My banking needs are relatively simple…read more I became exceedingly unhappy with the service and poor attitude that I was receiving from PNC. I had originally started as a MidAmerica (the Naper Boulevard branch) customer, was swept when National City took over and then finally PNC ("PREVIOUSLY National City" :-) came in. MidAmerica was a great local bank. In my last year with PNC, there were always unnecessary and surprise charges. It became very clear that PNC was not in business for the little guy, although I was a legacy customer from MidAmerica. Having switched banks before, I could see where this was going. So, last April, I marched myself over to Naperville Bank & Trust and set up an account with Loretta. Other than to write this review, I have not looked back. The on-line banking works well and on time. They even have mobile banking, but I have not availed myself of that. The locations are convenient. NB & T is tied into Wheaton Bank & Trust and Glen Ellyn Bank & Trust such that the local banking and ATM networks are huge and convenient. If I remember correctly, Naperville Bank & Trust customers NEVER pay to use an ATM in the U.S. If you are charged, then they reimburse you. Is that "crazy generous" or what? If you have had your fill of PNC or Chase or the other big banks and their shenanigans, then you might want to give Naperville Bank & Trust a try.

With the services that Chase is taking away from their customers, I have become angrier and angrier…read moreevery time I go into the bank. The bank cannot count my change and has now taken away human tellers in favor of a machine in my branch. When I passed a sign that indicated a bank would count my change, I knew I had to open an account at this bank. As soon as I walked into the bank, the atmosphere made me remember what customer service could be. I was warmly welcomed and greeted by the employees including Irma who set up my new account in a very painless way. The online system is not difficult at all. Those of us who are not the private client customers that Chase is courting need to smarten up and start to use community banks. I will be exploring the app, and I will be reporting back on that. Oh. At Naperville Bank & Trust I can use Apple Pay. Why would I need any other bank?

Came in here to make a payment and had a decent experience. The people were nice and took care of…read moreme super fast. The only thing is that it's really weird to drive in. The bank has a very narrow entrance that's one way and getting out of the parking lot is very confusing. It is on the middle of Glen Ellyn and the railroad tracks.

My mom came in at pm a few weeks ago to deposit a check and open a new account…read more We waited twenty minutes patiently until the personal banker finished chatting about Europe with a client. We finally sat down gave the check from my moms business account to them for deposit and the teller who did the transaction posted 2,500 not the actual 25,000.00! She left for home and the vault couldn't be opened. It was a fiasco. They wanted us to go and said it would be taken care of the next day. Bank manager offsite and personal banker monotone as a robot with no concern! Glen Ellyn police were called by my mom due to the awful snafu. They were polite and tried to clear things up. It still took a full week to get my moms transaction straightened out. Avoid them!

Yeah, avoid this bank at all costs. The Cicero and N. Riverside branches are jokes that are not set…read moreup to handle International Travel (numerous problems) and they won't even cash a payroll check if you do not have the equal amount in your account. When asked for a reason, I was met with "well we are a small bank and care more". Along with that statement came other excuses with the ultimate notion that I might as well go to a Big Bank bc they simply cannot handle the basics of banking. Don't expect much help from any managers either

Great bank. I only bank with small banks and this is as good as it gets. Everything is cheaper than…read morein the large banks. The cashiers are nice. They also have a phone app for Android and iPhone (too bad I have Windows Phone). It still works on my old 2011 android phone with android 2 point something. The app lets you make check deposits using your phones camera. Very convenient and just like the big banks. It also lets you check your balance of course. The drive-thru opens 1 hour earlier and closes 1 hour after the posted lobby hours. They also have an outdoor ATM where you can withdraw and deposit money.

I've used community all my life. they alert me of potential fraud, they send me a birthday card on…read moremy birthday, they are kind.

Have used this bank for over nine years. It has been a great experience. I especially like how…read morehelpful they were with my strange bucket list request. Maryann Calkins was extremely pleasant and helpful.

Wintrust makes banking difficult. They do not post rates…read moreonline/on their app/in physical banks/etc and instead request customers call daily to check current check/savings/CD/etc rates. When you call, you get put on hold. On top of that, rates are not competitive. They do not allow you to send/transfer more than 2k a day and 5k total a month to other accts (this includes both bank to bank transfer and Zelle transfer). If you want to manage more ah. 5k a month you are required to go into the bank between the hrs of 9am-5pm which is impossible for any normal working person. Simply makes it impossible to move money around. The mobile app is old age. The whole process of banking here makes it feel like 2010. Better off with an online bank with better customer service, higher rates, and ability to manage your money via transfers and reallocation of funds. Any other bank auto adjusts rates when they tick up so the customer receives the best rate they can while under their care.. not Wintrust. They only tick your rate down without notice and then you have to call over and over to learn about rate increases. The short stout blonde lady at the teller window is incredibly passive aggressive when asked for help. Seen it a million times. Not friendly at all. Bank elsewhere.

Because of my experience with Tiffiny, I love Community Bank of…read moreDowners Grove. I have been banking there for years Tiffiny made me feel so comfortable and welcome that I like them very much. We will be doing business for a long time.

Get locally own financial institution in downtown Hinsdale located in the former police station…read more Staff is very friendly and knowledgeable.

I received stellar customer service from a teller for a non-banking related situation and my…read morecorrespondence with the assistant manager was professional and extremely courteous.

I am the Treasurer on our HOA. We have our Business Checking and Savings Accounts with Old Second…read moreBank. I always go to the location on Feldott and Ogden. They provide the BEST CUSTOMER SERVICE EVER! They are professional and friendly at the same time. If i go in there with questions or concerns i can count on someone being there to not only be willing to help, but even go above and beyond if need be. Recently I have been working with Stephanie who has patiently done research for our corporation. Stephanie never just quits but keeps working until she finds the answer/solution. Eva, the manager of this branch doesn't hesitate to get involved if she is needed! KUDOWS to Eva and her staff for working together as a team in order to provide their customers with EXCELLENT CUSTOMER SERVICE!!!

After all of these years I still go into the lobby to deposit my check. Why? Because the tellers…read moreand manager are some of the nicest people ever. They're always helpful and have a smile on their face. I look forward to seeing them every time I go in. You should too!

In 27 years of living in Lisle, I have conducted my banking business at the branch on Maple. Then,…read morethe floods of April hit and I had no choice but to go to the Main Street location. Walking in, it felt small. Granted, there were extra bodies from the Maple branch sitting all around trying to work, but I just felt closed in, low ceiling, dark because there are only windows in the front. Well, now they are under construction but open for business. Fortunately I was there while the workmen were at lunch, but it cannot be easy nor very pleasant for the customers or the employees. Did it need updating? Yes. Despite the mess, the teller was very pleasant and I was out in a matter of minutes. It will be interesting to see if they can make it any brighter.

This bank is a small family owned business harking back to the days of old fashioned banking. They…read morewill go out of their way to help you. We have been banking here since 1980 and I even got my mother to bank there after she had a hard time with her former bank. I would highly recommend them to anyone needing a bank in the area.