"[Very] entertaining." Bike Surgeon's reply to my bike being vandalised while I was down the street protesting. Recommend take your business elsewhere. Had messaged them to inquire about getting a quote for a repair. The person on the chat revealed their joy at having witnessed the altercation leading to my bike's damage in addition to low-key racist remarks (I am not Chinese or a Chinese citizen, Jon). I asked in-person in the case the account was compromised but they confirmed it was indeed the owner, Jon Greenstreet, and that the team all concurred with the statements exchanged. This is consistent for their brand as during the pandemic, their older reviews noted their refusal to wear masks and rude behavior. read more

Bike Surgeon - Bikes Near Me - O'Fallon, Illinois

Yesterday I brought my e bike up here yesterday great place to go I crashed my bike n it was knocked out fenders so he fixed it only cost me 30 dollars as usual had lunch up here I love ofallon il anyway thank you guys for always being there for me read more

Bike Surgeon - This is me Karen ohara - Bikes Near Me - O'Fallon, Illinois

Love them so much. I took my bike up there they fixed it no question asked great people my. Bike labor was a little expensive but worth it. I bring all of my bike s here. You can never go wrong. So I'm back to bike riding again BTW. I also had lunch there fantastic. Yummy turkey and cheese with lettuce and tomato with mustard yum the girl that fixed my lunch was very nice. And they have a cute little dog to keep us company so I give them 20 stars thank you so much for the great experience go to bike surgeon read more

Bike Surgeon - Bikes Near Me - O'Fallon, Illinois

Hello. Every one I am writing a review on bike surgeon I love these guys the best I took my new electric bike nakto up to bike surgeon no problem s at all they fixed my new bike and we had a awesome lunch too. I only come here to get my bike fixed Love the place. If you want a wonderful n awesome bike place come here tell them. Karen sent you. I give them 10 stars. I will be back read more

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The Bike Surgeon is your go to place for ALL of your bicycle needs! The staff at the Bike Surgeon are very efficient and professional! I have brought my kids' bikes up to the Bike Surgeon to have their bikes worked on. The bikes were fixed promptly. The excellent service at the Bike Surgeon keeps me coming back for all my bike needs. They also sell really cool bikes and accessories! read more

These guys are the best, they've been my shop since the early 2000's and they've always been a stand-up group of people!

So I'm going to start this review with some positives because I feel like those are important, and I don't leave reviews often. They have a great selection of supplies, and I've heard wonderful things about them while out riding previously. They have great communication, at least while they had my bike, and I really enjoyed most of my experience with them. They easily have some of the best bikes in the area. Overall they're a great shop, I've always heard great things, and I'd still recommend them for most things overall. However, I brought my bike in a few months ago then once I got the call it was finished I found out I had Covid. After a month long battle with it, I had other extreme health issues come up. Today, after getting a scan earlier, I was able to come in and get my bike. I've had communication with the shop for the last few months, calling every so often to apologize for it being there so long and to say I am still coming for it. They claim I never once called them. Once I got my bike I saw cosmetic damage on it that was not there when I left it. Gouges in the handle bars and deep scratches on the shifters. Some other scratches here and there. While my bike isn't the fanciest thing in the world, it means a lot to me and was my main mode of transportation in college. The bike has had one incident with a car, where it tapped me going about 5 mph on the very edge of my back wheel and I spun out. But all damage from that was repaired four years ago when it happened by a lovely shop in Kansas. I felt belittled, and like my bike didn't even matter to them. I've been to so many shops over the years, and have never been made to feel like this. I have never gotten my bike back with gouges like this either. Once I brought up the damage on the bike they told me "oh by the way there is a $10 a day storage fee, which we haven't even brought up yet". As though to shut me up. I pulled up photos a video showing that my bike did not have this damage before I brought it in, and they just said "alright let's go home". Three stars because they at least fixed the bike, and most the people there were nice. I can sand down most of the damage, and can get things to fix the paint. But it's the principle of the thing. I wouldn't even want reimbursement for the damage, just advice on how to fix it and an "I'm sorry that happened". I won't be returning, and after this review I don't think they'd want me back. I don't say any of this to be rude or mean, but the entire experience has left a bad taste in my mouth for the shop. I'm not going to say don't go to them, they're a great shop. Just well document your bike before leaving it and be prepared. read more

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All in all: ***** The building & location: ***** great location , easy access awesome building. Staff: ***** Mo is the best bike fitter! All the staff are helpful and truly want you to get the best bike. * = stars read more

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You should always buy a bicycle from a bike shop with people who actually know how to put a bike together.

Took my road bike in for really minor repair (replace chain) and while inspecting the bike found that there was a recall on my Shimano Crank set. They went the extra mile for my benefit and Shimano replaced the entire crank set at no charge to me! Really glad I took my bike in and had the pros at Bike Surgeon take a look. Very pleased with the service!!!! read more

I needed a more comfortable bicycle seat...one made for a woman.... and they took the time to help me find one that works. They actually have an apparatus that analyzes your sitting pattern and recommends a proper seat! It works and I can now ride for several hours without pain. read more

Completely rude staff. Walked in with a project I'm working on with my child. Simple scooter bearing is all I was looking for and they could have cared less. Completely unwilling to even look at it to help. read more

Wow! What a cool shop. I ventured out from STL City not knowing what to expect. Huge facility with beer on tap and lots of staff ready to help. Really great customer service. The guy who helped me was patient, talked me through everything I needed to know, and even pre-assembled the smart trainer for me. read more

I completely agree with Matthew and Mike. No eye contact or social engagement. It's a toss up between mind boggling arrogance or simple social awkwardness but you've gotta think if they want people to come back at least put someone with more personality than a cucumber at the front. My bike had grease or glue leaking from the tape on the handlebars when I got it home. Doesn't seem to be much pride in workmanship, either. I'm looking for a place that's at least warm and welcoming and with perhaps a bit more attention to detail. read more

I really like the Surge! I always feel like I'm talking to an actual bike rider, not just some jack-mo sales person. They also give solid maintenance service and advice. Worth the little road-trip from STL, especially for any major purchases or fixes. read more

Bike Surgeon is as good as a bike shop gets. I've been traveling to different bike shops in St. Louis for years (Big Shark, Mesa and Maplewood.) However, once I met the guys at Bike Surgeon I realized there is no reason to cross the river. Chris, John, Tom, Coach, Big Mike, David, Beaner and the gang are outstanding. They are over-the-top knowledgeable and will spend all the time you need to get what you need. They carry Specialized, Felt, Gary Fischer and Quintana Roo bikes -- triathlon, road, mountain, fitness, cruiser and kids bikes. They have great sock of all your "must have" cycling stuff. But, I'm most impressed with how fairly the treat me and offer just amazing customer service. If something isn't right on your bike those guys will make sure things are worked-out. They just treat everyone like a friend -- that they've known forever! For example, I had a FSA crank that gave me fits and after a couple attempts to tighten it, they gave me a new crank and sent the old one back to FSA as a defect. A friend of mine had shifters that were causing him trouble and they made things right! Their recently expanded store allows them to offer outdoor gear, like tents, hiking gear, "Life is Good" stuff, etc. You will really like the atmosphere of the place, with a super-cool "sculpture" bike rack that all the inventory hangs on, hand built stone counters, flooring from a century-old barn and a old VW Microbus that serves as a dressing room! Also, as all good bike shops do ... it is a great place to come-in and hang-out and kill some time. read more

Jon & Chris are amazing! These guys turned a 24 year old Cannondale into a smooth, running like new machine. They went above and beyond helping me with this bike and they have a loyal customer for life. From now on I will be going to see Bike Surgeon for all my cycling needs! read more

Bike Surgeon - 26 year old Cannondale Jon & Chris made it like new! - Bikes Near Me - O'Fallon, Illinois

Great selection and excellent service. Specialized, Felt, Gary Fischer. I think I may be forgetting a brand.... Anyway they have everything from Kids, commuters, mtb, road, cruisers, tri.. very nice shop just expanded the shop. Tons of accessories. One of the owners told me they are going to put camping type products in the addition of the shop.. I can't wait to go check that out.. Oh yeah they have classes, group rides and i believe they are even putting together a race team.... read more

Bought a great bike rack - easy to use and holds three bikes. The sales person was very knowledgable. I needed a helmut and he spent the time to explain the different features of each helmut. He fitted me with a helmut. He suggested some other items but no high pressure sale pitch. The place was busy but he was not rushed. He made sure that I could use the bike rack and watched me hook it up to my car. I was very pleased with the level of service. The place was clean and organized. There was a nice selection of women's clothes (about time a bike shop had cool women's bike shorts). read more

These guys are great to work with I have done a lot of buiss with them and customer service is the best. The manager Chris N is great will go above and beyond all around a great experience Stand up group read more

These guys are awesome to work with! Can't say how many times I've stopped by with a small issue with one of my bikes or a question about how to adjust or service something and they've taken time to help me on-the-spot, usually at no charge unless I need parts. Most recently, I bought a new wheel-set only to receive a discount coupon the next day at a race; imagine the punch in the gut I felt... I let the shop know and John called me the next day to let me know they honored the discount and credited my account. Stand-up folks at the Bike Surgeon! read more

I would give it more stores if possible. John was so accommodating and helpful. We walked in the store not very optimistic after being the fourth store with no luck. I didn't have much to spend, but had to get my 12-year-old a bike, as his sister got his stolen last week. I was originally going to get one off of market place, as money is extremely tight but I wanted to make sure I got him a good bike at the same time. He managed to find him a used but very very good bike and gave us and unpassable price for it. After paying for it, he made sure that there was a seat to accommodate him, as well as new grips, a tuneup, and just had his best interest at heart, rather than just selling a bike. Im a very satisfied customer. Thank you again. read more

What makes a good doctor? Passion for what they do, caring about people and knowledge of course. The "Doctors" at Bike Surgeon have just that! And what a fun place to check out. Whether it's going in there to pick their expert brains about cycling or just stopping in for friendly chat, the Bike Surgeon folks are top-notch and a lot of fun. They make everyone feel like a Pro! ...BTW they are also our local outdoor excursion experts! All around awesome!! read more

I feel like a superstar every time I walk in the store. All the sales people are personable, knowledgeable and have an uncanny ability to help me find exactly what I need. The selection is the best in the Metro area. read more

Can't say enough good stuff about these guys. Super knowledgable, true experts in the field. And, very nice too. No bike snobs in this shop! I've learned so much from the Bike Surgeon. Thanks. read more

Another bike purchased from the surgeon this place is amazing and the new location is great! The sales people are awesome and have a decent selection on hand read more

Had a great experience with Matt from bike Surgeon. Very professional and knowledgable. He was very quick at the quote for the Bike racks and the pricing was very reasonable. Great service!! read more

If I lived closer, I would probably drive these guys crazy by hanging out here. They have everything I need to ride. As well as the ride. If you want to see the definition of "Biking Community" come here. From road to trail. This is the place to start, and finish. read more

Kept visiting the store and next thing you know..I had to have a Sirrus Elite Disc Hybrid all blacked out!! The best part was never getting hassled for repeatedly "just looking" and asking a million questions. Once I was fiiiiinally ready to buy, Sam was super helpful with suggestions and the fitting process. He made great suggestions that I'm glad he did. Overall process was great, love the Specialized bikes on hand, great products, very friendly post sales deals..almost made me wish I'd bought my road bike from them except that Urban Shark made me a great deal on a 2012 and I get free tuneups for life with them. I look forward to repeated visits to the Bike Surgeon and perhaps purchasing more bikes in the future from The Bike Surgeon. read more

Just picked up my new bike tonight! This place is first class all the way. Not only did they help me pick the right bike for my desires with no pressure, but they brought me and taught me how to assemble the bike right out of the box. Folks, I've moved a lot in my life and been a customer at many bike shops, but I've never been given the opportunity to learn about my bike the way the Bike Surgeon guys have allowed. These guys take the time to help...something you don't see much in today's market. Entering a bike shop can be intimidating, especially to those just getting into or wanting to learn about cycling. This shop does it all and is willing to help the first time purchaser up to those at the expert level. Owners, mechanics, all staff are top notch! Well worth the drive from St. Louis! Best bike shop I've ever experienced. read more

Yea! These wonderful people fixed my very dopey Huffy bike and started me on a wonderful journey. I appreciated them not laughing at my bike or me for wanting to ride it. They were extremely encouraging and invited me to upcoming events. I felt like they were as jazzed as I was to get started biking. The repairs and adjustments done ony bike were not cheap, but, I didn't know how to do them...I was more than happy to pay them for their expertise. I love their dog, too. read more

These people are great. Brought my crappy bikes in for much-needed repair. I worried that it would cost a fortune or that I'd be looked down upon for my garage sale purchases... But they treated me well, took care of what was needed quickly, professionally, and inexpensively. Love this place. read more

This used to be my #1 store. Until today. Not one single person acknowledged I was there....and believe me, no one else was there at 3:30 in the afternoon on a Friday. Too bad because they are smart about bikes. I have to ask, has there been a change in management? That's the only thing I can think of to cause such a fall from great customer service. read more

I fully agree with bob s. these folks are at the top of their game with customer service. Great pricing. Time spent to make sure to customer gets what they want even if it makes for a small sale. If someone has had a lessor experience all it takes is a quick meeting with the owner, they will get to the root of the situation. read more

Love the Bike Surgeon! Incredible customer service, they make everyone feel like friends and their product knowledge is beyond compare. I've purchased several bikes there and couldn't be happier with their help. I've taken a couple classes and triathlon workshops. Great staff! read more

Just needed a new tube installed. 10 minute turn around promised and delivered. Very helpful and informative crew. Nice clean store, plenty of selections. Ok it's not the high end bicycle store the bicycle snobs might frequent but these folks know just as much with out all the attitude. Thanks! read more

Bike Surgeon's customer service is bananas good. You can buy a bike just about anywhere, but the reason you should choose Bike Surgeon is the staff. From true expertise, competitive prices, and an old friend atmosphere, this is the spot. Buy a bike, buy some gear, have a repair done and you'll quickly agree. read more