I went there to get my taxes done. Last year she charged $78 so I didn't bother to ask her how much it was. Knowing my wife and I only had simple tax and it only takes about 15 minutes. When she finished She said I owed $395. And she showed me how much I got back. I got my federal taxes back But not my Ohio taxes. I called Ohio tax people to help me find my money. They said it had been deposited into the bank. I went to my bank. They hadn't been deposited. and gave me a number to Ohio tax people to call they looked it up and said it was deposited into a different bank called green dot. Then they said they took my $849for doing my taxes. I said I have a receipt showing where I had already paid. They said well sir this looks like fraud and told me i should call the police. The Police came to my house and took a report a gave me a number to give my attorney. read more

***Please do not use this tax service. Terrible communication, lack of following a schedule and poor management. I've used them now for two years since a change from Craig's services and it's been a horrible experience. Please do not use their services unless you have time to waste. read more

They are not reliable. We made an appt ahead of time and we came in Columbus from out of town. We got to our 10:30 appt they were not there we waited for the owner for an hour. Apparently we was told she didn't have the key to get in so she had to go get the key took about an hour. When she came there was no apology.she was kinda rude after she had us sitting that long and the person we do our taxes with they said she was sick they did not call us to reschedule or nothing. I would not recommend this tax company to any one. read more

This company deserves a 0 Star rating I am filing a complaint again White-Kenyon Tax Services for overcharging and not delivering my tax documents correctly. On February 25, 2025 I went to White-Kenyon Tax Services (Formerly Michael Craig Tax Services) to get my taxes done, and I was charged $508.00 to get my Federal and State taxes done. On March 12, 2025 I received a deposit from an unknown company, when I was expecting my money from the IRS. I noticed that the amount that was being deposited was less than the amount that I was told I would receive. I then looked at my tax documents and found that the second page of my 1040 was not in the folders and that my State tax paper work was not in my folder also. I called the company and inquired about my taxes and was told to make an appointment. I did make an appointment, but on the day of my appointment no one was at the office. I looked into why my money was sufficiently different from what I was told I would receive. I found out the following: 1. White-Kenyon did not provide me with all of my taxes paper work after doing my taxes. 2. White-Kenyon sent my taxes to a third party company to pay my refund and they without my permission. 3. White-Kenyon charged an extra $672.00 for my taxes which was automatically withdrawn from the refund before I received the refund. 4. White-Kenyon did not file my State Taxes. I paid $1,180.05 to get my taxes done, I did not receive all of my paper work nor did they file my State Taxes. Now I find out they falsified my taxes and they did not file my sisters Federal or State taxes read more

WARNING I strongly advise against using White-Kenyon Tax Services. I scheduled an appointment to have my taxes prepared on March 21, 2025, and as of today--over six weeks later--my return still has not been processed, according to the IRS website. This has been, without question, the worst experience of my professional career. The company demonstrated a serious lack of professionalism and integrity. Additionally, the fees charged were outrageously high for what should have been a simple W-2 filing. When I called the office to inquire about how the fees were determined, I was blocked without explanation. I attempted multiple times to resolve the matter via email, but received no response. Unfortunately, I am now left with no choice but to pursue legal action. read more

Stay away. They will out and out steal from you. They did NOT file my taxes to the IRS. They used a 3rd party company (Santa Barbara tax products) where they stole 500$ of my return. 260$ of this went back to white Kenyon, after I already paid them 210$. And another 250$ of my return went to "expenses". I am in the process of suing them in small claims court, if they can be found. The office on E. Main St is vacant. STAY AWAY and keep your money safe. read more