Southern Ledge Pools and Patios has been a miracle force for the pool at the Elks Lodge 158 in…read moreSpringfield, Illinois. As a member, I know that Ron and his crew have maintained the pool, made significant repairs and replaced stale/old parts. SL has been a true asset to our pool community and we appreciate Ron and his crew always helping. I would definitely recommend Ron and Southern Ledge for any of my pool and patio needs! The provide a professional and friendly service!!!

From the owner: We can help with any of your outdoor needs, including above ground and in ground pools, hot tubs,…read moresaunas, fireplaces, grills, kitchens, spices, grill accessories and floats.

we needed a patch fix for a hole in our above ground pool. Noel with imperial came out and patched…read morethe pool in minutes. it was fast easy and can barely see there was ever a hole. The price was super affordable for us as well. I HIGHLY recommend this business for all your pool needs. Thank you again for fixing our summer for my family.

Noel and his crew are absolutely amazing! Noel was the only one of the local pool companies who…read morewere willing to help us replace our pool liner. Fast, professional, and honest service. We cannot say enough about how great these guys are. Noel and his crew even adverted a disaster which would have cost us the pool and thousands of dollars. Simply amazing.

Just ordered my hot tub! Working with Eric was great. He was able to give me the pros and cons…read morefor my particular situation. He kept in touch with me while giving me time to think things thru which I really appreciated. Looking forward to some relaxation!

Had to go through Backyard Leisure to order a pump for our hot tub, and set up an install when the…read morepart came in. The tech who came out, Stone, was amazingly helpful and friendly. He went above and beyond to get our tub operational. When he discovered there was a small leak with the filter lid preventing circulation, he tried everything to make it work, but unfortunately couldn't. So, he offered to put in the order immediately and have the new part shipped to our house. He also gave me a workaround to keep the tub warm until we could complete the minor filter fix ourselves to avoid draining the hot tub again. As a first-time hot tub owner, I appreciated that he walked me through everything and tried his best to find a solution to our problem. Thank you, Stone!

We have now purchased two hot tubs at different homes from SpaCity. They are always great to work…read morewith and have the best prices.

Owner Jeff is very knowledgeable about his products and staff members are extremely well-informed…read moreas well. They are very responsive and take time to explain how things work. They have a large active showroom and have provided excellent follow-up service, even though we are quite a few miles away from their location.

Awful customer service. It's one thing when McDonald's forgets to put pickles on your burger,…read morequite another when the ozone generator you paid for wasn't installed... then got charged $159 for the "service call" for the part they forgot to install... then it leaked...second service call... now another major leak less than a year after purchasing the hot tub. My hot tub causes nothing but anxiety and stress.... And it completely defeats the purpose!

Excellent customer service. Very kind people, very understanding very professional. I wouldn't go…read moreanywhere else. We traded our lemon Hot Springs envoy 2014 in and actually got a brand new caldera. Utopia series cantabria, thank you. All we even got to talk to the owner earl

We live in Hillsboro and make the drive to Vandalia , well worth it , best pool company I've found…read morearound who actually appreciates their clients and their business, unlike others around.

Highly recommended. Manager Jim is always attentive and helps us with all of our pool cleaning…read moreneeds. If you're looking for a pool cleaner in the greater Springfield area contact Illini Pools!

From the owner: Weekly maintenance, heaters, safety covers, painting, leak detection, in-house pump/filter repair,…read moreabove ground pools and liner replacement. We provide delivery, on-site services, phone orders, residential services, same day services, service calls, emergency services and estimates.

Every staff person that we dealt with was very rude and would not help us find what we were looking…read morefor. At one point, my husband asked a sales rep if she worked here and she said "I'm employed by Menards and then said this isn't my section and then walked away. Another lady, in lighting and electronics offered minimal Help after we asked her for some metal tubing she waddled by the metal tubing, pointed to an area and walked off. This was a horrible experience most of the staff were rude and smart alecks. Don't plan on going back to mt vernon any time soon.

Prices are already high so they can price match and run competitors out of business. Management is…read morerude and unhelpful. Staff seem scared of losing their jobs. When charged the wrong amount you will be told it will take five business days before your account is reimbursed. During Covid the management called police to have minors arrested for not wearing mask.