I called about 3 computer repair service companies to try and get someone to please come out to my…read morehouse in north ridgeville and help me, I'm elderly and I can't just unplug my desktop computer to easily bring it into a shop, the first 2 places were either not willing or made it so difficult for what I was asking or simply didn't even call me back. So my third call was Computer Crisis in Avon and wow, picked up the phone right away, got me on the schedule later that evening. That alone spoke volumes. A guy named James came out, figured out what the problem was, unplugged everything for me and took it into their Avon storefront. I opted for the upgraded repair option because the computer was about 7 years old. He installed Windows 11 on it for me and got everything backed up and transferred for me. Had the computer back to me the following evening and showed me how to use the new operating system. 5 star service and now I got a new computer service company that's local to north ridgeville ohio. Not a lot of places out here and most of them are cell phone repair. Highly recommend!

I somehow clicked the wrong thing then got a pop to call an 800 number which I did then I quickly…read morehung up but knew something wasn't right once I got an email that passwords were being reset. I found Computer Crisis from a google search and saw on other reviews that they deal with hacking and scamming. I'm so thankful that I brought it here. I worked with James and he got working on my laptop right away. It was such a stressful situation because I also had my bank calling me but James was extremely helpful finding out what accounts were being reset and helped me get back into my email to reset and lock all my other accounts. I really do appreciate the timeliness and walking me through how to better secure my online accounts. Thanks Computer Crisis and James!