It's been awhile since I've been here but I thought it was important enough to write one now. So…read morebasically, Thomasville Furniture's is from the city Thomasville, NC. This is the headquarters for the company. The thing that is special about this location is one of the few outlet stores. A lot of times, they may have furniture that was ordered and returned for various reasons. You'll find items that are about 1/5 the retail prices. Inventory will vary but if you can build a rapport with one of the associates, you could probably ask them to keep an eye on some specific pieces. The quality is top notch Thomasville but at a fraction of the cost. Unfortunately pictures are not allowed, so be prepared to buy! Shipping from NC to LA was about $1.50 a lbs.

Thomasville Furniture Industries, Inc…read more I custom ordered furniture through Thomasville of Montgomeryville, PA. This store is owned by the Thomasville Corporation in NC. 9/25/2012: I ordered one sofa, two chairs and one ottoman all in the same Grade 5 leather. My order was delayed, waiting for Thomasville to receive the leather. 4/4/2013: Six months later, the furniture was delivered. Although there are problems with each item, the worst problem is that they obviously do not match each other. The additional problems include flaws on both sofa seat cushions. The sofa back cushions are over-stuffed with fiber, and have no foam core (which adversely altered the design and support). The wing-back chairs are in Grade 3 (vs. Grade 5). They have some damage, and the seams along the sides and backs are lumpy. The ottoman does not match the chairs or the sofa, the top has an indentation, and all sides have scratches. The Design Consultant and Store Manager referred me to the Customer Service Manager. 4/19/2013: The Customer Service Manager sent a technician to examine the furniture and submit a report. (My requests for a copy of this report have been denied). At one point, he referred me to Corporate Customer Service, who in turn referred me back to the store. 5/14/2013: The Regional Manager (in reply to my email) stated that she was working with the VP and the head of the factory. She would contact me, after their evaluation, to let me know the outcome. 6/14/2013: Contrary to her 5/14 email, the Regional Manager refused to address the evaluation. Instead, she referred me back to the Customer Service Manager. Representatives of Thomasville repeatedly offered assistance, followed by a referral, which lead to another referral, and back again. Last week, Corporate Customer Service recommended that I call the President of Thomasville. I was instructed to leave her a voice mail message (as calls are always answered by a machine). I did this. I also sent her an email, and suggested that she visit my Facebook page. Today, while I continue to pursue an answer, Thomasville can follow me.

Would highly recommend him to anybody. Took an old leather couch in bad condition and made it like…read morenew again . His price was very very reasonable.

Over priced with flees and bugs on furniture when delivered. Please stay away or you will regret it…read moreand have your home infested.

I would love to leave this dumpster fire less than 1 star. I purchased a stackable washer/dryer for…read more$450 in November of 2024. BEFORE the 30 warranty expired the unit started making a horrible noise during the spin cycle (so loud, my neighbor could hear it in the next apartment). I contacted the store and they put me in touch with a man named Carlton. Soon after, a service man was sent. He said the washer needed a bearing and he'd order it and come back after Christmas to do the repair. I waited...and waited....and waited. Oh, I was also calling, and calling and calling. When I FINALLY got Carlton on the phone again he said they were still waiting on the part. His exact words were "Don't worry, we're going to take care of you". That's a joke. I waited and had to start calling again to see what was going on. Thats when he stopped answering the phone again. I called at least 40 times, with no answer. I went to the store and was told there was no one there to help me. So I waited a month, figuring, they'd think I'd given up. Yup, a man named GIOVANNI answered. He claimed he knew nothing about the situation. We had a discussion and he said he find out what was going on. He said they'd either fix the unit or give me another one. He yet again assured me "DON'T WORRY, WE'RE GOING TO TAKE CARE OF YOU". He then said he was going to call me back THAT AFTERNOON. ,Haven't heard from the guy since - that was 23 day ago. GO TO THIS PLACE AT YOUR OWN PERIL. THEY ARE LIARS!, THEY ARE THEIVES!, THEY ARE CHEATS!. THEY ARE EVIL HUMAN BEINGS! I'm on disability, after having my 6th stroke. I payed this business with money from my savings only because I'm unable to walk to my complex laundry room. Now I have a broken machine. THIS BUSINESS DID NOT HONOR THEIR WARRANTY!

The best shop in town! The energy when you step in the door is heavenly. So nice and vocal so you…read morelearn quickly this is a friendly spot and you should stay awhile to feel like family. I did not plan to come here. Actually sat in the parking lot looking for someplace to eat. I saw all these little old ladies coming in and out so I knew it was good. Cakes and cakes and more cakes! They have ever kind you can think of. Seriously, chocolate to pumpkin pies, lemon, strawberry, almond joy, butter pecan...every flavor and it's all homemade. So happy to meet the staff and hear about the start of a great family business. Oh and do not sleep on the goodies in the attached stores. So many cute Christmas items and gifts. I got some beautiful ornaments and several personal Christmas gifts. What a blessing on a day of wonder.

Went here on a Saturday and the place was jumping. It was a revolving door of customers going in…read moreempty handed and coming out bags in hand. I knew I was in the right place. Visit this bakery at your own discretion, because everything looks so good. They have a variety of cakes, cookies, and pastries. Your not going to be able to pick one so grab two or three...like me lol. The cakes are soft, light and balanced. The banana pudding was super good, one of the best I've ever had. Everything was fresh and delicious. I'll definitely be a repeat customer and bring others with me.

Excellent assortment of furniture, great quality and easy help. Very affordable. After searching…read morethrough multiple stores, this was absolutely the best.

I bought a couch and love seat here in late December 2025. Early May i noticed the seam on one of…read morethe cushions had opened. I emailed the store with photos and choy of my receipt but received no reply. I continued to email them, escalating to several people and emailing at least once a day. Finally they responded that they had to check with the manufacturing plant. After, 2 months of putting me off with various excuses and my having to email them once a day they finally agreed to replace the cushion cover but i would have to pay for is delivery or drive to high point to get it. The drive is an hour and a half away but they would not budge. I believe a reputable business would have responded to my initial emails and that they would have, either repaired the cover or sent me a replacement without playing games for 2 months and making me go up and get it. I would not recommend them and caution people to be wary of them.

My wife and I have purchased a few times from this business and have always found the prices the…read morelowest in High Point NC. Friendly new owners just like Helen was.

We purchased a bedroom set last spring and with the Pandemic they were extremely wonderful and…read moredelightful .. When we move permanenty into our retirement villa we will be buying our living room from them I hope April McIntyre is still working there they are the best people

I'm not sure if many people have gotten rid of all their furniture and moved across the country to…read morebuy new furniture. My family is in that category so faced with looking for furniture we came to the capital of furniture, High Point. The first place we looked at was closed down, likely due to Covid which claimed so many businesses. Second, we came here, but this is not a clearance center in my opinion. They have great furniture, but not at clearance center prices. It looked like it was either family-owned or managed. They were very nice, but there was absolutely nothing at our price point. The dresser we thought might be a good option was around $600 which for this area is not bad and all wood, again not bad. If you are looking for higher-end furniture at a good cost I would say come here and look around.

I purchased a bedroom set last week for pick up "Tuesday or Wednesday, we will call and let you…read moreknow." After paying in full and calling Wednesday and Thursday, I was just informed I won't be receiving my set for TWO MONTHS. Wouldn't have made the purchase if I'd known it would take eight weeks instead of the four days I was told. Wont buy anything here again.

Great business with amazing product! Always adding new pieces to the collection. We purchased a…read morepair of seatbelt chairs and they are the stars of our living room. Customer service was wonderful. Pickup was easy and my wife absolutely loved the addition to the house.

Let me first say that the customer service was outstanding. They really listened to our needs and…read morewent out of their way to help us find the perfect accent chairs that not only provided the perfect "pop" of color for the living room, but also were great conversational pieces. We met the owner, and what a delight he was! He took the time to talk to us about the chairs and really invested his time to make sure we felt comfortable. Second, our purchase was ready very quickly and the warehouse workers were so kind and thorough. I highly recommend this company!!

From design consultant, Ryan Foray to delivery and set up with Patrick Aquino and Steve Campos,…read morefirst-class all the way. The furniture is beautiful and the price was great. I purchased two beds, mattresses and lamps.

05/05/2026 UPDATE ... Adam from FLS called me promptly in response to my multiple negative online…read morereviews concerning this matter. Today, he had a team resolve the issue. Although the process was less than ideal, the outcome is satisfactory. Beware of customer service / Delivery Department issues!!! Very low marks across the various social media platforms. My wife and I have purchased a lot of furniture over the years and recently completely furnished a very large home with furniture from both Furnitureland South and from Arhaus. Our most recent purchase from FLS was a king bed and two nightstands for our son in Alexandria, VA as a housewarming gift. White Glove Delivery and FLS Protection Plan. The delivery guys couldn't seem to get the headboard up the stairs, so they left the bed unassembled with the headboard on a lower level. Instead of calling their supervisor to arrange a solution, they left the premises. Mind you, the apartment was full of furniture that had gone up those same stairs. Numerous calls to the FLS Delivery Department from their own sales department, from my son, and from us have resulted in no action other than excuses, broken promises and ignored phone inquiries by a fellow in the Delivery Department named ADAM. I'm sure that we're not the first victims of this extremely ineffectual customer service representative. His colleagues, Jessica and Michelle (???), haven't offered any help either in resolving this seemingly simple issue. The FLS customer service / Delivery Department continues to be a blight on the organization, and ADAM shouldn't be employed in any type of customer service role. Despite apologetic responses to negative online reviews month after month, their extremely poor customer service persists.