read more

The people that work that office are amazingly friendly. They have tons of events each month for free. During the summer they grill burgers and hot dogs every Saturday by the pool. read more

We've lived at The Pointe for 3 years! We love it here , neighbors are pleasant, maintenance is prompt and friendly and trustworthy. The Pointe is always clean, shoveled, the grass is cut and green. No dog poop, because neighbor's are responsible. The Pointe has reward programs where we get discounts at restaurants, dry cleaning a lot more !!! They always have parties or things like Bingo night or wine tasting, raffles!!! It's great to live at a place where you can have fun and feel safe and live in a cozy place ! The staff of the Pointe are amazing especially Anabel! She is a Gem! The reason why we moved here is because of her ,her friendly smile every time we see her and her welcoming personality! The staff knows every single persons name , and cares about every single resident as friends ! We love it here ! read more

So I am about to come up to my 1 year lease. I have to say...I now love it here!! Sorry Dunton...This is by far the best place I have lived at. I plan on living here until I buy my house. I can not saying anything bad. Maintenance, parking, the fitness center, and the events....GREAT!! Thank you read more

Do not move here!! Very disappointed in their management. They will completely screw you with additional charges upon both the move in and move out. Dont plan on getting your deposit back cause they will make up charges that don't exist and will take all of it. They seem friendly at first but don't let them fool you. Again, DO NOT move into the pointe apartments! read more