Mixed experiance. Do have good stock range and choice - fist experience was wonderful - I called to discuss my needs and spoke to lovely staff member first day. Then I tried again to call to discuss my needs for the wedding and could not get through to a person - 2 days later finally spoke to gentleman who I found off handish and rude. Told to do all via email - decided to go else where for Some items I needed - but did order over $400 of stock from them.
Rcvd order promptly - with one issue - then tried to deal with this issue over phone - unable to forced to use email. then when I HAD to speak to person to resolve issue - again rcvd rude gentleman and had to be quite forceful to get a response to my question.
so happy to give it 3 stars - yet attitude and care to customers are my main issue with this business.
I like that we can support small business in Australia rather than buy from overseas.. as Im a small business owner myself. read more
