The doctors were nice, but if you need to create a payment plan, be prepared for possible issues…read morewith a collection agency. The front desk staff told me that patients could pay when they are able, but I was never given any paperwork to set up a payment plan. I was informed that as long as I made monthly payments, everything would be fine, so I have been paying each month. About three months ago, I received my first statement from a collection agency. When I called the billing department, they said my account had not been sent to collections and were unsure why I was receiving these notices. They assured me they would resolve the issue and ended the call. The following month, I received another notice and called again. They acknowledged the note on my account, but still did not know why I continued to get notices; they said they would make another note and hung up. In December 2025, after a third notice, I called once more and was told the same thing before they ended the call. Now, in January, I received yet another statement, which did not even reflect my most recent payment. I called again. The man I spoke with was initially polite and said he would investigate. He returned to say there was no payment plan paperwork in my account--the paperwork I was never given or told about. He said he would send it to me, but explained I would have to pay by card with automatic monthly withdrawals. I told him I needed to pay by check. He put me on hold to check with another woman, but she was unavailable, and he said he would have to contact me after speaking with her. When I asked for his name and the name of the woman who would approve or deny my request, he became rude, refused to give her last name, and curtly wished me a nice day. He then asked if there was anything else he could do, and I told him to call me back when he had an answer. He then hung up. This harassment has been going on for 4 months. Do not recommend unless you can pay upfront.

Billing department is completely inept. Have had same insurance for almost ten years and due some…read moreweird internal changes in their billing department they refuse to accept insurance payment and have sent bill to collections. Office is completely void of competent professionals and unwilling to admit they made a mistake and resubmit claim to insurance with updated information.

Predatory billing. Something as simple as a covid test can't be paid the day of service. I paid…read more$155 the day of service and got a $40 bill three months later. Pretty sad, and unprofessional.

I'm not happy with this clinic! My daughter is going to WWCC in Rock springs and really needed to…read moresee a doctor today. I texted her a photo of our insurance card but because of policy the receptionist refused to see her. She told my sick kid to go downtown to the local library and print the photo of our insurance card from her text messages and then bring it back. It seems to me that it shouldn't be that hard to input the numbers into the computer by hand. When i called to ask what was happening the receptionist in her nicest, sappiest, condescending voice just kept repeating that it is their policy to have a hard copy of insurance cards. What the?! Seriously! Thanks for the care and help! Seems to me they are more worried about getting paid than helping. It wouldn't have been that hard to type in the policy number and address into your computer and submit it.

Caring and compassionate! The staff from reception to nurses and doctors to the pharmaceutical…read moredepartment have always made us feel welcome and cared about! When we walk in they know who we are and are always ready to help. They go above and beyond! Thank you all for your service and dedication.

From the owner: We provide medical and dental care to the general population (particularly low income, uninsured,…read moreand under insured) with fees based on a sliding scale. Our services include medical, dental, mental health and pharmacy.

Tiffany is hands down the BEST!!! Highly recommend for all…read moreof your beauty needs!!! Had my lips cheeks & Botox done. Well worth it!!!

My massage therapist, Kristen was AMAZING!! I got a deep tissue massage session and I couldn't be…read moremore happy. I am totally pain free from my neck and shoulder pain from stress. She checked in with me during the session to make sure the pressure was ok and it was strong and deep...just the way I love it. I informed her of the bruises I got from my fall and she make sure that she used less pressure in those areas. I am very happy and pleased and recommend this place if you are looking for a good therapist.

While on vacation visiting friends in The Rock, I realized that I had not brought any back-up…read morelenses, and the ones I had were pretty old. I had "visions" of losing a lense, and being stranded 900 miles from home. I tried Wyoming Vision Center, she said that I would need to buy 2 boxes of lenses (my right is different than left). I said ok. Then, she called back, said that I would also need to first sign a "release" so they could get my prescription...oookay....now we're getting complicated. Called up Family Vision, they said no problem, I had my Dr. fax them my prescription, walked in to their office on Broadway, and was handed 2 trial lenses, no charge. THIS is what customer service looks like, THANK YOU FAMILY VISION CLINIC!!!

From the owner: Vision exams - Contact lenses - Optical services…read more Family Vision Clinic PC in Rock Springs, Wyoming can take care of all your vision related health needs. Our experienced and qualified optometrists will ensure that your eye health is right where it should be and any issues are dealt with in the most effective way for each patient.We provide our patients with:* Vision exams* Contact lenses* Optical services* Laser refractive surgery* Surgical consultations* Diagnosis of ocular diseasesCall Family Vision Clinic PC today to schedule an appointment.

My family has had nothing but top notch care from several doctors and staff at this facility!! So…read moregreat full to have them in our community.

For years I have been seeing a doctor at this establishment. I have recommended him to several…read moreother friends and family who suffer fromchronic back and neck issue because h is a great surgeon, that said, I have lost all comfort in his ability to be a great human. Now, hear me out, being a great surgeon is important but because I don't have insurance at the moment does not give anyone the right to judge my ability to pay or call me indigent. I have a home, car, and my husband can pay for any surgery needed. I'm now in pain again with 4 blown disc's in my neck without a surgeon. Sorry I had to write this review I really liked the nurses and facilities. Go if you have insurance i don't recommend one surgeon in this post I'll just say to the surgeons work on your bedside manner.

My wife and I are elderly and we received a bill for $530.00…read moreout of the clear blue for blood tests that we never had done. Now I don't know what their motive was for such a erroneous billing medical error, whether (intentionally or unintentionally) is this a scam to swindle money from the elderly? Elderly beware!!

This review is for people considering working there or selecting a hospital based on the quality of…read morethe leaders. MHSC's chief medical officer Melinda Poyer doesn't always follow national medical guidelines and has covered up that fact when an employee raised the concern. I have met few people who are as power-hungry as she is. She loves to introduce herself as the most important doctor at the hospital and expects everyone to do what she says because of her status, not her being right. MHSC's quality manager Kari Quickendon doesn't track quality metrics well. Proof is at the Hospital Compare website, where you will see MHSC doesn't reveal much of their data. Their patient quality survey is skewed-- less than 1/5 patients are willing to report about their experience there. In my time working at MHSC, the CEO Irene Richardson has not listened to the lower level people who actually have training in their specialty and instead listens to people holding power who speak outside of their actual area of medical training. Ask them about their employee turnover (which is high, except for the employees already high on the pecking order). Will you believe them when they tell you it's because the hospital is small or it's because of the weather?