Internet was out. TV channels wouldn't change. No housekeeping on Wednesday, so no trash was…read moreemptied. Hot not available due to water temperature issue. We left a day early due to numerous black big ants In the bathroom and kitchen. We paid $560 for what was suppose to be 3 nights. We left a day early so only one night. We complained and reluctantly, we were given $100 credit. Will never go back.

Hidden gem! Inn keeper was fantastic. The grounds are lush and being on the river made it even…read morebetter. Will definitely be going back!

Wow this was a hidden gem, tucked in the Smoky Mountains with gorgeous river & mountain views! Much…read moreto our delight this place was awesome with reasonable prices & breakfast. There is also a little store at the lobby check in counter to purchase snacks etc. Plenty of free parking onsite too. The hotel was very clean & the staff friendly. Our room was huge, not only did we have a very comfortable bed, but a living room as well. We had a beautiful view of the mountains & river that we enjoyed from our balcony. Breakfast was good...the biscuits & gravy tasty, & the crisp bacon was a nice addition. There is a nice outdoor patio where you can eat or to just relax & enjoy the beautiful location. This is the place to stay if I find myself visiting the Smoky Mountains again!

The good is This location is prime and its right on the river . The bad is it is musty smell and…read moremoldy ceilings and run down rooms. If you have allergies , stay away . They need some serious updating and they could get big bucks for location . Spend the money Best Western to update your rooms. Or sell it too another hotel brand .

Terrible experience Rude staff…read moreHorrible room Ac was non functioning Toilet flooded Bed was ancient / smelled awful Breakfast made me sick Coffee was cold Eggs were definitely powder Never ever stay here

The rooms are nice and the bathrooms look brand new. The mattresses and pillows are nice! Last time…read morewe were there it was under renovation. This time all the renovation is done and the hotel looks great. Especially for the price I think it's a good place to stay when visiting Sylvia.

I was part of The American Legion Riders and want to say this is a top-notch motel. We were wet and…read moretired from riding majority of the day in the rain. The Blue Ridge not only welcomed us with open arms and a very reasonable rate for our group but they even offered to dry our wet clothes, so we didn't have to pack them wet. They also provided us with old towels to dry our bikes on Friday morning again going above and beyond the call. It was convenient to local breweries and to American Legion Post 104. I will definitely keep this place in mind when needing a place to stay in Sylva.

When my mother moved to Sylva 15 years ago, we stayed at the Blue Ridge Inn, which wasn't bad…read more Since we had 5 adult family members on our trip to Cullowhee, there was not enough room for us at my mom's house. We booked 2 rooms for the night of October 20, 2022. The rooms had been improved since our last visit. Our rooms were clean, the beds were comfortable, and the constant fan on the AC reduced the street noise. The shower heads are low, so I had to lean forward to wash my hair, but not a big deal. The location downtown had easy access to the Jackson County Courthouse and we walked to Lucy in the Rye for a big breakfast. The hotel had coffee, juice, mini muffins, and yogurt for continental breakfast. For my job, I have flown to 90 US airports and stayed all over the country in many hotels, I have stayed in many hotels. The Blue Ridge Inn staff were all very nice and I would definitely stay here again!

I'm sorry but there is NO way around what happened here!…read more I left for a poker tournament in the morning (15 minutes away). Ten hours later, I came back to the hotel and my door was propped open with all my stuff inside. I called the front desk and the girl told me it's probably because I added a night and they came in to change sheets or take out garbage. NOPE! No sheets are changed and no garbage was removed. In fact, the same guy that propped my door open for ten hours knocked on my door this morning and woke me up--failure of communication between front desk staff and cleaning crew. And how is that justifiable anyway! The girl didn't even care when I called her. If a hotel/motel leaves your door propped open for ten hours with all your stuff in there, it's an untrustworthy operation! And an invasion of privacy! And you could lose all your belongings. Imo, this is literally the worst infraction for any hotel/motel. DO NOT STAY HERE! And not to mention, hair in shower and hot water takes ten minutes to get going in colder months. The hotel is relatively clean with some minor issues in that area but losing trust is not redeemable! If you stay here, know that your door might be left open with all of your stuff available to others. Oh, and their housekeeping staff 'might' be illegals. I would bet strongly on it. Americans should have those jobs.

This is a review in 2024. Hotel is sadly run down and dirty. Door secures are broken, floors are…read moredirty, toilets missing covers, paint is pealing. Clearly the owner doesn't take much pride in their business. I am writing a review so others aren't caught off guard by the other reviews from years ago. The only reason I am giving 2 stars is they did offer me a refund if I wanted to leave.

Same issues as before, except we had a door that latched. The internet didn't work again. Then the…read morevolume on the tv stopped working for a period of time. My stay was longer this time and I noticed the front desk staff were pretty much not there most of the time. I would stand there for long periods of time waiting for someone to come. There wasn't a bell or radio to contact them. Room service is by request only. You will not see them at all unless you ask. This is a ok place if you don't plan on staying in the room long or if it is a quick trip.

Went out on the road with the Jokers and Jester Comedy Tour we always appreciate a quick check-in…read moreand a super clean room. The check-in was super easy and the room was super clean. It was also well equipped with everything that a traveler could ask for. Highly recommend for any traveler.

Lisa and her staff were top notch. The lodge was amazing along with the location and views.read more

Our visit to the Lodge was FANTASTIC! The scenery was beautiful, the staff was great, the food was…read moreexcellent and the Lodge was awesome. Nancy and staff went out of their way to make us feel not only at home, but part of their family. Breakfast was very good and made to order. The rooms were clean and very nice. Sitting on the porch, rocking on a rocking chair and watching the incredible view was relaxing. You can bring your pets, but if you don't, there is Ethel. She is the "pet" chicken! She is friendly and loves to be held and petted. As you travel up to the lodge, you may see turkeys and deer. We also heard an owl and a coyote in the evening while sitting on the porch. A surprise was watching at least eight hummingbirds feeding on the flowers from the porch. The staff will cook supper for you or give you dining suggestions in nearby towns. It is just down the road from Cherokee, and just a few minutes away from The Great Smokey Mountains Railroad. The railroad trip is worth the time and money. Rafting is just down the street along with guided fishing tours if you want to check them out. Overall, it was one of the best travel experiences we've had. We travel out of town about every other month. We are already making plans to return to the Lodge soon!

First time staying here on a visit to Sylva area. For the price you can't miss! The room was clean…read moreand beds comfortable. Check is was quick and representative very polite. Breakfast was your typical hotel breakfast. Coffee was good. Only complaint was a smell in the hallway at checkin.

A nice place to stay if you are visiting the Sylva NC area. It was very clean and the queen bed was…read morecomfortable. Location is not too far from Harrah's Cherokee Casino. Theo, at the front desk, checked us out when leaving and was very nice and professional. The swimming pool is located right next to the hotel and has wonderful views of the mountains.

Our stay at the Chalet Inn was amazing, we had an incredible time in an incredible setting…read more Inspired by German pension, the Chalet Inn captures the tradition setting and setup perfectly. In fact, if you were just magically dropped here, you'd never know that you were in North Carolina instead of Germany. Both the chalet itself, and the surrounding grounds and well maintained. The surrounding grounds are themselves quite noteworthy. There are tons of things on offer, from short hiking trails (complete with strategically placed romantic benches), badminton, croquet, and a wood firepit with a propane starter (no need to build a fire yourself). George was a perfect host, welcoming us and providing tips and directions in the area. He was a great source of information, whether you plan to visit the nearby Great Smoky Mountains National Park, or explore other parts of the surrounding area. He was also always eager to make sure that his hospitality was unobtrusive, and made sure that we felt at home and that we had our privacy. His thoughtfulness extended to the little things, like starting a fire in the fireplace in the common areas in the morning and evening to take off any fall chill. And add to the overall atmosphere. Our room was also great, with a larger balcony where we were able to sit and enjoy some wine from the Stube (an honor- system store located on the premise) while we sat at enjoyed the stars. Our experience staying here was great and I'd recommend it to anybody!

So I'll start by saying I stayed here four years ago and had an amazing experience. If I had left…read moreit at that, I would probably giving this place 5 stars. Seems like things have gone wayyyyyyyyy downhill since then. I emailed the first week of July asking for an October reservation of the same room I stayed in originally because I enjoyed it so much. I waited two weeks and did not receive a reply (it says on the submission form you are supposed to get a response within 24 hours), so I called back to ask about the reservation I requested. The person who answered found my form submission and told me they are currently having "staffing issues", so they were not sure if they were going to be able to accommodate my stay. However, he collected some additional information from me, including the fact that I have an infant daughter, and told me to call back in a week when they should know if they will have the staff to support in October. Another week goes by and I call back, only to receive a similar response - "we'll know in another week, but assuming we have staff in October, you are penciled in for [the room] you requested". I call back again the next and still, receive essentially the same information. However, this time the guy tells me that they should definitely know in another week and they will call me back to know. He verifies the information I had submitted, including the fact that I have an infant daughter. It is now 1.5 months since I requested my original reservation, and I had still had not received a call back. I call back (again) and am FINALLY told that I can go ahead and square away my reservation. The guy starts asking for details including how many people will be with me, as if this shouldn't already be in their previous notes. As soon as I mention I have an infant daughter, the guy tells me that they only allow kids 12+ and he's "afraid that that isn't going to work". What. a. load. of. crap. Thank goodness I am not looking to reserve a place for Columbus Day weekend in October because I would probably be out of luck. This place has become less a Bed & Breakfast and more of a Bed & B.S!