My family had an extremely disturbing experience at this facility, to the point that we filed a complaint with the Pennsylvania Department of Health. If I could give zero stars I would. My mother, who suffers from MS, COPD, and end-stage coronary heart disease, was sent here for rehabilitation and stayed for only one night due to the level of neglect she experienced. During her first night, I was on the phone with her when she began having significant difficulty breathing. While I remained on the phone, she repeatedly pressed the call button for assistance, but no staff member responded. She then began calling out for help multiple times and was still ignored. I personally attempted to contact the nurses' station and spent over an hour repeatedly calling with no answer. The facility's phones also appear to shut off after a certain hour, making it nearly impossible to reach anyone in an emergency situation. As my mother's condition worsened, she became terrified and believed she was going to die. All I could hear over the phone was her crying out for help while no one came to assist her. Ultimately, my mother had to call an ambulance herself. When EMS arrived, staff allegedly attempted to prevent them from entering and dismissed my mother's medical distress as though she was overreacting. After being transported to the hospital, doctors discovered she had a massive fluid buildup around her heart, which was causing her severe breathing difficulties. Had she not advocated for herself and called 911, the outcome could have been tragic. Based on our experience, this facility demonstrated a shocking lack of urgency, compassion, and medical responsiveness toward a critically ill patient. Families considering this facility should thoroughly research and proceed with caution. The staff's negligence and incompetence nearly resulted in my mother losing her life. read more

My mother was admitted to Whitestone after a weeklong stay at St. Luke's Hospital. As previously mentioned, the staff is overworked. However, the staff treated my mother with care and looked after her needs. They dressed her in the morning, brought her ice and water, brought her meals to the room (by request), and were always friendly doing so. If I asked them to look in on her, overnight, they agreed enthusiastically. Meds were distributed at the appropriate times. Physical Therapy was daily or twice daily. The therapists were friendly, encouraging, and thorough. There were daily events, such as bingo, 'bowling,' and music events. Food was mediocre at best. This is the one area that can easily use improvement. As also mentioned, my mother's hearing aids disappeared, and only one re-appeared a few days later (UPDATE: One month later I received a call that the hearing aid was found. Thank You Dana!). My mother received a nice blanket, as a Christmas gift, from Whitestone. After a 13-day stay, release was on New Years Eve day. There *was* a slight mix up, as it seems the folks on duty weren't expecting her release. But, after a short wait, and some calls, we moved on. Whitestone arranged for my mother's continued, at home, physical therapy, and have checked in on her progress. Hats off to the employees here. It's a thankless job. They do it. In these type situations, it's easy to find things to criticize. Whitestone impressed me, when I was expecting very little. Thanks to you all! read more

Have a friend who walked in, only to leave 6 months later in a wheelchair, hardly able to stand or walk. Went in because of a surgery on the small toe, they did nothing to help rehabilitate him, just allowed him to get worse. Nobody takes pride in their work, that's only if they work at all. They did not bother to research for the care he needed. read more

I have worked at other centers. This one goes above and beyond with the care for their residents. The Nurses and CNA's do an excellent job. The facility is neat and clean. I would highly recommend this facility to my friends and family. read more

If you love, truly love your family member... keep looking. PT was a joke, never provided the service, the main office was inattentive and dishonest at best, nurses were overworked, could not provide services to the patients, such as feeding those who could not feed themselves, our mom was severely dehydrated more than once, little stimulation for those who were cognitively aware, hearing aids lost 2-3 times, dentures lost, clothes lost, ... We kept a close eye on our mom and provided as much care as possible on our own. There are so few options out there, it is a shame, no a disgrace! How we treat the elderly. Other countries are so much more advanced, we should be ashamed. read more

Terrible buisness office is a nightmare laura she lies and doesnt give the residents there money when they ask for it she makes stuff up munipulates the elders to do things that they dont know what there doing they care more about money than the patients themselves 0 stars read more

My wife had been admitted to WhiteStone Care Center on January 2020. She had been in Rehab for 10 days and in great care with an extremely professional, warm and caring staff which includes, but not limited to, the admissions director, nursing staff as well as effective and personable Physical Therapists, Occupational Therapists and associates alike in this facility. Also, noteworthy and impressive, was the stellar patient care she had received throughout her stay from warm and very attentive, efficient and reliable nurses, Physical Therapists, Occupational Therapists, throughout her rehabilitation. Very sincerely, everyone in their respective positions, exceeded our expectation with immediate response time towards my wife's accommodating needs. Her semi-private room was exceedingly clean, spacious and frequently visited by staff to see to her comfort and medical requirements and care. Ultimately, my wife and my family collectively experienced a family-like treatment from everyone staffed at this great facility! Additionally, during the interim of my wife's rehab, it has been my modest observation that all patients that I observed throughout the facility, were received and treated with great professionalism, respectability and dignity. Impressive Indeed! On behalf of my family, our heartfelt gratitude for this exceedingly awesome experience during my wife Carmela's stay at WhiteStone Care Center. It is my pleasure to inform you, that from this tremendous patient care my family member had received, that I will recommend my family and business associates who may find a future need for a quality and reputable rehab facility such as WhiteStone Care Center. Nicodemo Rinaldis read more

Happy Veteran's Day? It's a shame that a WWII Veteran approaching 95 was still undressed and laying in bed when I left at 3:15 pm. He is supposed to have therapy everyday, OT in the am and PT in the PM; that's happened once. I thought maybe they were under staffed, but the aides are too busy gathering and chatting with each other and you have to wait for a pause in the conversation to ask your question or find out what's going on. There is no supervision on the floor. Knocked on the Director of Nursing's door throughout the day, she was never in and no one knew where she was so I called her line but the answering machine is full, so you can't even leave a message. My Dad is supposed have his 2.5 hours of therapy split up to two sessions a day, but each day the come in the late afternoon and say they'll do the two 75 minute sessions as he can tolerate it. This essentially means he is not getting two therapy sessions as he can't go for 2.5 hours, especially after 3:00 pm. Yesterday he was sleeping in a chair in the therapy room. I'll give them until tomorrow to call me back and get their act together and if they don't, I'll be ringing Medicare/Horizon Blue Cross Blue Shield 'cause I bet they're charging for OT and PT (75 minutes each), the Dept of Health, BBB, and the Attorney General to see if they have any ligation pending. I give it one star for it's relative cleanliness. read more