Terrible customer service.
We bought a lawn mower from Wickes in November 2025. It worked for only about two weeks before it developed a fault and had to be repaired. Recently, it stopped working altogether, so we sent it to Genpower for another repair.
Despite the mower having been faulty almost from the beginning, we are now being charged for both the repair and the shipping. To make matters worse, we've been told they will keep the mower if we don't pay.
This has been an extremely frustrating experience. I will never use Wickes again. read more