very responsive digital marketing company. We use them for managing Google and Bing advertising as well as Google-my-business and Google-Shopping. My account contact Yamil is very professional and knowledgeable with unlimited patience. We are pleased with the growth f our company which we attribute to a large part to the excellent work White Shark is doing for us. read more

We signed up earlier this year for both paid search and organic search. Noticed a sharp decline in sales but decided to persist and give them a chance. After about 6 mths, we could no longer handle the deafening silence from the slowness in business and we quickly switched back to our old agency. We very rapidly saw an increase again. I felt like an absolute fool for switching just because they were a little cheaper. At that time, we also cancelled SEO but they persuaded us to stay for a little longer because SEO does take longer to see results. Like the fool that I was, I agreed. After yet another 2 to 3 months, the results were the same, basically no results. So I cancelled as I really did not want them to do anything else for us. I feel like they are just basically "shuffling papers." They told me they had to charge our card one more time due to their 15 day cancellation policy even if they don't do anything else for the next month. I told them that they should reconsider that decision, being that we saw not just no results but negative results from our paid search, and zero results from SEO. We wasted almost 1 year of time and fees with them. They were unrelenting, so I said if you charge us, I will post this review of our experience with them. They chose to take our money 1 more time, so here we are. This is my honest review. Did I regret switching to them? Yes. Will I recommend them? No. read more

Though we have not seen the PPC results yet, we can say the setup was quick, very flexible while still be somewhat custom tailed to us. Very professional and Kal Lacayo knows his tuff. Very friendly and quick to follow and render services or train where needed. All around looking forward to all the results so I can focus on high level and creative media production that work with this system. All the best! Stephen McKenna Speed Precision Marketing Aerial Vation read more

I've been working with White Shark for about six months now for two brands. One was an existing brand; another was a completely new brand using keywords without much search history. They, not only came up with great keywords, but continuously comb our website for new keywords to try to increase our website traffic and have succeeded in getting us results. Maria Marcela has been super helpful during this process. She's been very flexible in our strategy changes and communicates the optimizations she's been doing to our campaigns regularly. Overall I'm pleased with White Shark and the results we've gotten from them. read more

I hired this company for four months. They not only wasted our time with weekly calls that focused on technicalities to distract from the fact that not a single campaign out of 6 actually converted. I spent over $1500 a month on ads that did nothing. We are a wellness center and the advertised for cleaning and disinfection. I honestly cannot stress that this experience was a total scam. They send monthly reports with dead links so you can't review the data. They failed to understand our services or products and didn't do research on keywords and searches to target the audience. After signing on you will be directed to an account rep that lives in Columbia with English as a second language who just puts up campaigns with Google's automated campaign settings anyway. Honestly Save your money. What a scam and waste! I now have an advertiser that actually worked at google and he's more but also books our sales out. read more

This company starts out good ,but it doesn't last long. Reps are changed constantly. I have now had 5 times where I advertising stopped and nobody at White shark was even paying any attention to my account. I told told my new rep to call me if there is ever a problem with funding or other things. I told him, do not just send me an email. Again my google ads are down and nothing from white shark. They pretty much set up your advertising and then set back and collect money from then on for doing nothing read more

I have used White Shark Media as our Google Ads vendor for the last 5 months and thus far it has been an excellent experience. White Shark is the 3rd Google ads vendor I've had the pleasure of working with over the last 3 years. I can easily say they have been by and large the best of those three. Anyone who has worked with a digital marketing/ads firm knows that your experience is almost wholly dependent on who they assign to manage your account. The foundation of this 5-star review is primarily due to effective work and outstanding customer service provided by my White Shark account rep, Nora. Speaking from a service point of view, she is always timely both in attending our meetings and responding to my inquiries, extremely cordial even when I make requests at the very last minute, and is a clear communicator when it comes to updates and changes made to my company's Google ad account. However, what I'm truly impressed by is my Nora's proactiveness in suggesting solutions to meet our goals and ways to increase profitability. As far as increasing profitability and reaching my goals, I am getting closer every month through Nora's help and guidance. That isn't to say there haven't been hiccups, but overall, I can see a very clear positive trend in regards to Google Ads. All-in-all, I am extremely happy with my experience and the high level of service provided by White Shark and my account rep. I hope they continue to maintain this level of service as my relationship continues with them into the remainder of 2019. read more

I just got off the phone with one of their sales representatives who cold called the company I work with. After a long and stale sales speech, I looked up their reviews and asked them why they only have 1 star reviews on Yelp. The sales guy told me that all reviews are from their competitors and Yelp filters their positive reviews because they are in direct competition with the company as well. lol! After I said that I am not interested in scheduling any calls, he said that he wasn't interested talking with me either . Hahaha what a waste of my time. I hope we will stop receiving sales calls from White Shark Media after this call. read more

I've been working with White Shark Media for several years now and they just keep getting better and better. They care and understand about the nature of my niche business and have been able to create a campaign that is the cornerstone of my sales and marketing effort. It is a great pleasure to work with such a dedicated team of professionals that deliver time and time again. They are always there when I need them and accommodate my request to full satisfaction. Website companies are a dime a dozen (like a bunch of bait fish ) but White Shark Media cruises above the small fish clamoring for my business. They are truly at the top of the food chain. Every week is shark week and I love it! read more

I used this company for 6 months when they started with awesome promises to increase my leads. After complaining that I was not seeing a return, a supervisor was asked to look at my account and all of a sudden there were so many changes that could have been made. When I confronted them about this, excuse after excuse and no offer to make it right or offer a discount so I fired them and then all of a sudden I start getting emails from google adwords that my account has ads in it that are disapproved...they claim they did nothing. I wasted my money, don't waste yours on promises they obviously can't keep. read more

POS company. Calls you and states that they have been in communication with (fill in the name) at your company. I specifically asked, did (fill in the name) ASK you to call? "Yes, we have emailed and she said to call with more information." So Yeah, pure BS cold call. They send an email and then follow up and state you asked them to call. I HATE being lied to. read more

White Shark Media has been a real turn-around for my small business. I moved my business to a far better geographic location with much better demographics but, no one knew of my company. And the competition was still hot. Seven months ago White Shark Media got right to work. It wasn't easy for them due to the new locale and it took some time to get ahead but they did it. My PPC is in line with both my budget and my realized clients. Obviously, they stay in touch with me, making adjustments as my goals are realized and new ones are formulated. For instance, my company was briefly shut down by Hurricane Irma. They allowed me to regroup and start fresh with new Keywords and a killer PPC program. I've seen many internal improvements with White Shark Media to the point where I don't worry about the next month's business - I'm taking care of my current clients. My PPC is continually fine-tuned with the latest Keywords and goals. No problem. Am happy to continue with White Shark Media well into 2018, maybe longer. read more

Just received a call from Vinny of White Shark Media. He immediately asked to speak with our "google ad words manager." We are a small business and do not have someone specially for internet advertising, so I asked him if he had any message to leave for the business owner. He just repeated his name and his number. At this point I was slightly confused and asked him if there was any message at all. He just repeated his desire to speak with the google ad words manager. This interaction basically left me confused and frustrated. If I were interested in hiring a company to run advertising for my business, wouldn't I be the one contacting them? In any case, Vinny's attitude made sure that I won't ever choose white shark media for any future advertising campaigns. read more

Started off really strong, but got handed off to another colleague and the hand off was really abrupt, rough, and felt like we were mismanaged. However, now over the consistency of time and follow through, JP has been good to manage our ever growing company and manage our SEM account. Looking forward to even more strategic implementations and follow through as we grow together. read more

My experience with White Shark is kind of conflicting. On one hand, I feel like my client and I have definitely had more negative experiences with them than we should have. This includes installing plugins into our website without asking, increasing our budget without asking, and missing a call planned out weeks in advance because they were "closed", even though I'd received an email from our rep that morning. ON THE OTHER HAND - our current team is fantastic. We were working with an individual at White Shark that was costing us hundreds - after switching to our new team, we've got a decent ROI of around 10-13. Johnathan and Rebecca have been great about listening to our concerns, and going above and beyond to make sure that our seasonal business is getting as much exposure as we can in our short window of availability. We've definitely had to push them a bit at times, but they have risen to the challenges and have been really great. So I guess it's a toss up. I would definitely believe the poorer reviews and take them into consideration, but I've also worked with truly brilliant people at White Shark that have done their job excellently. I think overall they're trying to improve as a company and do right by their clients, and if they work with everyone the way they've worked with my client and I, I could easily see that happening. read more

Working with this company for nearly a year, I am angry with them. First, they often do not return phone calls. In the last three interactions, they are supposed to call me and they did not. I have to call them. Second, they try to find all the reasons to raise their prices. A pause of my campaign triggered a new set up fee and 25% fee increase. It is simply wrong and dumb as well. Third, the results of their work is unclear. I have real problem with the management of this company. It appears to me that they are greedy, ineffective, and basically do-not-care. read more

Samantha has been very helpful in overseeing our account. She has plotted a strategy for unique ad programs so that we can have the most efficiency in our spend. Everything is also tracked and charted successfully so that we know how we are doing. It is a great experience! read more

As a business owner, the last thing I want to receive is a review like the one I am about to write. I am not quick to write a bad review and always give people and companies the benefit of the doubt and plenty of chances to prevent this. But it's been a year since I ended my relationship with White Shark and my online infrastructure continues to suffer from how bad they messed me up. I don't even know where to start. Their people are really good at telling you what you want to hear. Do not work with this company. You will not only waste your time. You will go backwards and then have to spend a lot of time cleaning up their mess. read more

White Shark Media is a joke. I opened up our ad groups and found that about 90% of our keywords were generating no sales while costing us thousands. I ran some simple formulas in excel, took me 5 minutes, and easily identified the keywords that needed to be eliminated. Our ROI increased 3 fold. I learned Adwords on my own and somehow these "experts" couldn't do a simple keyword analysis. Andrew even had the audacity to tell me that "bounce rate" was a secondary metric and shouldn't be part of initial consideration. Is that a joke? Bounce rate is a key measure to success in Adwords. I guess it's easy not to care when it is someone else's money. They will use irrelevant metrics and comparisons to convince you that they are doing well but you will most likely lose money using them. read more

We have been working with White Shark Media for some time now and even though they've changed our strategist a few times, the new person has always picked up where the last one left without any issues. They have always been understanding of our budgets and requests, and they always listen to our requests and implement changes accordingly. read more

I am currently in the process of leaving this company because they are garbage. They treat their customers like garbage. Do not waste your time or money on this company, the reviews that you see are real. read more

I really hope they can succeed with other businesses as I think they do mean well, but with our eCommerce shop we spend copious amounts of money with Whiteshark for negligible return. I had previously done in-house PPC for our online shop but had other things come up that were keeping me from being on top of our Adwords Shopping campaign. When paying for advertising it's all about numbers and here's a snapshot for you to think about and talk with them before signing on... I just checked stats for our last month that we were with Whiteshark and we were at a whopping $124.77/conversion. Yikes. Anyway, after going back at the campaign myself we're back down to $6.52/conversion which actually allows us to make a profit. Again, they may be great for certain campaign types but I'd recommend making sure they're familiar with your industry or you could end up throwing away money like we did. read more

Alfredo was extremely responsive, friendly and dedicated to my campaigns success. He helped me lock up a solid deal and if all goes well I will show a very positive ROI. If the rest of White Shark is like Alfredo and his team, I think they bring a great value to meet PPC needs. read more

Absolutely garbage. I was referred by a friend. I wish I would have at least looked them up on Yelp! I started service with them about a month or so ago. The PPC campaigns they came up with are completely crap. They have spelling errors and are making false claims. I have tried to cancel my service and they just give me the run around. I have multiple emails into them as well as calls and they just keep blowing me off. Do not get involved with these people! It's a complete waste of time and money! DO NOT RECOMMEND! Stay Away from this company!! SCAM!!! read more

Andrew and Ana have been easy to work with. They are punctual with their calls and review times. When they say they will start a campaign, they do. read more

If you're going to call people doing PPC to somehow earn their business, I would start with NOT clicking the ad in which you found them. We have a sophisticated system that led a $34 click back to white shark and a salesman who approaches the call with "Hi, this is Nino from white shark, your partner with google." You just charged us to cold call us. Additionally, this pitch is designed to confuse the people who don't know any better. If your first interaction with a company is dripping in deceit, what's that to say about actually working with the company. I will be forwarding this recorded call over to google, I'm sure they have ethics to adhere to for their "Premier Google Partners", otherwise the moniker carries no weight. These types of phone calls are what give the internet marketing industry a bad name. read more

This company is very annoying. I have asked them to put me on their do not call list and they continue to call. They act indignant saying well I'm only trying to help when they call as if they guilt trip you into listening to them period even when you don't and you ask them to stop calling you and not call again they call you 2 days later like clockwork. I have now had no less than 20 or 30 calls from this annoying organization. Avoid them like the plague if their ethics are on par with their harassment based marketing they will be the worst marketers on the planet when you hire them. By the way Anthony with white shark media please stop calling me!!! read more

We hired White Shark to help us take our sales lead generation to the next level. We had several objectives: shortening the time it took us to get leads into the sales funnel, improving the quality of the leads by correctly targeting our online customers , establishing reporting and measurement and expanding our lead generating efforts by maximizing our efforts using the proper SEO techniques and best business practices. Maurice Expura has a wealth of knowledge in the field of online sales/SEO and he knows how to apply that knowledge in a practical and results oriented way. White Shark and Maurice were chosen because we didn't want a "cookie cutter" solution and we needed someone who could work with our existing processes. Maurice's input and direction were instrumental in obtaining our objectives for our online sales and brand recondition efforts. During our weekly conference calls, Maurice is always making suggestions on ways in which to increase the effectiveness of our online efforts. We greatly appreciate his attention to detail, energy and creativity. read more

I have been working with WSM for not quite a year and a half and am overall very pleased with the service provided. I used to manage the ads myself, but it is rather overwhelming to keep up with everything and it's great to have someone to optimize the account and take care of the updates. The company that I manage is very niche but they do a good job trying to understand the peculiarities of the industries I work in. When I had a rep that I didn't get along with, I asked for a change and was immediately given a different rep who was much better suited to manage the account. Pros: - Generally very responsive and friendly agents - Reports about ad performance are detailed and complete - Information about optimizations is provided regularly - Agents are available by phone when needed to discuss deeper issues - Everyone seems to be genuinely interested in improving the performance of the campaigns - Price is reasonable Cons: - In the 16 months of my relationship with WSM, we have already cycled through 4 managing reps (only 1 of which I asked for). The hand-offs have been smooth, but it does feel like a step back sometimes to have to get re-acquainted with a new primary contact. Or sometimes the new person does something that you already had gone over with the old person why that shouldn't be done, and you have to explain it again. - There have been a few gaps in contact, but generally things get back on track pretty quickly. I would worry that someone less hands-on might let things slide and not get their money's worth. ("The squeaky wheel gets the grease.") Overall, though, I think that WSM offers a good service at a fair price. They have worked well for me. read more

This company has called my company a total of four times today. It has been the same sales associate all four times. He has been told to take us off his list four times. I would not recommend this company to anyone based on the fact they are so unprofessional and aggressive in their sales tactics. read more

Based solely on their cold call approach, you should steer clear of this company. Their script gives you the impression that they already have access to your Google AdWords account, and they're "just calling to go over some of the metrics." When I pointed out they don't have access to my account, the rep tried to explain they were a Google Certified Partner, again, giving the impression that that somehow grants them a pass into my account. It doesn't - I've been a Google Certified Partner. When I called him out on this, he explained that his "tools" could tell we had low quality scores (false), and that we receive unrelated impressions (always a possibility, but we have nearly 100,000 negative keywords across the whole account, so...). If they're that shady going in, I can't imagine the service they provide is good. read more

Terrible customer service. Never follows up when I email. It is impossible to actually speak with the project manager and whenever I call no one seems to be in the office. After closing my client's account I received a forwarded email from my client that was informing him of his card getting charged...for no services. read more

I've been working with white shark media for my new online business and have seen a drastic increase in sales. I don't have much experience in marketing, so it's wonderful to know I can trust them to manage everything for me- because I really don't have time. Everyone I've talked to at the company has been super friendly and actually take the time to listen to my wants and ideas. So far it's been a great experience and this is the place to go for Adwords campaigns. read more

White Shark has always been very responsive and attentive when it comes to questions regarding my firm's Google AdWords account. Our PPC Strategist recently left the firm and we're now working with Samantha. She is great about checking in with me to review monthly progress reports. Everyone I have interacted with has given me quick and helpful feedback; I'd recommend White Shark to professionals looking to enhance their online presence. read more

Working with WSM initially was very impressive. Their promise to learn our products to better leverage our ad spending sounded great. I loved the idea of someone other than myself working on my ads. Almost immediately after signing up the peak of communication was reached and everything started to slowly go downhill. All of a sudden after only a few months as a customer emails were taking a week or more to get back to me. I was also very displeased with the lack of growth and improvement in my ad words account. Since WSM creates a new adwords account 'from scratch', they had total access to my previous adwords account for data analysis and comparison. My previous adwords account had been running over 3 years, so loads of great data. Never once did WSM even come close to the average performance of my self managed adwords account. I am no adwords pro, I learned everything from trial an error and through reading online. These guys are supposed to be experts and don't actually seem to know as much as they let on based on the performance I have seen. I watched closely how many changes they were performing both automated and non-automated within my account and there was very very very little done that was not automated. I never saw the personal touch I was promised. Ultimately it was their deceitful actions that led to my canceling the service. I expressed that I was displeased with the conversion rate and set a deadline to improve it before I cancel. WSM responded by changing how conversions were tracking on my site to combine phone calls from adds with customers who placed online orders. This was a clear cut attempt to behind the curtain make the numbers appear better than they actually were. I cut ties immediately upon discovering this. They even tried to tell me that they could not have done that, I have screen shots of the adwords change log and of the change log on my website where they updated tracking codes, so I tend to believe my eyes. A pump salesman from Beautiful North Idaho, Chris read more

WSM over promises and doesn't deliver. I would say under deliver, but they just don't deliver. I was promised that we wouldn't go below 50 leads/month and by 2 months after start, we'd be at 100. They showed me and told me all of these ways they were going to do it, and as a marketing generalist, I understood and agreed. They didn't do anything. We had several account managers and several engineers. They're all young and none of them seem to know what they are doing. Not only that, but they were posting ads that contained our competitors names without approval, which came to our attention through a competitor (with many others copied!). I spoke to the CEO and he connected me to another that was supposed to be the best to put together a "strategy." Well, she didn't. We got on the phone and she asked me what I wanted to change in the account - what kind of strategy is that? It was awful. They did nothing for us. Waste of money. Don't waste your time or money. I wouldn't recommend them to anyone. read more

This company did nothing for our company. We got no hits and no information..They just charge you monthy...We finally cancelled their lousy services. I do not recommend them at all. www.trekperu.com read more

I have been having excellent success with shark Media in handling my online advertising. I have been especially happy with my project leader Ryan M. He is very smart and driven to help me be successful. read more

I really have no idea where to start and tell other businesses to stay away. My review on the BBB and earlier on Yelp made them call me and "want to rewrite history". I was very suspicious because everyone I dealt with has been full of BS and still is. I was the business that had a 17 years old business and had been doing adwords myself for the last 10. I had them make a website that was a copy of an old website because their website (designers) could not give me a new site that would function as my old site. My adwords was awful and I wish I could post the graph from adwords just to proof the fall my entire business experienced. I had a 3 to 4 thousand dollar budget and they only drove my business in the ground. They contacted me with excuses and saying they want to rewrite history. Unfortunately, even when they set up meeting they cancel because of "meetings". Please List to these negative reviews because I would not want to see anyone lose as much as I have lost in a year and 4 month with dealing with White Shark Media. They do not care one bit. My business is down by 60% and I have had to lay off 4 workers. BEWARE AND STAY AWAY THEY ARE THE WORST! read more

We tried to use their service to lower our cost per conversion for our AdWords campaigns. Our cost per conversion had been running at $30 per sale and they said getting that down would be no problem. Within a month they had taken out cost per conversion from $30 a sale to $80 a sale. Obviously not what we wanted/needed. read more