***DONT BUY FROM THIS COMPANY***, THEY ARE CON ARTISTS. A BIG COMPANY WITH NO MORELS…read more In the month of January 25 / 2026 myself and my wife purchase a kitchen from wicks in staines upon Thames. My wife and I were introduced to a lady called Charlie We were told she is a professional kitchen designer.(****SO WE THOUGHT***) Charlie came to our house and measured our room that was ready to have a kitchen fitted We then had a meeting with Charlie to show us the plan that she had come up with .My wife chatted with her about different options. Going by the design plans that miss Taylor had set out a professional design kitchen(****SO WE THOUGHT***) we ordered are new Kitchen at £15,375.0 at a discount cost and my wife was over the moon and couldn't wait for it to be delivered. Some weeks later the kitchen arrived we check for damage as the delivery driver said you better check them over as a lot of stuff gets damaged in transit also they did drop quite a few box's when unloading the lorry and there was indeed quite a lot of damaged to some of the units,doors, cabinets ETC . I made a phone call to explain there was damage on the units doors ,drawers etc but as the fitters started to build them this is when we then realised the units did not make up square they were not cut properly, Meaning they did not fit flush to the wall. Yet another problem We then discovered that Charlie measurements were incorrect along with the units my wife had asked for were not incorporated within the design Meaning that the kitchen we had was not going to fit properly and had different units a huge error on Charlie's Taylor's part We made a phone call and a few trips to wicks we sent emails To start with we were ignored . We were then asked to send pictures ,we did this sent over 40 pictures We were then asked to get the barcodes off the boxes the units came in We did this I had to continually explain that the kitchen didn't fit and that the units do not make up into square cabinet,just a load of cheap rubbish. The only thing wicks would acknowledge was that some of the units had been damaged This dragged on for so long I then asked for a full refund and to return the kitchen All this time and still not once had anyone suggested for a designer to come to our house and look The way I have been spoken to is disrespectful. unprofessional,rude by a gentlemen at customer services called ***MR KING**** I feel that certain Members of staff are trying to use bulling tactics one being ***Mr King ****I feel they have been treating my wife and I like lesser humans This is deeply invalidating, and exhausting. We are in talks that involve people that are meant to be in a professional environment. We both deserve basic human decency, respect, and to feel completely valued and heard but that's only happened by one person at wicks called Nathan who has worked so hard but sadly he has been ignored by his own customer services team as well. I have been told it's tough luck and as I signed a contract when I didn't. Even if I did if someone makes a mistake they should put it right. At no point have I signed a CONTRACT and they will not show me this signed contract, they say they have. That's because they can't because they don't have one. Had I of signed a contract how then does that give your manager and customer the right to speak to me in that manner i thought that wicks was a reputable company it's clearly NOT TRUE!!!! . I have not asked for anything out of the way Wicks has provided a very faulty kitchen that I am asking for it to be put right . Wicks sent a designer to my house that made an error. I am asking for that acknowledgment and for it to be put right Due to us having no kitchen and living off take aways and sandwiches, and BBQ for 4-5 months the stress it has caused my family with two children. And Wickes constantly ignoring me or telling me I have to spend more money to sort there mistakes out.And Mr King from customer services repeatedly keeps telling US to go to the home furniture ombudsman and I have all this on Email so you won't get away with ripping the British public off. WE ARE NOW IN JUNE AND STILL DONT HAVE A KITCHEN. They have no care about their customers in anyway, as far as I'm concerned Wickes only want your money and nothing else. SO FOR YOU ALL TO SEE of what wickes are doing to the general public I.E RIPPING US OFF ,PLEASE FIND THE FACE BOOK PAGES Where you will find other people who've had the same experiences as us if not worse experiences and you will find mine on there.

Helpful staff, thank you for carrying the heavy package to my car. I do think the shop could…read moreimprove their knowledge when it comes to getting advice for using certain screws for wood vs wall, etc. I'm a bit lost when it comes to that sort of DIY and it would've been good if they had a knowledgeable person to talk to.

A large store with a great range of products. Prices are very good too. It is situated alongside…read moreother stores, so although there is a large free car park, it can get extremely busy, particularly at the weekends and you often have to queue to get in and out. The store has late night opening hours, which is very handy for the emergency repairs and can be a quieter time to visit.

I do like going to this place, its huge and has everything in DIY you will ever need except metal…read morebuckets! I must have spent a fortune in here over the years on different places I have lived in and have always found great value on everything. Its located on the A4 in the Slough Retail Park which also houses Comet and others and the retail park was recently bought up by the Crown Estates which is the trading arm of the Royal family. I thought they were claiming poverty?! One example of great customer service was when I needed another door that B & Q had been selling. They no longer stocked them but one of the staff rang many different stores until he located one and transferred it over. I had already costed out getting one made and it would have been £300 compared to the £45 at B & Q! This store (and probably B & Q in general) has gone way beyond DIY and sells all sorts of things, but unlike Homebase which has gone all frilly and sells everything you don't need (I couldn't even get a fuse box in Homebase recently) B & Q has retained its core product but has now gone way beyond that whilst still retaining key principles in DIY. The staff are very knowlegable as many are former Tradespersons and nothing is too much trouble. They have often ordered stuff in for me when they haven't had it. I'm sure millions of people on a budget have transformed their homes into little palaces thanks to B & Q. Well worth a visit.

I have been going there for years. Always very helpful, knowledgeable and friendly. I'm a hobby…read morecarpenter, but they always have time for me. First class service. Robert C

Strangely, and unexpectedly, the service here is amazing! I…read moresay that because at most normal hardware outlets (read 'B&Q') you are served by people who seem quite inept (sure there are many that are not). Always with a smile, always with a view to actually helping you. The people are knowledgeable and will even point you toward cheaper alternatives that will do the job you have in hand just as well as the product you initially came in for. Therein lies the best part of interacting with the staff here: they want to understand the job you are doing first, and then they will sort you out with the right product. I've bought a range of fence panels, treated wood for external construction, screws and bolts of different types and even had these delivered to my home address. Great quality and service from my arrival to product delivery. I happily travel that little extra distance to go here and get my stuff.