My first appointment was set for the Monday before we moved into our new home. The gentleman was supposed to be there at 11:30, when my mom could be at the house to show him around. He showed up around 11:50, without calling me to let me know he would be late & knowing my mother had an appointment at 12 so she would be gone by them. I gave him the code to get in anyway, he couldn't do the cleaning then because there was "too much stuff on the floor". There was a drop cloth & 2 cans of paint in the bedroom that he was no longer supposed to clean, he also said it needed to be vacuumed before he could clean. It had been vacuumed the day before but whatever. I rescheduled for the Friday before we moved in. My husband paid cash but did not check the carpet before the guy left, so that's on us. The carpet didn't look much cleaner than before it was "professionally" cleaned. The more heavily used areas that were very dingy, we now only sort of dingy, & there were huge clumps of animal hair that weren't there before. The guy that did it, told my husband he pulled up a lot of hair & we would need to vacuum that up. I find that really odd but at the time I didn't think it would be bad because I was expectinf a nice clean carpet to move into. I was wrong, I had 6 friends help me move & 3 of them asked why I didn't have my carpets cleaned before I moved in. Since I moved in, I have cleaned the more dingy areas with a Hoover pet carpet shampooer I bought off the yardsale sites in town here. Attached are pictures of the areas I cleaned accompanied with the waste container from the shampooer when I was done. There are two really frustrating parts to this. The first being that I have fibromyalgia, neuropathy, chronic back pain (due to bulged discs, pinched nerve, arthritis, & degenerative disc disease) , and POTS. Which is a big part if why I paid someone to come do it because I can only do small sections in a short period of time. The second being that I reached out via email & showed some of the same pictures I am posting here. Their solution was either they could come back & re-do it, or send me a check for 20% of what I paid. I chose the check option because we had already moved our stuff in & if the guy wouldn't move a drop cloth & 2 cans if paint there was no way he was going to work around our boxes & bed frames. I don't expect for my carpets to be 100% clean where if I use my own shampooer the water is going to come out clear, but this is just gross considering it was supposed to be professionally cleaned. We have never used White Mountain Chem-Dry but the guy we usually use moved to WA. I haven't even gotten to the stairs, which I paid $36 for. They don't look like they have even been cleaned at all, I haven't had the ability to start cleaning those with a spotbot yet. I also paid $50 for a Carpet Protector Stain Fighter. Not sure what the point of that was given they didn't even get up the stains that were there. May 28th was the day I was told via email that they would send out the 20% refund amount. It's now June 13th & I have yet to receive that and I have spent everyday shampooing my carpets section by section so that I can have a clean carpet in the house that I bought. If you use White Mountain Chem-Dry, I would highly suggest making sure you are personally there to check the work before they leave. Don't leave it up to someone like I did. I was not there because I was at a medical appointment, due to all of my diagnosis I see, a neurologist, cardiologist endocrinologist, a clinical pharmacist, and an orthopedic specialist. The original appointment time I was in Denver at a specialist appointment. read more

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Very pleased they came on time, explained everything, they were so professional and my carpet and furniture looks great!