They supply fabulous jewellery and the best handmade items available anywhere. Even if you do not…read moreactually want to buy anything at present, it is well worth taking a look at this site. I would deny anyone who does not see something that they would like? A very Friendly Service that is second to none.

I have been a loyal beaverbrooks customer ever since my dad bought me first designer watch in my…read moreteens. Have bought 7 or so watches for myself and various jewellery as gifts. This experience goes back to late May when I bought an Armani watch from the Gateshead store. I only bought as everyday wear, but did not wear it. Sunday(01/06/14) when I bring it out to wear it I notice the date is on 32 rather then 01 as it should have just clicked over. So decide not to wear it and return it. When at the store to return it I get told that the clasp has scratches (very minor can't see it unless under light and looked at it at an angle) on it so can't accept the refund. So the manager says under the date issue is common and with the scratches can't refund. I explained the only way the scratches exist is if I was sold it with it on or they caused it when sizing the bracelet but would not accept this. So left the store very disappointed without refund or exchange. I also phoned the customer services who were clueless as normal. But the worst thing is salesperson tells customer services that I was told about the date issue in the store (if that was the case I would have bought another watch). Customer service person also admitted that it was hard explain the date issue without showing it (again not shown in store). Hope my experience is one off cause I can't see how I will be recommending this company to any friends or family. Beaverbrooks you have let a loyal customer down big time!