BEWARE. SCAM. This company took money and now isn't responding to any emails. Every time you call…read morethe phone number, it goes immediately to hold music. Pursuing all avenues possible to obtain a refund immediately.

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The service was mediocre but the price wasn't bad. When I cancelled my service they charged me for…read morean additional month even after I turned in the router. I was told by multiple employees that once I turned in my router and service was disconnected I would not receive another bill. Customer service is terrible and they are not willing to help or fix anything. Do not get optimum unless it is your absolutely only choice!

We keep getting charged despite returning our Wi-Fi/Internet equipment five weeks ago to the…read moreOptimum retail storefront on Sherwood Way in San Angelo.

I was very pleased with Keoni Cano changing our antenna. My experience is 5 star. He did a great…read morejob. The reason for a 3 star is past experience. A few years ago when they put in the antenna we had so much trouble with our internet and couldn't get a good worker out here. My son ended up fixing the problem. That was a few years ago. I am hoping to have more work done like this last job. If I can continue to get work done like this last job done by Keoni, then I will give a five star review.

I moved to a new subdivision south of Fort Worth about 6 years ago and we had limited options for…read moreinternet. Most of use had Rise (line of sight) connections that were spotty and very unreliable. Nextlink showed up and put in high speed cables and everyone was pleased with them and I switched over as nearly everyone else. Well, the install was poor and I'm on the 100mbps plan and the best I can get is 30-60mbps, which I'm still happy with. However the worst I get is 1mbps and it frequently just drops to zero for no apparent reason. Over the last 4 years I've had about 4 techs come out and evaluate and finally switch out all the surface equipment. It's comical how one tech can say the previous one didn't know what they are doing. I have close to 50 submitted tickets. Still unresolved. I should have cancelled but there is no alternative. I think they put in the bare minimum of infrastructure and got over subscribed. The NextDoor App even had a Nextlink Rep on there promoting the first year, but has since closed his account due to backlash. This company only exists until someone else comes along. Attached screenshots of my current speed today.