Although they do a professional job, the place is very untidy and unwelcoming. I am not one to complain, however I must say the service I received as a student was downright appalling. I was told they would have my order ready within 5 working days, and they would send me a template for my cover design within the next day or two. When it got to two days before I was meant to collect the book, I still had not received a template and I had to contact them twice as to why I had not received it, instead of them contacting me to tell me they were able to print my document due to it not running through their server and I had to resend it to them. This resulted in the job taking twice as long as it should have, and when it was finally ready and I asked to query the price as their lack of communication caused my assignment to be over due, I was verbally abused and shouted at, in front of other customers. Just putting a warning out there to students as they will try and take advantage. I was originally quoted $135 and it ended up costing me $175. read more