Stoped by for a drive thru deposit. Friendly and fast. I appreciate the small town credit union feel of banking here.

Ileana always has a snotty attitude....the other ladies are friendly and nice. I have come to despise going into the credit union for any reason because it's always an unpleasant experience. read more

After my stellar experience with a property loan, I figured I would go to WCU for a motorcycle loan. Big mistake. Long story short; I applied on May 12th, the dealership finally got their money on June 3rd. The person in charge of handling my loan, Victoria, was absolutely impossible to get ahold of. She not once picked up the phone when I called and rarely answered emails. It took them 2 days after I applied to make first contact with me. All they wanted was a copy of my driver's license and proof of income. It then took them 2 more days to actually process the application and a day after that to tell me what I was approved for. I've been buying vehicles for 30 years now, I've never had a loan take more than a day, start to finish. A few days later I find the bike I want, negotiate with the dealership and send the pertinent info off to WCU. Two days later I finally get the loan contract. Victoria doesn't tell me I'll need to get a power of attorney form notarized, which causes more delay (and expense). I get everything back to them and a couple days later, find out they screwed up the paperwork and have to send a new contract. It was at this point my blood starts to really boil. Not only did they screw it up, they CHANGED the terms of the agreement. All of a sudden, the 60 month loan I had already signed paperwork for was only 48 months. She wouldn't budge, I got a "take it or leave it" response. Needless to say, I'm sure WCU as a whole doesn't approve of this approach by Victoria. The interest rate is good and the loan itself is fine, I'm just left with a bad taste in my mouth by this experience. I'm not sure yet if I wish to continue doing business with WCU. Like I said to start, my mortgage experience was wonderful! read more