I'm very sad to have to change my review from 5 to 1 stars. I've been coming for years, and have…read moreappreciated working with the older gentleman and supporting a local business. I have kids and a dog, and my car is always in a condition that is really ready for a good clean. I'm talking some dirt build up and sand etc- no spills or anything major. The max I have paid is under $100 (plus a generous tip). Today I showed up with my car in its usual condition, and waited 10 minutes outside a half opened door with the "open" sign on. I had to call for a couple minutes before someone came and opened the doors. There is a younger man who came in hotheaded- he started rudely saying "oh wow" about the condition of my car. He then said it'll be a minimum $130.00 - which is well above what I paid before. I'm happy to accept up-charges, and pay fairly.. but it was his disrespectful manner that threw me off. He came off as a used car sales person. Trying to upsell. They also only had one car in the shop, and quoted me a long time. He said that "moms with kids" should pay more, and spoke in a mansplanning manner throughout our conversation. He also began shouting at me before I had to politely close my window and wish him a good day. We have three cars that we have been brining to this place for years. They have lost our business over the outrageous upselling, but more so, the hot-headed misogynist that seems to be (trying) to run the show. I'll be gladly paying the same or more elsewhere where they are respectful. "Moms with kids"-- watch out and be prepared for an upsell!

If you want to wait, and then wait some more, this is the place for you! Maybe this is an…read moreappointment oriented business, but i entered the drive in. Was told 30/45 mins. It's been almost 2 hours. The place is nearly empty. Also, staff is very rude.

FLEET/COMMERCIAL TRUCK DETAILING 10/10!!!…read more Jared and the team at West Coast Wash were absolutely amazing! They were clear and kind, set expectations on what their services would be, shared the estimated costs in advance, and stayed in touch with us every step of the way. They cleaned all 3 of our rescued food trucks inside and out, they even detailed the boxes and we are so proud of the work they did! Our drivers are so happy with how clean the trucks are!!! We will be back! Thanks again team! :)

They dented and scratched my car. When I pointed it out, I asked why they didn't tell me. Without…read morelooking at my car, they denied it. I asked for accountability, not for a refund or additional services, just acknowledgment that they made a mistake and that they should have told me. They told me they'd review the security cameras and get back to me. They never did. No one picked up when I called and texted. I came here because of the high reviews, so thought to warn others of my experience with my car wash.

I brought in my crossover SUV for an interior and exterior wash. Was pleased with the quick and…read morequality service. The owner was lovely, he let us know the price upfront and there were no surprises. Will definitely come back again.

Excellent work and reasonably quick if in a hurry! The owner takes great pride in his business and…read moreis reflected in the warm welcome on return visits!

So impressed with these guys. Nitin and his team really worked their butts off and did an excellent…read morejob on my BMW that was going up for sale. I'm sure their hard work had a lot to do with the suv selling in a day. It was so clean, I didn't want to let it go. Bottomline, these guys do a great job with good attention to detail and clearly take pride in their work, all that at fair prices. Keep it up and your success will certainly continue.

Excellent service and the car was like it looked on day one. They keep their word and they do an…read moreamazing job.

This is a fantastic car wash with a great location Friendly…read morestaff always willing to help Peter is a great man who needs to be promoted to general manager

This is not a self serve car wash…read more I love that before you enter the wash bay, they pressure rinse the tires and wheel wells first. Service is friendly and efficient

I paid for the $17 for the delux wash and my truck is still dirty. The truck is no cleaner than…read morebefore the wash. I tried to contact someone on site but it seems that there is no on site represntation. I tried to call the company and the ansering machine said it could be two weeks before someone would return my call. I would highly recommend that you do not use this car wash facility as there is no recourse for the poor service. I have used other car washes and if the wash was not statifatory, they would rewash the vehicle.

Paid $20 for full best value Go Extreme package and in the end car still dirty. Parts of care still…read moredry including tires did not even look touched!! I am not a fan of car washes because I've always believed it's a waste of money.... this experience proved my point Don't waste you time and money!!

Automatic car wash, the kind that uses brushes. It came free with my oil change next door. 6…read moreminutes long. 100% satisfaction guaranteed, which is pretty cool. Only gripe was the dryer didn't seem very effective. You get a full minute of it though, which is way more generous than Shell. The lot is pretty busy with the Jiffy Lube next door and the self serve car wash in the back.

First time I used this car wash and I will not do it again. A complete waste of $24.00. Car is…read morestill dirty and now it has streaks of dirt instead of just over all dirty . Stupid

Long line to get in. Only place where you can do it yourself guaranties a good job. Plenty water…read morepressure.

This is a nice DIY car wash. There's lots of bays so it's easy to find one to wash your car. There…read moreare not a lot of DIY car washes in Vancouver so I had to drive all the way to Burnaby for this. My car needed a thorough cleaning. There's plenty of place to park your car afterwards to dry it. They have vacuums as well. They accept cash and credit card. You can just tap and wash away!

I used to take 2 cars to this location until they caused damage to my vehicle...my Audi q5 was…read moreindirectly damaged by this car wash and they refused to take care of the deductible...there car wash caused my rear wiper blade to snap off causing damage to my rear glass. The wiper turned on one day because it turns on automatically and I had no idea it had snapped off.It left a piece that clicks in, to cause a deep cut in the glass...they paid for my $50 dollar wiper blade but that's it...terrible customer service and very negligent...I seen another car get damaged when I was there...the owner was discussing it with them...go to express. Way better service on Lougheed

There is a promo now to beat inflation. $6.99 for the basic car wash…read more We were lured by the $7 car wash price tag and for that price, it was definitely a good value. There were 3-4 lanes open and we found out the first 3 lanes (from left to right) filtered into the same car wash lane. The outermost right lane went directly to the other car wash lane. Something to note when faced with long lines. In any case, the wait went by quickly. Select the type of car wash you want though right now it was set at $6.99 with options to add other premium services from $2 onwards. Once payment was made, you joined the other cars waiting to enter the car wash area. There were attendants guiding you - set car in neutral, turn off wipers etc. There were wheels or something like a conveyor belt thing to move your car through the car wash. This was not touchless as the brushes and wipers would touch the car. It was a quick process lasting about 2 mins for each car. As many cars fed into one lane, I wondered how the attendant would know if any car had selected any premium add on since no receipt was shown or car license plate keyed in. My partner was impressed with the results, especially for the promo price. His car was clean with no sticky residue or streaks. The car ahead of us was super dusty and it went out spotless too. I had put my car into a touchless car wash before and found that the back part was not cleaned properly. Over here, the back was clean. However I noticed faint scratches on my partner's car. He said they were already there and needed buffing to remove them. So do it at your own comfort level.

Seems like it's changed ownership and service and quality has really gone down the drain. Not…read morereally worth the money anymore. Too bad

I dropped off my car at 9:00 AM and was promised it would be ready by 4:00 PM. I had clearly…read morediscussed the areas to be detailed and requested thorough cleaning of the engine bay. However, when I arrived at 4:00 PM, many agreed-upon areas were still dirty. It took until after 5:00 PM to get them to address some missed spots, which was frustrating for both parties. Pictures attached for reference. Update : Just now my dad got a call from a person named Sarath who works at this place who discussed about the wash, he have threatened to hurt me and scolded using bad words! Is it not correct to put a review if the service is bad? Service was not done well? Is it not free to publish the truth regarding a service.