Favorite shop in Bloomington! Knowledgeable and friendly staff. Great loyalty program too. I always…read moretake my friends from out of town here. Oh don't forget to spin the birthday wheel!

it's a real shame that this business is willing to take a customers money and when the product is…read morefaulty and they return it full of product yet are unable to receive an exchange. Terrible customer service!

I was traveling for work and stopped in to buy a vape a month and a half ago. I haven't been back…read moresince. Last week they somehow charged my card without authorization. They have stolen from me, and the manager has yet to call or refund the money he stole from me. I have never in my life had this happen before. Their company kept my payment information, and hasn't done a thing to rectify it:

BUYER BEWARE!!! BAD BUSINESS!! I bought a 2 pack of Vuse nicotine pods. Opened them and noticed…read morethey were dark brown and black. Was refused a refund or exchange. waste of time and money and the employee seemed to be emotionless and cold. It smelled sort of fishy and moldy near the counter

very disappointed , the man working there is very rude and they barely have anything in their storeread more

Absolutely love these guys, the oldest smoke shop in town for a reason, good prices, helped me…read morethrough a couple issues in my time

One, of, if not, the best pipe brick and mortar stores in Indiana. It has a great selection of both…read morepipes and tobaccos. I am also impressed by the other gentlemanly accessories it has. I remember going to this place in college and law school, but at the mall location. This downtown location is impressive.

Above and beyond SERVICE!!!! (AGAIN!!!!)…read more Matt hit it out of the park (AGAIN!!!!!!) . I had an 10+ year-old bag from a high quality brand with some battle scars on it that I wanted fixed. They sent it in to the company and I got a brand new bag back for the mere cost of shipping!!! And it doesn't end there. I started eyeing a slightly bigger (more expensive) bag. I need and have used a big bag for when I go to Europe for three weeks and am always looking for more space! So I asked Matt if I could trade in the new bag for a larger bag. He said yes! He only charged me the difference between the trade in bag and the bag I took home!!! I got a LARGER, BRAND NEW bag, for a fraction of the cost!!! I made it clear to Matt that I was tremendously thankful and that they were awesome. Totally worth it. These guys are great!!!!

Consistently good smoke shop, but lately it smells like terrible farts. Please change your baby's…read morediaper. That's all.

Great customer service and very knowledgeable about their products. My main place to shops for all…read moremy vape needs. Always friendly and helpful!

Horrible customer service. I bought an expensive vibrator and when the cashier tested to see if it…read moreworks (because they are LIABLE to sell WORKING products and there are no returns), I didn't see or hear it vibrate but I didn't want to accuse her of that so I thought if I tried it in my car on the property and it didn't work I could go back in and exchange it still. It in fact did NOT vibrate and would NOT charge and the sales clerk wouldn't give me a refund or exchange the product. Proceeded to raise her voice, take things personally, AND CONTINUOUSLY LIE THAT IT WORKED WHEN SHE TRIED IT. The manager was incapable of handling the situation. The situation being, me wanting some kind of remediation for GETTING SOLD A PRODUCT THAT DID NOT WORK. All because a worker couldn't tell the truth and I was assuming the best.

Used to be a great place when they had the arcade now its just another worthless overpriced shop…read more You can get better quality items online at a cheaper price. Without the arcade they wont last long.

Awesome staff and buy one get one on juices! And right downtown!read more

I've been here a total of 4 times. Each time something happened and I won't be returning…read more The first time I went to Indy e cigs I called in advance to see if they had wire in the gauge I was looking for and the price on it. They had the wire and they said it would be $5 a spool on the phone. When I go to the shop it was actually $10 a spool. Okay okay that could just have been a mistake they were actually super nice and helpful that visit with everything else I needed. That's the only reason I'm giving them 2 stars because when they have to they can be helpful. The second time I went there it was pretty close to closing and I mean maybe 6 min till close. I sat outside for a moment before I went in and saw maybe 7 people enter the store. I was basically right behind them but when I got to the door it was locked and the people inside were literally laughing at me. The next time I went i went in with my girlfriend she was asking a bunch of questions and was trying to ask the guy for recommendations on juices. He proceeded to tell her he does not tell people what he likes because he is not going to return it if they don't like it. I know super helpful right. The same visit I spotted the Colorado rda on the bottom shelf. I asked if I could look at it. The thing is huge. My girlfriend was asking me what mod we would put that on. I was explaining that we could put it on our series box mod. The guy interrupted us to go on for 5 min saying that there was no box mod in production to date that would push the watts it needed to function correctly. He is right if the only boxes out there were regulated mods. I had to explain that the series was unregulated and it would for sure function like I needed it to. The best part about this person was he was making people wear masks. I feel safe about that aspect of it all. The last time I went in to Indy e cigs I just needed some juice. When I walked in there was a guy and a girl behind the counter. Neither were wearing masks. The guy puts his on to great me. He asks me what he could help me find. I say I'm here for some fruity juice. He got this blank look on his face and just looked at me for a sold 10 sec. I said it again. I'm needing some juice and he says. We have a lot. I understand my answer was vague but you asked the question. If I said I'm looking for a new mod I'm sure you guys have a lot of those also. The girl never put on a mask. I'm not going to let some dude in a jack skeleton flat bill make me feel stupid while I spend $31 for one bottle of juice. That's the real crime. I will be ordering online from now on and will be getting my cotton from another shop. Thanks.

Love this place, has lots of vapes, good glass selection, clean and a lot bigger than you'd expect!read more

Super nice staff and great customer service! Super organized…read moreand always have what I need They always have a really nice variety of disposables and vape juices

This is the 3rd time I drove from the west side of town to find the store in the mall, Vape Rush,…read moreis closed, even though I'm there during posted business hours. They have a decent selection but the customer service is lacking when they do show up. Do better please!