James M. gave a review that is pretty much the experience I have had there. I am guessing the gals in the office all have other jobs, and none has the job of greeting customers. HOWEVER, the guys that work in the shop, and the chemical advisor, are nothing else but top notch. I have learned over the past few years to just ask for Mr. XYZ when I walk in, and the girls in the office can handle that and quickly. From there, I get nothing but the best advice and when I make a purchase, plenty of help loading the product in my truck. The 4 stars are for the guys behind the girls working the keyboards. The girls in the office have yet to be trained to greet customers, so Wilbur Ellis looses a star for the lack of their training. When the people behind the computers are giving training on how to treat a customer, I will go to 5 stars. Sadly, I will never know they have been re trained. I already know the trick to just ask for a certain person, upon stepping in the office. read more