I have been using this company for a few years now, I have never had a bad mediocre or just plain good cleaning. It has always been FANTASTIC! Website communication and the cleaning is A++++ read more

I used to use this company. I think things may have changed since my last post. My previous cleaning gal was meticulous. We switched once she left after I started my services with them again during the pandemic. My first clean, I paid the extra clean which they told me they prefer since it's their first time cleaning my house even though I didn't really need it since I was using another cleaner before. The first cleaning gal they gave me, not only didn't thoroughly clean a standard clean but there was windows and fans throughout the house not cleaned. Basic dusting half done. I notified them and she scolded me for not telling them sooner because I was outside of the "touch up clean" as part of making up for not properly cleaning in the 1st place. I overlooked it and thought maybe the next person they assign will be better. She was better than the previous gal but not the same service I had from them years before. I kept using them anyway. I had to reschedule a few cleans as I got worried about fevers and making sure I wasn't I'll. I also shared negative Covid tests for their safety. Well because I was off schedule, I had to pay back to back weekly cleans. Once again, let it slide. Then my last few months working with them. I kept getting schedule changes every other clean. I found the owner had an expectation of me being flexible but not them. After they did it days before my next clean when I had company. I had enough. I found a service in st Pete. Also local and female owned who did extensive research on training their cleaners and paying them fairly and very customer centric. I switched and am much happier. I highly recommend doing your research. This service was great 5 years ago but has since changed. I found the owner to be very short on her emails and expects quick responses to her changes but not always to yours. I've seen other reviews saying things have changed and had similar experiences. She did to them what she did to me and blamed me for not notifying her in a timely fashion. I find owners who attack reviews for being negative don't look within their own organizations to do better. That's not how you fix customer experiences and maintain your customers but maybe she's got all the business she needs. read more

We needed to get our house cleaned before we had guests come over and they did an amazing job. Jolene and Tammy did an amazing job cleaning our home, they were professional, and I trusted them in my home. I will definitely ask for them in the future when I book a cleaning service. Clarissa who I believe is the owner or manager was very nice and professional. read more

I cannot say enough about this company!! I just moved here from Oregon into a very large 2 story house . I'm a mom and i work full time . There was no way i was gonna get to cleaning an almost 3,000 sq ft house ! From the moment i called , to the moment i got scheduled and the girls showed up to clean it was just so professional , smooth , and just delightful ! The girls that cleaned my house did such a detailed job ( and I'm very particular even going around after a clean with my finger to check for dust etc ) and the house smelled so good and clean.! I unexpectedly had to move out of the big home this month and needed a move out clean done ! The ladies showed up today to clean . When i went over to get more of my things i was blown away by the phenomenal job they did ! It looked better than it did when we moved in!!! On top of that there were black hand prints all over the white railings , trim and doors that my husband and i thought for sure we would have to paint . But the girls got it all off !! BONUS!!! Also , the price is so reasonable and affordable ! I would pay them double for the job that they do!! This company has it down and is applying a very successful business model ! I will refer them to anyone and in fact already have ! I'm in a 2 bd apt now so i don't think I'll need them ( sadly) but if i can't get to it , i will for sure be calling them again!! read more

Super efficient, great cleaning job and what a price!! NEED I SAY MORE!! They showed up last minute, required little management and took initiative to do a perfect job!! Their scheduling and payment system also super easy and efficient. LOVE THEM read more

What a great company! Fantastic cleaning at fantastic prices. It's so nice to take time out now and then, and leave the professionals to clean my home. Gives me time to pamper myself too. They do a thorough cleaning, and in all the nooks and crannies. Love this company!! read more

My wife and I used your service to have our apartment cleaned for moving out. The apartment was cleaned so well that it looked just as good as the day we moved in five years ago. I would highly recommend your service to others. Thank you for a job well done, William Hobscheid read more

Loved that they showed up on time. They took time with me to make sure they knew just what I wanted done. The service was very professional and they did a great job. Looking forward to my next service. read more

The cleaners did an amazing job and were very kind and professional! Loved the checklist that they left of everything they did.

This is an excellent company that I use as a snow-bird several times a year. Trustworthy and devoted to doing an excellent cleaning job. I never have to worry and haven't had a problem in the several years I've been using them. read more

I never liked the idea of having a cleaning service within my home. I always thought of doing it myself and shouldn't waste money, but after having such a busy schedule and no one being able to clean up at home, I decided to listen to my friends and give this Company chance. it was actually the best cleaning service in town! They came on a timely fashion and made my house spotless! I was so impressed with the service and will definitely continue using them! I would highly recommend them to anyone who is in need of a professional cleaning service! read more

I gave this company stellar reviews 2 years ago when I used them. I ended up moving out into a larger home and changed companies for reasons not having to do with their quality. Fast forward to today, and I'm looking for another service to clean my home biweekly. I emailed Charisa for a quote and she never responded. I asked for a quote on Yelp and she did respond with openess to a biweekly client and a quote...but when she put two and two together, she then messaged me that they were too busy until some months down the road for a biweekly client. The only thing i could deduce is that she did not want my business, specifically. What dumbfounded me is that my payment was always auto deducted, i was kind to her staff and always tipped and I considered myself a valued customer. There is some underlying shadiness going on with the owner so i found it important to mention because that ultimately speaks to character. I can't knock the job they did do though. read more

After a couple years of them cleaning our home the last 3 months they have done a horrible job. They came in this afternoon and didn't dust anything except a quick dust mop. The piano was coated with dust and the windows were never touched. They said they were in a hurry and next time get them to come earlier. My wife had to go room by room to make them clean as they That's crap . I don't care what time you come you are getting paid the same so they do half the work they should get half the pay. We have had to cancel a few times due to the fact they want to only send one person and work same amount of time. They used to do a great job but now they don't care. They said were in a hurry and need to get done QUICK it's afternoon . As of this post my wife and I just fired them. read more

Came home house had dog hair still under furniture. Don,t know what they used on floors( I had given them what I perfer to use) they were full of streaks and now I have parts of my laminate flooring buckling. Stainless still has streaks. Would like to know what the did for all that money and destruction Peggy In response to yesterday post no one has tried to contact us since last year . read more

As A working professional in the Tampa Bay area, I don't have time to clean my condo. In the past I have used many different cleaning services. I came across When I Say Maid while searching online. I found their website easy to navigate and their upfront pricing was easily understood. To date, I have used them on two different occasions, and have found them to be reliable, prompt and professional. My search for a cleaning company is over. Thank you, When I Say Maid. read more

When I Say Maid was absolutely fantastic from the moment I messaged and got a quick response from Charissa, who was positive, friendly and accommadating to my last minute request for a move in clean. The price was very reasonable and well worth it for the level of cleaning Paula provided. I am very, very particular and have hired and fired many cleaners over the years for cutting corners and not doing a detailed job. I can absolutely say that Paula did not cut any corners and I am that pleased with her and Charissa that I would love to have a weekly clean from them moving forward! Keep up the fantastic work! Kathy read more

When I say maid has done several cleaning for me. They are super easy to work with and do a fantastic job.

Made an appointment for their basic cleaning for our small condo unit. Making the appointment online at any time of day is very convenient and they will send reminders as the day approaches. They arrived on time, were friendly and made the place look like new. I will definitely use When I Say Maid again. Excellent work! read more

This company provides consistently excellent service, and followed all Covid safety protocols. This is the second year I've used them to clean a house I've rented, and they don't disappoint. I have very high standards and recommend this service highly for anyone who appreciates an extra level of clean. read more

When I Say Maid offered an excellent response time, terrific service and a great experience. The house looks very clean and the personel, Barbara, is top-notch and thorough in the work. We are planning on using them on a weekly basis and highly recommend them. read more

The maids were very thorough, affordable and did an outstanding job. They scheduled us right away! Super friendly as well. Highly highly recommend this cleaning service! read more

FANTASTIC! From the booking process (I'm hard to catch on the phone, so we ended up texting) to the arrival of Brooke to clean, to the end result - all of it was great! I usually have to go behind a service and just make sure everything was done, but not this time. I tried, but she had done it all. It was a move out cleaning, and she even gathered all the random remaining things I had left for me. I will definitely be calling to book regular cleanings moving forward! Thank you!! read more

Units were not being cleaned properly...some of the cleaning girls were smoking cigarettes on the premises...

Tami didn't clean very well. So I request to change to another person for my next appointment. But they cancel my appointment at last minute. So I can't find someone to replace them immediately for my move out Cleaning. It's very unprofessional. read more

SecurCapital Real Estate has used When I Say Maid for several years now and we will continue to, they have met and exceeded our expectation every time. We recommend them to everyone. Great company, terrific staff and quality work. DJ Schladweiler read more

Excellent company. Paula is amazing! They are very professional and I would highly recommend using them. Very thorough cleaning and friendly customer service! read more

I've used this service several times and they've always done an excellent job. Their team of cleaners are always careful to follow specific instructions/requests in regards to cleaners to use and follow very specific care instructions for my furniture and appliances (I have stainless steel appliances and granite countertops). If you hate cleaning or just don't have the time, I highly recommend this service. read more

Tammie & Rachael did a thorough job on our move our cleaning - on time, worked efficiently together as a team . Very respectful & courteous . Thank you - only wish they could sweep decks & garages too for a complete move out look. read more

This company is very good. They showed up on time and were very friendly and did a amazing job. I will use them again.

Great communication, great cleaning, and always on time. They are very open to feedback if you need something done a certain way. I enjoy my polite interactions with the company and their staff. I usually have the same cleaner every week which makes me more comfortable having someone in my home. As a busy, working mom, I needed the help and am so grateful. Thank you! read more

Great experience! Charissa was super friendly during the booking and she followed up right away after the cleaning to see how things went. Brooke arrived on time and was very thorough. I will definitely be using their services again :) read more

We had When I Say Maid, come in to do some cleaning of our home. We need a good cleaning to be done since we just have been crazy on the go, and our son was recently hospitalized. Brooke came and did a fabulous job!! Our laminate flooring looked amazing when she was done! She did a great job on every room she cleaned. My husband & I were very pleased!! We have 3 more cleanings lined up. We highly recommend When I Say Maid. They are extremely easy to book and will really work with you. I highly recommend for any and all your cleaning needs! read more

I've been a weekly customer for about 18 months. Everything was wonderful and the service we were provided was superb. Approximately one week ago, we were notified that our weekly rate was increasing by 33% - which was a significant change. I emailed the company to express that an additional cost of over $100 a month felt pretty excessive given that I'm a weekly customer and have referred friends to their service. We discussed the scope of services, I suggested a compromise on services in order to maintain our current rate, and we agreed to move forward. Today, out of nowhere, I got an email that they decided our compromise was unacceptable and they were going to cancel all our services. They know that I am currently injured, depend on their service to help me, and have now left me in a bind with no prior notice. Frankly, I find that unacceptable and unprofessional. I will never do business with this company again and hope that others will heed the warning as well. read more