Well I have been a customer for over 7 years and I have to say the recent experience with them has been the worst customer service experience I have had in a long time. We moved to a new place and they told us to just bring our old equipment. That worked and things were fine though we needed a technician to fix a few cable connections (the one we wanted to use was not working so we used another temporarily). Well they told us to tell them once we were moved and they would take the old house off or bill. We did that and the person decided to completely cancel our service and the technician that was supposed to be here the next day. We called and they said it was fixed and we should have internet shortly. 24 hours later and no internet we call to be told we have to wait for a technician to turn us on which now was scheduled for a week later. I was furious, we work from home and no internet is a huge problem for us and they basically told use we had no other option but to wait for the technician for a week because although they can remotely shut us down, they can't remotely turn on a "new service". That already is pretty ridiculous and they admitted they had made the mistake but could not fix it for a week. Well we were mad but stuck since it's the only halfway decent internet service in town. After a week they fixed it and gave use a different modem which got us up and running but the service was pretty abysmal even though we are on their 1gb internet service. Well come to find out the modem they gave us could not even come close speed wise (rated for peak 400mbps) and was just terrible. Ended up buying my own modem and a nice router which resolved that problem. Overall I am giving them two stars for the good parts over the years and the fact now that I have things running well the service is decent. But the customer service and their way of doing things is foolish and wastes lots of time. My recommendation to those wanting suddenlink is to buy your own modem and router and get it setup as soon as you can and then try to not call customer service unless you are having serious issues. read more

The service was mediocre but the price wasn't bad. When I cancelled my service they charged me for an additional month even after I turned in the router. I was told by multiple employees that once I turned in my router and service was disconnected I would not receive another bill. Customer service is terrible and they are not willing to help or fix anything. Do not get optimum unless it is your absolutely only choice! read more

We keep getting charged despite returning our Wi-Fi/Internet equipment five weeks ago to the Optimum retail storefront on Sherwood Way in San Angelo. read more

As good or better than other cable networks. Waiting for fiber optic to be offered.

AVOID AT ALL COST: Low-rent scammers who overbill and do not adhere to their contractual agreements. I am a retired IT professional and this is the WORST ISP I have ever had the displeasure of dealing with. First, they signed me up for a 1GBPS connection, and for over a year failed to provide that speed. When I finally got tired of dealing with their support because this inability was a local issue due to the quality of the lines and downgraded it to 500MBPS, they failed to apply the credit or downgrade the service to reflect the new $69.99 price. One month later, still having failed to apply the $20 credit agreed to over the phone for May, or the additional fees carried over to the next month, now owing me $43.69, they said my 'Introductory price' had changed, which was ree-agreed upon two months ago and attempted to bill me $85.09 for 500MBPS and still not reflecting the $43.69 that they still owe me. Their outsourced billing agents were unable to help me and their customer service was no better. I filed both FTC and BBB complaints. I chose to get a 10MPBS connection for $60 from AT&T because at least they won't steal from me and will honor their contracts. read more

The staff at this location was fine. However, Optimum itself was very hard to deal with. I am in the military and was here temporarily, and they made it very difficult for me to cancel over the phone (corporate help line, not this location). They play a lot of games to get you to not cancel. The reps on the phone are essentially acting out a scheme. It was clear. read more

Absolutely the worst company in existence. I'm not talking in the communication sector, I'm talking in all fields. Normally a company has a bad customer service department but good local reps, or vice versa. Suddenlink surprisingly is low on all fronts. 1) You cannot call and talk to anyone. By the time you do, its outsourced to a different country and they literally don't care. We called to ask why our bill went up and was told if we didn't like it we could cancel.... 2) If you go to the store, prepare to wait hours for no resolution. The only resolution offered is to send a tech...which cost a fee. 3) They falsify records. We started with the 200 mb plan with a data cap. We consistently came in at about 70% of our data cap. Then magically, one month, when we were out of town for two weeks our usage increased to well over our data cap. When I called they were unable to verify my usage each week. But for only $10 more per month I could increase speed and have no cap. Suddenlink is the prime example on why monopolies should not exist. If they had one cable competitor in town their service would drastically be different. As is they know you can't go anywhere else so they don't care if the service they provide is trash. read more

They don't work weekends, must be union. We work from home, waiting 3 days for a tech is not something I'm going to deal with again.

Beyond the high rates (which will go up without warning--keep an eye out) for spotty Internet and cable, Suddenlink is as unreliable as possible. The cable line has been hanging down on fences and on the road for four hours now, and even though suddenlink has been notified twice (it's a hazard to drivers) they have yet to respond. In typical suddenlink fashion, they are dragging their feet. But hey, they're the only game in town so I guess they can afford to do that. Needless to say I would give them zero stars if I could. read more

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I never post complaints but my experience has been that this company has the least friendly online or call in customer service of any I've dealt with. We had service since1984 but were glad to go with any other company when given an opportunity. We disconnected one day into the next billing cycle but they WOULD NOT PRORATE OUR BILL WHICH WAS ALMOST $300 a month. I would rate them -10 if was an option! read more

Had internet service for 12+ years. Rates went up considerably. Switched to another provider in January 2023. They asked that I returned any equipment I had. I informed them we bought our own modem and never had one of theirs. The next month I received a bill for the modem that i informed them we never had. Called and discuss this with a representative. They assured me they Whitaker the charge off. The next month I received another bill with the same charge. I called a second time and was again assured the change was taken off. April I was call by a collections agency for the same charge. Now I get to deal with disputing the issue with collections and credit bureau. This is unacceptable read more

The techs are rude and never show up. The one and only tech who did show didn't fix anything and lied to my husband the entire time he was here, he never showed back up to replace our modem either. They continously give excuses and the internet service is horrible. Always cutting out, always shutting down. From what I have read we aren't the only ones with the issues that have occurred with this horrendous company. With enough pressure of another company coming in soon I'm sure yall will change your tune, eventually a competitor will come along and that will be the day for suddenlink. read more

BEWARE***BEWARE*** Suddenlink is well known for horrendous customer service. The quality of their service is OVER PRICED! They will lie to you in the blink of an eye and never think twice. Three times this month a tech was scheduled to come to my house. Each time they NEVER called and NEVER showed up. When I called, I was told I had never scheduled a service call with them...I'm the liar??? After arguing for some time over the phone, the "found" the computerized call notes showing that I had actually called. Forget calling their local phone number....it will direct you to CALL CENTER HELL". read more

Went in this morning to get a new cable box and the old one switched out. waited in line got the new one got home and saw old dead roaches inside it. took it back and something that takes one minute to switch out they wanted me to wait behind 30 more people so I made sure that everyone in that place new to look in your equipment for roaches. read more

Optimum - Roaches inside a "NEW" cable box they switched out for my old one - Television Service Providers Near Me - San Angelo, Texas

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Worst customer service line and lack of communication. Don't waste your time dealing with them unless you absolutely have to.

This is the most blood thirsty Ali Baba & 40 thieves company in West Texas! When ever you have an issue with their faulty product(s). They sent out a technician AND bill YOU for the service! Yes, you pay for their short comings. Also verify your statement. They like to charge unwarranted 'late' fees. read more

Complete trash! The service is spotty and often goes out. When you have a problem is hard as hell to get help. Then when you go into the store for any issue there is always 20 people in line and only 2 people working. I simply needed to return equipment and waited in line for about 75 minutes. read more

10/1/2019 Literally the worst customer service, I called for 3 days during my lunch hour waited 45 minutes no answer.Then I called back after work waited another 2 hrs no luck.No one reached out, no one answered the phone. I even got on the chat on line hell they never answered. Awful Poor service, outrageous rates, expensive equipment!!!!!!!!! San Angelo needs to get another company in town !!!!! read more

Positives: internet service was reliable. Negatives: the salesman lied to our entire incoming unit, blatantly, about services, prices, and which plan we'd need. He also lied regarding details of some services. We had the 50mb plan instead of the 200 which he told everyone to take, and the 50 was plenty and unlimited, as opposed to what the salesman said. Prices are attrocious. The company is exploiting a monopoly and charging huge amounts more than other companies would if there was competition here. 1/5 stars, the company exploits our armed service members and lies to them. read more

Cancelled my service due to constant outages that prevented me from being able to do my job. Sent me another bill for the upcoming month and refuse to void it. They are one of the worst companies on the planet. read more

Worst cable/internet/phone service we have ever used without a doubt. "Suddenstink" should be their name. You can't ever get hold of them on the phones when you need to unless you say cancel service, of course then they answer but put you back on hold when you tell them what you really need. Horrible service. Walk into their store and expect to wait thirty minutes because they NEVER employ enough people to work their service desks out front. Don't use them, don't think about using them. Find another. read more

THIS IS THE MOST OVER-PRICED, UNRELIABLE, PIECE OF SHIT ISP TO EVER EXIST! It almost killed me to have to give it 1 star in order to post this... I give it -5 stars. If there is ANYTHING else available in your area - Even if it were dial-up- I would take it over this COMPLETE BULLSHIT. Horrible customer service, faulty equipment, terrible television reception, slooooow internet speeds, and FREQUENT outages! read more

So this is not a rating for service, just a heads up. The address listed, 4272 W Houston Harte Expy, San Angelo, TX 76901, is correct, but Yelp's map directs you to the wrong place. It is on the frontage road between Arden and Northwest Dr. The phone number listed I'd the Yelp profile is also disconnected. read more

Your bills will constantly be raised with no warning until you eventually just have to cancel services. Frequent "errors" when trying to pay your bill online. If a different legitimate internet company would come to town, literally every person in town would switch over. read more

Poor service, outrageous rates, expensive equipment. We moved, gave our old equipment to the service guy who came out. Now we r being charged about $800 for "non-returned" equipment. I was on automatic draft. I cancelled that because I can't afford for them to draft out over $1000 which is cost of service plus the equipment they claim we still have. The second time I called them regarding this issue, they said they had no record of my 1st call. I also went In Person to our local site earlier this week but I'm still waiting on their "investigation" of the matter. I'm so unhappy with Suddenlink. read more

I've been trying for days to make a change to my account. You can't get anyone to answer the phone. I can log in to my account online, but when I go in to "Edit" my services, I can't cancel my TV service. I can add or upgrade services...NOT going to happen. I finally get through to "chat" help after waiting a LONG time for them to respond, and they can't cancel services; I have to call the number that no one answers. When I finally get a call back it's from someone who I can barely understand and they can't cancel my service. They have to forward me to Customer Retention who isn't available - I guess too many people are cancelling service. This is fairly ridiculous, but I'm not surprised given how far Suddenlink has fallen since becoming Altice. Even thought the Dish internet service isn't as good, it can't be as frustrating as dealing with Suddenlink. It's really sad because Suddenlink was a great company at one time. I'm getting used to just listening to their on-hold music while I work. It's the same tune over & over & over & over... read more

Really hard to do business with this company. Wait times on the phone are atrocious. Wherever I've needed help, they've been very unhelpful.

Worst customer service I've ever experienced! After being told it was an easy move and to bring my equipment with me from Abilene to Midland I was told by the installer that I was wrong and would have to mail it back to Abilene. If I didn't mail it or take it back I would be charged a little more than $800.00 for the equipment. I called customer service and spent two hours on the phone trying to get it resolved. I was finally told it would be taken care of and that the installer would take the equipment and replace it with new. I scheduled a new appointment and when the new installer came he knew nothing about it. Both installers were rude and instead of trying to help just told me everything they couldn't do as far as where to install etc. they were arrogant and very condescending. I have two homes with sudden link. I won't tomorrow. read more

I wish I could give this company a negative star review. Awful, just awful. No customer service skills whatsoever. I called to have cable and internet service installed on January 6th. The technician came, installed, then left. That night the channels and package I purchase were supposed to include DVR and On Demand services. They didn't work, so on Jan 7, 8, 9 and finally the 12th they said there was nothing they could do to fix it. I attempted to return the equipment in store after the service technician failed to pick up the equipment during the scheduled appointment time. After waiting for over 2 hours in line, "LGL" called my name. She was completely rude, refused to answer my questions about a refund, and then had the audacity to be disrespectful while at it. DO NOT USE THEIR SERVICE!! Use anyone else! I will never get the 30+ hours of my life back I spent on the phone and I in store to get a service I paid for. read more

If I could give NEGATIVE stars- I would. They don't deserve to even call themselves an internet company. I pay for 400mbps and get less than 100mbps. When I called to get the problem fixed they sent me around to 4 different people because NO ONE there knows how to do their job. (Especially Michael) I can't tell you how many times the call was "disconnected" after asking a question the service person didn't know the answer to. All they wanted to do was keep resetting the f-ing modem which NEVER worked!! When I finally got through to someone who understood my frustration (Crystal)- she set up an appt for a Thursday between 1-5pm. I was going to be home for part of it and my husband was going to be home for the other part. Crystal couldn't figure how how to put 2 numbers on the account. She said she could only enter one phone number for the technician to call so I gave her mine. The technician NEVER showed up between 1-5pm. I work in the ER and had to go to work that night. The technician called me at 7:30 PM and I did not answer because I was with a patient. I called back multiple times in less than 15 minutes and there was no answer. Meanwhile my husband was at home on the phone with customer service for over two hours. The employee he was speaking with (Jennifer) was kind until he told her he was staying on the phone until the technician showed up...she then DISCONNECTED the call. He called back and spoke with another representative (Deborah) who then informed him the technician had CANCELED the appointment because no one had answered the phone. She rescheduled him for Monday. Oh did I mention that if the technician finds a problem with the wiring inside the home you get charged a service fee... We haven't touched the wiring, moved furniture, or done anything with the set up of the wiring since the initial technician came out and set it up three months ago. I told them they must be OUT OF THEIR DANG MINDS to think they can charge me for something the initial technician set up. In addition, they have refused to change my monthly bill even though I am not receiving even a fourth of what I pay for. John from the retention department told me that after they come out and try to fix it, I can try to call technical support and get some credit back. IDIOTS. IDIOTS. IDIOTS. Or we'll, maybe I'm the idiot for even signing up for them in the first place! DO. NOT. WASTE. YOUR. TIME. OR. MONEY. read more

The internet worked well when I lived on base in the dorms. I was only there for 5 months and paid my slightly expensive monthly bill for the internet. However, I left in very early January '17 and turned the modem into the store myself and they told me to call their customer service number to cancel my account entirely. So I did that the following day and had the final payment and the cancellation taken care of. I got a call from a debt collector this week because Suddenlink charged me for the months of February, March and April even though my account showed the equipment turned in in JANUARY and I was no longer in the state of Texas. Trying to steal money from people and screw their credit over is terrible customer service. This store itself had nice and helpful employees but I can't rate the company overall without having a specific address. read more

I have never had worse customer service for internet service and that is saying a lot. Why in the world do they outsource the call center to countries that can't understand English. I spent hours on the phone trying to get my internet turned back on after they cut it off 2 weeks early as I am moving. Thank the Lord I will not have to deal with them again after this month. read more

I have lived all over the country and this is by far the worst company I have ever had to deal with regardless of the type of service offered. You only have all your services about half the time, you can't reach them by telephone and get a live person no matter how many times you call or what time. But they won't stop charging for the service though! I can guarantee you that! I have never once called that the robot didn't tell me that my service had been disconnected due to nonpayment regardless of my actual account status. Not worth the money, waste of your time and most certainly not the frustration of dealing with an inept company that could care less about you the customer. read more

Suddenlink has good speeds and that is about it. Their connectivity stability is trash, their customer service is trash, their prices are trash. The worst thing about them is the stability. You cannot keep a stable connection throughout the day. you will see constant disconnects and downed internet. I would recommend frontier (only because its the only other internet place here) or your phone. You will find better stability there. read more

So I called Suddenlink trying to get an explanation [excuse] concerning the recent price increase (mine was about 21%), but because Suddenlink goes to great lengths to ensure their employees do not speak to their customers, it took me several days to reach a human being in "customer service" (LOL). This is the worst company I've ever done business with in my 40 years of doing business with lousy cable companies. Their "customer service" (LOL) human beings are actually third party call center employees, not Suddenlink employees, who are unable, unwilling or not allowed to explain anything. The review won't post without a star rating, but actually Suddenlink, you get no star. read more

So I got internet installed today at 9am. It doesn't work so I have literally been waiting all freaking day just trying to get a hold of someone. I was on hold for 2.5 hours and still haven't got to talk to anybody. This company is the worst. 100% crappy ass service. If anyone knows of another internet provider I can use instead, please let me know. read more

Talk about slow service. They have 3 employees standing around with only 1 person working reminds me of the highway department.

Liars and thief's! I was told it would be $89 for the triple play, phone, internet, cable. My first bill came around after the prorated month and it was $118. I called to ask what the problem was and of course I got the run around. I talked to 6 different people and nothing got resolved. I was told a manager would call me back in the next 24 hours, that never happened. I called again and thats when I found out my bill went to $132!!! Just out of nowhere. I'm dropping service tomorrow. I Strongly advise to stay away. read more

The cost of Suddenlink is ridiculous, and their lack of accessibility is terrible. I have tried to call about a late fee charge, but the phone numbers listed on the bill just "go dead" after a recording is heard. I sent in a payment the week of June 1 for a bill due about June 11, but for some reason was charged a late fee! Now I know that I need to send in the payment the same day that I receive it. As a teacher, I feel so sorry for the families that have to pay Suddenlink's preposterous fees in order to have internet connections for Virtual Learning. Surely this company could be more accessible for the families suffering financial losses during this pandemic instead of taking advantage of a horrendous situation. I wish we had a choice in San Angelo. read more

If I could give negative stars I would. This company is terrible and they don't care. My 80 year old widowed mother moved to a new house and was stood up by them 3 times. We've had so many phone calls I've lost track but the last one the technician lost connection and didn't call us back. I'm so fed up. read more