BEWARE. SCAM. This company took money and now isn't responding to any emails. Every time you call…read morethe phone number, it goes immediately to hold music. Pursuing all avenues possible to obtain a refund immediately.

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Well I have been a customer for over 7 years and I have to say the recent experience with them has…read morebeen the worst customer service experience I have had in a long time. We moved to a new place and they told us to just bring our old equipment. That worked and things were fine though we needed a technician to fix a few cable connections (the one we wanted to use was not working so we used another temporarily). Well they told us to tell them once we were moved and they would take the old house off or bill. We did that and the person decided to completely cancel our service and the technician that was supposed to be here the next day. We called and they said it was fixed and we should have internet shortly. 24 hours later and no internet we call to be told we have to wait for a technician to turn us on which now was scheduled for a week later. I was furious, we work from home and no internet is a huge problem for us and they basically told use we had no other option but to wait for the technician for a week because although they can remotely shut us down, they can't remotely turn on a "new service". That already is pretty ridiculous and they admitted they had made the mistake but could not fix it for a week. Well we were mad but stuck since it's the only halfway decent internet service in town. After a week they fixed it and gave use a different modem which got us up and running but the service was pretty abysmal even though we are on their 1gb internet service. Well come to find out the modem they gave us could not even come close speed wise (rated for peak 400mbps) and was just terrible. Ended up buying my own modem and a nice router which resolved that problem. Overall I am giving them two stars for the good parts over the years and the fact now that I have things running well the service is decent. But the customer service and their way of doing things is foolish and wastes lots of time. My recommendation to those wanting suddenlink is to buy your own modem and router and get it setup as soon as you can and then try to not call customer service unless you are having serious issues.

The service was mediocre but the price wasn't bad. When I cancelled my service they charged me for…read morean additional month even after I turned in the router. I was told by multiple employees that once I turned in my router and service was disconnected I would not receive another bill. Customer service is terrible and they are not willing to help or fix anything. Do not get optimum unless it is your absolutely only choice!

Jacob casey was very helpful and skilled on time and done a really good job very happy with him…read moreand the service I was given

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.