The car pick up was as scheduled quickly. They made accommodations when we had to make changes pre-pick up and the car was transported with no issues. read more

I had a very unorganized and stressful experience with this broker. I first contacted Melanie on March 3rd to schedule vehicle transport for a specific pickup date of March 18th for our cross-country move. On March 8th, I followed up asking for a pickup time and was told it was too early for an exact time, but she assured me multiple times that my vehicles would absolutely be picked up on March 18th. By March 16th, I still hadn't heard anything, so I called again. That's when she suddenly claimed that no one was transporting vehicles from Tennessee to California due to gas being "$9/gallon" in California, which is completely inaccurate. Meanwhile, my husband had already found multiple available drivers using the same systems brokers use. It became clear during that call that no carrier had actually been secured and she had dropped the ball. The best alternative she offered was a pickup on March 23rd--after we had already moved out of state. This caused significant disruption and forced us to incur additional out-of-pocket costs, including: * $350 for transportation from the airport to our new home because we had no vehicles * $100 to hire someone to meet the driver at our previous residence and release the cars * Additional Uber expenses while waiting for our vehicles I also repeatedly requested proof of insurance for the carrier and/or any broker coverage, and she refused to provide documentation, instead telling me I would need to "trust her." Additionally, the signed agreement listed the carrier fee as $2,100, but I was ultimately charged $2,800, which is a significant overcharge beyond what was agreed. Her broker fee alone was $450, and due to her lack of organization, my additional costs exceeded that amount--which is unacceptable. Overall, this was a very unprofessional, disorganized, and unreliable experience that resulted in avoidable expenses and unnecessary stress. I would not recommend using this broker, especially for any time-sensitive move. read more

Melanie was extremely helpful. First time to have a vehicle transported at my cost. Cost was exactly as quoted and vehicle was delivered on time with damages and in the same condition as when it was loaded. After dealing with company I understand why they were recommended by the BBB. I would certainly use them again. read more

I had no idea shipping a car could be so difficult. I had scammers running me in circles, lying about pickup times and prices, I was lost. A family member recommended Wheels Up Auto, they had seen the company in a Facebook group. I decided to give it a try, what could I lose? I'm blown away. Within 2 minutes Melanie had the scammers on the phone, and she handled business like a BOSS. No shady fees, no price changes, no scary contracts with little evils written in. In fact, no contract at all! Within 30 minutes I had someone scheduled to get my car. She's quick, smart, and provides every bit of that Tennessee hospitality we all miss so much. After hours and hours of dealing with mean people, liars, scammers, and people just looking to get a buck, it was a welcome relief to talk to Melanie at Wheels Up Auto Transport. P.S.- It's a heck of a lot cheaper than other places that quoted me, but even if I had to pay 5x the price, I'd come back here every. single. time. read more

Wheels up did everything. They said they would do. Melanie was very helpful courteous everything went as planned. after being scammed we were glad to see that there was one company that tells the truth. read more

They took my moms car from Nashville TN, on Friday 10/11/24 and delivered it to Flower Mound TX on Saturday 10/12/24. Very quick and easy delivery! The streets near my place were kind of small (in my opinion) so I had him delivery to a hotel parking lot across the street. The price was so reasonable too. I thought it would be at least 1k, but it wasn't . I will definitely use them in the future read more

I can't stress this enough! Melanie was a lifesaver! I was looking at spending $1,200 with another company and she saved me for only 1 third of the price. I highly recommend this company to anyone! If you're in doubt and you need help moving a car call and ask for Melanie she's an angel and a blessing to this earth. She was Quick, Reliable, Patient, and Super Helpful! She makes a great asset to this company anyone would be lucky to have her! read more

Malanie is the best! Unlike many businesses in this industry she is honest and transparent throughout the entire process! She provided great insight and was accessible whenever I needed her. 10/10 recommend and will be using her for any transport needs in the future! read more

I worked with Melanie on arranging a Lamborghini Gallardo transport at the recommendation of a friend. Melanie was always available via email within minutes or right away on the telephone. Though I ended up going with another option that my dealership arranged, Melanie impressed me enough for me to review them on-line. read more

The best in town by a long shot. Courteous, kind, professional, and seasoned. Melanie is the real deal. I am so happy with the cross country transport of my vehicle. Highly recommend Wheels Up Auto Transport. read more

I am very late posting my review here. The owner Melanie is simply a wonderful caring lady who seems to be available 24/7 and is always super-responsive. We had a car transported from Nashville to WA state in April, and I was surprised how reasonable the price was. I threw her a curveball at the end by asking if we could move up the transport by a month at the last minute and she was able to accommodate without price change. The transport itself had a bit of a hiccup but all in all I was very satisfied. I wish we had a transport broker like Wheelsup in WA state. This was a top-notch experience. read more

Can't give a full review as I didn't end up using them for the transit of a vehicle because the seller of the car I was purchasing backed out last minute. But I can tell you the owner is a sweetheart she goes above and beyond for you to have the best experience with her and her company and I will definitely use her for any further auto transportation when I need it! read more

If you are looking to have a vehicle transported, look no further than Wheelsup. I had a horrible experience prior to finding Wheelsup and I sure do wish I had found this business sooner. Melanie, the owner, is such a sweetheart and such a pleasant to work with. The transaction with her went smoothly and my car arrived earlier than expected and in the same condition as when it was picked up. You can't go wrong booking with Wheelsup. I will definitely use them again if needed! I wish all companies operated like this one does. A++ business read more