***DONT BUY FROM THIS COMPANY***, THEY ARE CON ARTISTS. A BIG COMPANY WITH NO MORELS. In the month of January 25 / 2026 myself and my wife purchase a kitchen from wicks in staines upon Thames. My wife and I were introduced to a lady called Charlie We were told she is a professional kitchen designer.(****SO WE THOUGHT***) Charlie came to our house and measured our room that was ready to have a kitchen fitted We then had a meeting with Charlie to show us the plan that she had come up with .My wife chatted with her about different options. Going by the design plans that miss Taylor had set out a professional design kitchen(****SO WE THOUGHT***) we ordered are new Kitchen at £15,375.0 at a discount cost and my wife was over the moon and couldn't wait for it to be delivered. Some weeks later the kitchen arrived we check for damage as the delivery driver said you better check them over as a lot of stuff gets damaged in transit also they did drop quite a few box's when unloading the lorry and there was indeed quite a lot of damaged to some of the units,doors, cabinets ETC . I made a phone call to explain there was damage on the units doors ,drawers etc but as the fitters started to build them this is when we then realised the units did not make up square they were not cut properly, Meaning they did not fit flush to the wall. Yet another problem We then discovered that Charlie measurements were incorrect along with the units my wife had asked for were not incorporated within the design Meaning that the kitchen we had was not going to fit properly and had different units a huge error on Charlie's Taylor's part We made a phone call and a few trips to wicks we sent emails To start with we were ignored . We were then asked to send pictures ,we did this sent over 40 pictures We were then asked to get the barcodes off the boxes the units came in We did this I had to continually explain that the kitchen didn't fit and that the units do not make up into square cabinet,just a load of cheap rubbish. The only thing wicks would acknowledge was that some of the units had been damaged This dragged on for so long I then asked for a full refund and to return the kitchen All this time and still not once had anyone suggested for a designer to come to our house and look The way I have been spoken to is disrespectful. unprofessional,rude by a gentlemen at customer services called ***MR KING**** I feel that certain Members of staff are trying to use bulling tactics one being ***Mr King ****I feel they have been treating my wife and I like lesser humans This is deeply invalidating, and exhausting. We are in talks that involve people that are meant to be in a professional environment. We both deserve basic human decency, respect, and to feel completely valued and heard but that's only happened by one person at wicks called Nathan who has worked so hard but sadly he has been ignored by his own customer services team as well. I have been told it's tough luck and as I signed a contract when I didn't. Even if I did if someone makes a mistake they should put it right. At no point have I signed a CONTRACT and they will not show me this signed contract, they say they have. That's because they can't because they don't have one. Had I of signed a contract how then does that give your manager and customer the right to speak to me in that manner i thought that wicks was a reputable company it's clearly NOT TRUE!!!! . I have not asked for anything out of the way Wicks has provided a very faulty kitchen that I am asking for it to be put right . Wicks sent a designer to my house that made an error. I am asking for that acknowledgment and for it to be put right Due to us having no kitchen and living off take aways and sandwiches, and BBQ for 4-5 months the stress it has caused my family with two children. And Wickes constantly ignoring me or telling me I have to spend more money to sort there mistakes out.And Mr King from customer services repeatedly keeps telling US to go to the home furniture ombudsman and I have all this on Email so you won't get away with ripping the British public off. WE ARE NOW IN JUNE AND STILL DONT HAVE A KITCHEN. They have no care about their customers in anyway, as far as I'm concerned Wickes only want your money and nothing else. SO FOR YOU ALL TO SEE of what wickes are doing to the general public I.E RIPPING US OFF ,PLEASE FIND THE FACE BOOK PAGES Where you will find other people who've had the same experiences as us if not worse experiences and you will find mine on there. read more

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Helpful staff, thank you for carrying the heavy package to my car. I do think the shop could improve their knowledge when it comes to getting advice for using certain screws for wood vs wall, etc. I'm a bit lost when it comes to that sort of DIY and it would've been good if they had a knowledgeable person to talk to. read more

Recently i underwent alot of home improvements and building works and often found myself at Wickes. Now i am quite a loyal B&Q customer so Wickes defiantly offered something to get me shopping there now. I guess it's partly due to the store being quite empty in terms of customers and there is hardly ever queues with more than 2 people waiting. On top of that they offer a wide variety of diy and building products. They also have a catalogue to order larget items from with quick delievry dates. I ordered 4 internal doors which came with free delivery and a time of 2 days so that was pleasing. Returns and refunds are also not problem with little fuss or silly questions asked. read more