My wife and I had just got back from Mackinac Island. I was looking for a place in Carbondale to…read moreservice our foldable bikes. Met with Doug and he was so gracious and honest. Honest because he did what he said. Fixed the flat on my bike and lubed both bikes. One feels uncomfortable looking for a good bike shop that is not going to rip you off. Trust is everything and I can trust Doug and his workers. Thank you gentlemen. I will be back!!!

The staff is friendly here at Phoenix Cycles. Our group took a range of issues here from…read morespecialized hub tightening, derailer fixes, tubes, and even saw them take 45 minutes of their time with an older customer looking to buy a basket for her bike. They prompting took my bike to put on fenders and knew I was heading out the next day. The shop stayed open an extra half hour to get the job done and really appreciate this. Mike and the team also do not up sell you on services that you do not need.

offered to fix my sons tire for free over the phone. but ended up charging $32 for rubber tire when…read morealready just put a new one on and thought we was getting whole entire wheel for $21. However, added on $10 labor when we comeback. ended up costing almost what the new bike cost from walmart? overpriced and misleading! expensive and as much or more than a flat car tire repair? had told them might just want to buy the new bike costs about the same and sorta forced into buying the rubber tire instead?

I appreciate that The Bike Surgeon supports cycling in Southern Illinois. I see them at charity…read morerides, MTB races and gravel races. They have a weekly shop ride during the spring, summer and fall. I find Gabriel, Pat and the rest of the team to be knowledgeable, competent and professional. This is why I continue to choose this shop for all my cycling purchases.

I wanted to get a kick stand put on my husband's bike as well as get the seat lowered as a birthday…read morepresent. The bike factory took care of me and got it all done quickly while I waited. I purchased some lights for his bike also. They were helpful and friendly and I REALLY appreciated him helping me get the bike back into the car because I really struggled getting it in there! If we need anything in the future, we will definitely come back to The Bike Factory!

Came here for the first time last week and dropped off our bikes for a tune-up, tire rotation and…read moresome professional TLC. We picked them up a couple days ago. We have ridden for two days now. Excellent, work Alec. We are absolutely satisfied with the work done, and look forward to an ongoing mutually beneficial relationship. This business is just the right size, professional enough, with the required equipment/technology/skill to handle modern bikes, but small enough to call you by name and care about what they are doing for you. I have been riding for years, and owned a few different bicycles. Each year the bikes have gotten a bit better, and the needs for a competent professional to help me take care of them has grown as well. Very comfortable with trusting this business with our needs. I had taken the bikes apart to ship them on our move from MD, and put them back together. They were okay, but just a bit wonky. Alec returned them to like new condition, everything is smooth. He even fixed my wife's chain rub problem that we have dealt with since we bought it, and three different shops back in Maryland.

Great customer service and selection. We rode six different bikes before making a decision on two…read moreMOKWHEEL Basalts. It was an amazing experience and they even helped us load them on a new bike carrier. Can't say enough good things about little Egypt e-bikes and having the bike trail right outside their location is a huge bonus for testing different bikes! Thank you!

From the owner: We sell Electric Bicycles Tunnel Hill bike path is right…read moreoutside our door you are welcome to test ride any of our bikes If you need to visit after hours just make an appointment and I will be glad to come in

These guys are great…read more I came in with a limited budget looking for an entry-level bike for a senior. I have not ridden a bicycle for about 35 years. Mark was terrific. He found just the right bike for me and even allowed me to pay $50 a month until I was paid off and I had a few extra bells and whistles done to it. Great service got the bike all tuned up and I already made my inaugural run with my 19-year-old daughter. Pretty good for an old guy at 71.

Fabulous staff that are willing to take the time to work with a newbie & speak in a language that I…read morecould understand. They've brought me along so that I don't consider myself the 'crunch on the pedals,' inexperienced cyclist I was... The repair shop is efficient and reasonably priced for the quality of work done. They even have taken the time to show me a variety of things I can do on my own! All of the staff have certifications hanging in the shop & have been SAG on the local rides I've been a part of. (Which I am sure they would rather be riding in!) John, the owner, has a laid back demeanor and really spent a good amount of time with me before I purchased my bike. Rather than up-selling me more bike than I needed (or could afford) he assisted me in finding the right Trek for my needs. I am not a racer, and those days have passed me by - I just enjoy riding and put in from 20 to 60 miles on a normal day. As I was upgrading from a hybrid to a road bike, I cannot emphasize enough how happy I am that I made the move to the 'right' bike for me... I've found their accessories pricing to be equivalent with what you can find on-line as I use RedLaser to compare prices. I would rather support the local shop than ship from who knows where... If they don't have something in the store, they are happy to order it for you. I ended up with a bike rack for my car for less than I could find on-line, no extra cost for them to order it special for me. (Of course, I couldn't use the off the shelf, "one-size fits most," generic racks with my car!) The shop also has group rides, and they are great in keeping the group together at a pace that pushes you but doesn't kill you. I am quite sure that they are capable of maintaining a much faster pace, but they have tailored the rides around who shows up. While they won't offer advice unless asked for it, they have provided great tips and improved my skills each time I ask for input. I went in during one of the special national sales to replace my tires and shoes after a year of use, and rather than taking my money and giving me new stuff - they advised against it as all still had a good amount of life left in them! You can also find your Frisbee Golf needs here! Perfect for the course at Capaha Park. While the products they offer are high quality, the prices are reasonable, the staff is knowledgeable and friendly, I think that the thing I hold in highest regard is their integrity.

Fire shop, all I needed was a new inner tube and they got me right , they even put it in the tire…read moreno charge. Preciate yall!!

It's been years since I was going to Carbondale Cycle. Getting new decks,colored grip tape are just…read morechillin talkin to the owner Cho. Great guy. 30 years later I took my oldest son there to pick out a board. Same Cho. Helpful cool as hell. It's a shame skateboarding has slowed down so much.

Despite living 2.5hrs away from The Cyclery & Fitness center, I will happily make the drive to see…read moreDave and the crew here. Yes, there are bike shops closer to where I live, but the service and support we get from this shop is worth the trip! You are greeted and treated with warmth and such amazing knowledge. Being a novice cyclist, I have a lot to learn and Dave is unmatched at his ability to share his knowledge and experience. The other folks that work here are excellent too!!! I tell everyone, if you're looking for a bike, need yours repaired/serviced, need accessories, or just some advice,,, this is hands down the place to go.

We purchased a brand new bike less than one week ago. The seat started to unravel. We called and…read morewere told to just bring it down and they would work something out. We drove the 30 minutes to be treated extremely poorly by the "mechanic" and basically told it was our fault. He was so rude and condescending that we retrieved our seat and just walked out. Less than zero customer service.

Yesterday I brought my e bike up here yesterday great place to go I crashed my bike n it was…read moreknocked out fenders so he fixed it only cost me 30 dollars as usual had lunch up here I love ofallon il anyway thank you guys for always being there for me

Love them so much. I took my bike up there they fixed it no question asked great people my…read more Bike labor was a little expensive but worth it. I bring all of my bike s here. You can never go wrong. So I'm back to bike riding again BTW. I also had lunch there fantastic. Yummy turkey and cheese with lettuce and tomato with mustard yum the girl that fixed my lunch was very nice. And they have a cute little dog to keep us company so I give them 20 stars thank you so much for the great experience go to bike surgeon

We cannot say enough positive things about the staff at the Cyclery. Every single time I enter the…read morestore, I am greeted with a warm hello, and the staff is always willing and eager to help answer any questions or provide any support needed. It is refreshing to enter a store that could be very intimidating to welcoming smiles and approachable staff willing to help. While having some service work done on my road bike, we stumbled upon an incredible deal on a used road bike for our son. All three staff members in the store took so much time to make sure our son was comfortable on the bike, everything was adjusted to his comfort level, and he knew how to actually shift the gears and get on and off the bike. It is hard to find places with such consistent stellar customer service. We have been visiting this shop for four years, and have never had a negative interaction! Thank you for always being so welcoming and kind! This is a great shop for old and new riders alike. It's a great place to find just what you need, with a great service department, and staff who can answer all of your questions.

Paid 500 for a bike yesterday, fully paid receipt in hand, ready to walk out the door. Wont fit…read morein the car, so i ask the shiloh store to hold it for a day and they agree to do so. I come back in next day and they won't let me take the bike without another $20 for the kickstand that was attached already attached the bike that i had a receipt for marked paid in full. The kid has bike with a kickstand. You've lost a family of bike riders.