We've used Wilcox Brothers for 16 years for all our irrigation services but never again. We always have them shut down and flush our system in the fall to "winterize" it and then pay them to "reopen" inspect, and make necessary adjustments every spring. First they "couldn't get to us" for 4+ weeks after our request to do this. They canceled and pushed back appointments because "they didn't have enough staff" to come out. The weather already had many 80°+ days before they finally came out. They came out to inspect everything saying it was fine but just a week later my landscaper found my drip lines not working in several areas! By this time, we've had a 6 week drought, I have grass dying out and many old established trees dying. They haven't had a working drip line for probably 2 or more years. I've had so many plants struggling, replaced many, had a tree service fertilizing them, and no one mentioned the watering has been the problem--specifically the IRRIGATION company I've been paying to take care of this twice a year! When the tech came back out two weeks after they charged me full price again to fix what they were supposed to do before. He admitted to me he doesn't have time to inspect drip lines because management only gives them 30 minutes to do each job. I have 1/2 acre lot with 360° plants around the parameter and the entire house. Of course you can't do it in 30 minutes. Meanwhile I'm stuck paying them, landscapers and tree services company when the problem was NO water. BTW--the office told me everything was working perfectly when they were out but the tech admitted he doesn't check everything because there's not enough time to. BUT I'M PAYING YOU TO CHECK EVERYTHING! read more

irrigation - winterized in the Fall in order to make sure the system is shut down and water isn't left in the pipe which could lead to freezing and leaks. It turns out, there was a leak which I now have to pay to have repaired. Wilcox only offers 30 days warranty on their work and when they do send out a technician, its billable. Poor customer service! read more

After dealing with companies that sell goods and services for more than 60 yrs now, I have come to know a quality company exhibits three basic traits; how they treat you before the sale, their product pricing, warranties, guarantees, etc, during the sale, and how they treat you after the sale - especially if there is a change request. The later is really a demonstration of what their "quality" rating is worth to me. I must say, this company exhibits all of the aforementioned characteristics. Their sales rep was very professional, easy to work with and was very responsive. Honestly, I thought it would be a hassle to accommodate my request. Each time I called, the sales rep was either readily available, or I would get a call back the same day. My situation was unique, as I made a deposit for a system, but due to no fault of them, I had to reschedule the installation. I thought the process of requesting a refund would be a hassle, but to my surprise, they were willing and professional; and the transaction was processed the same day. It's not often a business responds so quickly and courteously as did Wilcox Brothers. It's for the aforementioned reasons I am happy to have selected them for the installation of my irrigation system. read more

Horrible customer service! Tried to charge me to correct a problem that I had already paid them to fix. The problem was clearly documented on the quote that I signed and paid for. However when they did the work one of the rotors they were supposed to replace was still not working. They had actually not replaced it. So I called and they came back out and replaced, but then tried to charge me for it again! I called the office and explained that this was part of the original agreed to worker order that I had already paid for but they claimed it was a new problem that just must have coincidentally occurred right after they worked on my system. Couldn't believe they actually argued this point with a loyal customer of over 10 years. I would not do business with them, they are dishonest. read more

I have nothing more to say except absolutely HORRIBLE service ALL AROUND. Please, please, please look at other reviews (Google, etc) before going to Wilcox. They are 10x's more expensive than other companies and their customer service is HORRIBLE; and worse, their management team (especially Jason Babbitt - who is a joke as the Relationship Manager) is unprofessional and horrible as well (talking rudely about customers simply because we expect the services that were paid for). Not only that, their work is HORRIBLE! We added new irrigation lines to our property when having a pool built and they TOTALLY MESSED UP, causing water to run through our pool deck (which caused a lot of damage to the deck underneath) and they refused to be fully accountable even after their own employee told us that Wilcox had had to fire a lot of employees because the employees weren't doing jobs correctly. YEAH, NO JOKE! Wilcox also DAMAGED a brand new tree we planted. Do you think they took accountability for that? NOPE! I had to call their office yelling and advising them I was going to take them to court before they decided to replace the tree! The bottom line is, there are way too many other landscaping companies in the area who care about the work they do and their customers. Please, PLEASE do your homework because Wilcox is not worth it in the long run. read more

Had underground sprinklers installed in spring 2016. First season went great. Response from our sales rep was very quick and professional, and pricing was competitive. Recommend. read more

Needed a repair on an unidentified leak within my 2 1/2 year old system. After working through an initial scheduling misunderstanding, Wilcox techs came on site and quickly identified and fixed the problem. They were both knowledgeable and professional. Pricing was reasonable. I contacted Wilcox Bros based on someone's recommendation, and I'm now pleased to add my own recommendation as a satisfied customer. I will definitely rely on Wilcox Bros if future repairs become necessary. read more

I had them install my system 3 or 4 years ago and they did a great job, they even came back and moved two heads. This year I wanted them to come out and change a head because one area in the back yard is to wet and I wanted to fix a "T" and turn on the system. I also want to update the control system to a smart system. I called three times, first time they said they would have someone call me, no one did. A week later I called again and asked to speak to a manager, they wanted to know if they could help I said no. A supervisor answered and asked how they could help, I told them what I wanted but it seems they have no interest. They said they would have someone call me, I gave them my cell number so I would know if they call. Within the hour I had a person call me who I was told was their control person, I told them I was looking for a smart control to save water and make a few repairs and turn on the system. I asked if they had them and could do the work, he said they do and it could cost up to $1,000.00 for the controller. I said fine let me know what you find, he said he would call me back once he finds one. I guess he is still looking because that was two weeks ago. I said this each time I talked to a person "It seems like you don't want the job" I am told no they do then I say "Well you don't act like you do, if you don't or can't do this let me know so I can look for someone else" It's to bad because I would have recommended them before this encounter, not now I won't. I guess it must be nice when you have so much work you don't need more. read more

This firm was aggressive in seeking my business and made multiple sales pitches. However, I was EXTREMELY disappointed. 1) I was promised a rain sensor to preclude having the system run in the rain. However, there is no place in the contract that verifies this rain sensor is included in the sales price. Be sure to clarify that a rain sensor is not just a verbal promise from the company. Otherwise, Wilcox Brothers will arrive at your house and insist that there was no rain sensor in the written contract. I had to waste 20 minutes on the phone debating this point with 2 people at Wilcox before they reluctantly agreed to honor their verbal commitment. 2) The company does not secure the proper permits with the local government. The local municipality MUST inspect ALL back flow associated with the installation. The company will dispute this statement and then be incapable of producing this required documentation 3) The company did a bad job installing my system and I had almost NO water pressure after they installed the system. I had to have a city engineer comes to my house to verify the problem before I could motivate Wilcox Brothers to send someone to fix the problem. The company was EXTREMELY unresponsive and rude when I attempted to have them address this issue. I went *** TWO DAYS *** with no water pressure. The company did eventually fix the problem and the crew they sent was very helpful. However, this was a MISERABLE experience. I still can't work the control panel to get the system to work properly and the rain sensor that they claim I was not entitled to does NOT work. Please do NOT use this company. You will waste a lot of time and money !!! read more