Very professional and knowledgeable about Puerto Rico. Our agent is responsive, friendly, and…read moretimely with follow-up. He has become a trusted advisor to help protect our home on Vieques. Highly recommend!

Alfred is a very professional and knowledgeable agent to work with. After hurricane Maria he and…read morehis staff were a great help in getting my claim processed correctly. Jim K Humacao

Roberto was prompt in responding to questions, outlined the various possibilities for auto…read moreinsurance, and was helpful in selecting the right fit. Dealing directly with the insurance companies was a pain, but using Roberto as a broker facilitated the process.

Jueves 18 de julio de 2024. Día libre pero lleno de gestiones personales pero gracias que esta…read morecompañía abrió una sucursal en Caguas y me evitó un viaje Hato Rey. Pude resolver la situación de manera rápida. Excelente localización.

Very clean office with parking in front. Employees really go out of their way to be pleasant and…read morehelpful. I've always experienced quick, professional service. And have never left without accomplishing what I came to do.

I had Mapfre until this year and complete crap for insurance and customer service. We had our home,…read morecars all under them and I'm moving on to someone else who hopefully has better manners and customer care. Don't waste your time with these guys. They are borderline criminals and have business practices that should be reviewed. I had a minor incident with my Tesla and needed to have the bumper and headlight repaired. I was able to get an adjuster to look at it quickly but they lied to me and told me I could only take it to their facility which they claim is certified by Tesla and it's not really. They don't have any special equipment to deal with EVs. After that I had to wait from Sept 25 until Feb 5th when parts finally arrived. Then repairs took another 2 months. On another repair for my Volvo that was also pretty minor they fought with the body shop that repaired the vehicle. And you know what now they have refused to renew for the next year. What a piece of $h*t company. They will happily take your money but they don't provide you with service.

The compulsory insurance in PR are one of the closest activities that I can think as a picture of a…read moreState fraud. Due to the fact that it's compulsory anyone that has a vehicle has to pay this insurance every year. The insurance is extremely peculiar. It's not your insurance that cover your accident, if you are the one without responsibility, but the other vehicle insurance and it cover only up to 4,500$ Whit this introduction is pretty clear that just by itself the insurance has a ridiculous low outcome to pay any accident happened and everybody has to pay them. It's already clear that the insurance company, right now are about 12 that are authorized, had a huge profit doing this kind of insurance joke. Then if you have an accident you can find out really how they get dirty in order to maximize the gain and destroy you. First. You have to understand and be capable to speak with them. I spend just for the first time 1 hour and 40 minutes waiting after the first 2 call was disconnected. You have to have a police report, that you have to collect in person at the cop station, and you have to pay with sate stamps. You have to have the fault driver call them. You have to have one of their mechanics to inspect your car and you have to take the car to them. I put a very long story short. If you don't compelled one of the previous request, you will be not capable to receive the payment. If you receive the payment it will be 50% of what they have to pay. It's just your fault if you cash the check. They they evaluate your car with the blue book or some other crappy instrument that it's maybe ok with the US market but not for sure for Puerto Rico. After all this crap you can maybe have a second check to fill the amount to repair the car, if you accept 60% of the value of your car if you don't want to surrender it when the value of your car is evaluated by them and you can't complain. My personal case. I was it from a drunk driver that burn a red light. I have a used car buy in a car dealer for 4.000 $ a very good price compare to the car in the island actually sold for the same amount of money. Perfect condition. I have to move the car from the street. Tow service is not cover by the insurance. Take the insurance to teir mechanic. Home visit is offer by the insurance but the mechanic refuse to come! Tow service again not included. 2.800$ repair quotation by teir mechanic. 2 weeks after the insurance didn't release any approval to fix the car or any check. If you have to go to work you are already screw and you are suffering big problem for your freedom to move and other. Service car or rental car is not cover by the insurance or offered. Then the mechanic offers to fix your car and you will collect later the money from the insurance (I already know that it was a criminal cartel made to frode the people in order to cash more money is possible for the mechanic and the insurance). So, I refuse. I just patch up the car (500.00$ work done by another mechanic) jut to have the car possible to be driven. Then punding on the insurance phone to know what the hell happen. Insurance send without notice 500.00 check. I went at the first office then to understand. It was my payment. Then I complain. When the inspector told me that my car was work 1.600$ I laugh at her face and call her loan shark. I asked her where to find my car at that price... you can't even fine the engine for that price. Then I was enjoying the very criminal nature of the insurance employee that of course are following the criminal policy of the insurance. I refuse. Then they offer me 60% of 1600 or 1600$ if I would surrender my vehicle. At that point I called the insurance 12 time, been at their office 4 times, been called by the inspector twice and was already 2 month the time lost for this money. I see the clear fraud behind this system. The insurance will barely pay half the cost of any accident and never more than 4.500$ they will hope you can mess up and accept even half of that charity and or you get screw up by their mechanic too if you were capable to collect all the document without losing your job. Of course, you could take them at the court and pay your own attorney in order to get paid... and of course I believe that the percentage of this people are very lean. Because you will pay more that you will get. This is Puerto Rico, enjoy the real lair of corruption and citizen robber.

Worst experience ever when it comes to insurance. Agents work from home and don't seem to work AT…read moreALL. They don't respond to emails for days, hold policy info hostage and could care less. When you need a voucher to fix an expired marbete? 5 days! Recently they told me 2 of my cars "were not insured" when they were. Offered me a second policy. This is just on the personal side. Don't worry about 3 months waiting for a commercial quote. My other agent, I have been with 10+ years. Never have I experienced such bad service or an incompetent group of adults. STAY AWAY!

Responds very quickly. Took care in finding the best products for covering my needs. Great customer…read moreservice. Highly recommended!!!

From the owner: CLB Insurance provides personalized guidance for health insurance for individuals and businesses,…read moreauto insurance, and property insurance in Puerto Rico. Our mission is to help individuals, families, and property owners find the right insurance coverage to protect what matters most. We work closely with our clients to compare insurance options and select policies that offer the best balance of coverage, protection, and affordability. Whether you are looking for health insurance plans, auto insurance protection, or property insurance for your home, our experienced team is here to guide you every step of the way. At CLB Insurance, we are committed to helping you protect your health, your home, and your vehicle with reliable coverage at competitive prices.

My Spanish is not very good, so I'll do my review in English. We have dealt the this insurance…read moreagency for many years starting with my dad and since his passing, and with me. It is sometimes difficult making insurance decisions when you don't live on the Island of Puerto Rico but Mr. Bernardo Martinez Miranda's office has always been helpful, pleasant and never a hassle. Bernardo, as an agent, has been professional helping me make the right insurance decisions. It truly is a pleasure working with them. I know you will find this to be the case when you deal with them.