This place is the best! Clean, great staff, always open early and great prices, also had to get some merch! I appreciate yall. read more

Wild West Ski Shop - Shirt and glasses from shop. - Ski & Snowboard Shops Near Me - Ruidoso, New Mexico

We had the best customer service with Wild West Ski shop. Matt was so sweet going over how to lock in the boots with my 10 year old. The skis and snowboard we rented were great quality, great price! Drop off was simple and fast. We will be customers for life! read more

Been coming here for about five years and everything has been fine till now. Fast and efficient. Yet today the screw on my binding on my snowboard completely fell off (100% their fault). They say when u first rent if anything goes wrong to rent a board on the mountain and they will reimburse. So we did. They were not apologetic in the slightest even though I could have injured myself, rude and were hesitant to reimburse us at all. Also the soles of both my boots were popping off on the sides causing a hole in the actual boot fabric (not the first time I've had this problem here) by the end of the day my socks were completely soaked through and my feet were pruney. When I pointed this out the worker assured me not to worry and they will "duck tape them up for the next person" Takeaway: Rent on the mountain it's cheaper and they have newer nicer equipment. What you get here is like what you would find at a thrift store. Old, banged up, poorly fixed gear. The bad customer service is the icing on the cake. read more

So easy to work with. We brought our youth group and they were so accommodating and great to us. We had preordered but had last minute changes, they did not hesitate to shift things for us. The entire process was very organized and smooth. Highly recommend! Staff was top notch! (The Rock Church) read more

If I could give this company zero stars I would. Owner or manager, whoever I was talking to was very rude. Complete trash company.

I called this business more than a week ahead of time to inquire as to whether I could rent just snow pants and jackets, even if I was not renting skis or snowboards. The individual that I spoke with ASSURED me that they would rent these items to me, however when I showed up on a Saturday morning - after waiting in line for over 30 minutes - I was told by the exact same individual that I had spoken to before that they were especially busy that day and would not rent the pants/jacket to me absent a full equipment rental. THIS IS DESPITE HIS REPRESENTATIONS TO THE CONTRARY NO MORE THAN A WEEK PRIOR. Due to this clear misrepresentation, we were turned away and were unable to rent pants/jackets. Luckily we went down the road and rented from Ski Ruidoso Ski Shop where the customer service was fantastic. TLDR; RENT FROM SKI RUIDOSO SKI SHOP, NOT WILD WEST read more

This rental ski shop was recommended by a local. Good customer service during checkout and good prices. However, one of our snowboards broke during the day and when we returned the gear, the staff questioned our motives and integrity and claimed the equipment was working fine when it clearly wasn't. Not the best customer service when we returned our rentals and will not be going back due to poor quality of gear and rude teenager behind the counter. Probably easier to rent at the mountain than in town. read more

We went to this place as first time Skiers. We reserved online and when we got there they were very helpful and courtious even though they were very busy. They had everything ready based on the information we gave them and worked to fit the items thay we guessed wrong on about sizes and helped explain how to everything worked. read more

Ron and his staff are beyond great. Got my husband and toddler set for a day of skiing. Great vibes, great attitudes.

The guys are super nice and friendly. They will not hesitate to make sure your gear is fitting you well. Great prices. When we come back again, we are definitely using these guys again! read more

Friendly, helpful staff eager to assist. Highly recommend using the online reservation option to secure rentals.

Great bunch of guys and gals working at Wild West! Everyone has a great sense of humor and very focused on taking care of the customer. When you walk in it seems like a lot of people, but you quickly realize this is a well oiled machine! We very much enjoyed our experience and got high quality equipment at a great price. Definitely order online in advance, very easy to do, you will get an email confirmation right away. Jordan and Suede took great care of us, thank you! read more

This place can get very packed! I would recommend to do the rentals online which is a bit cheaper and you can get through the line a bit quicker.. Overall the service was great even though there was tons of people. They take their time to explain how things work if it's your first time using the equipment. The only downside of this place is their lack of parking spots. read more

This was first trip to Ruidoso and my first attempt at skiing. The Wild West Ski Shop was great. I rented the skis, poles, ski boots, ski pants and a helmet for under $30 for the day. They were really helpful explaining how to use the equipment. Good place and good location. read more

Called these guys on recommendation. Very helpfull over the phone, even answered questions about other activities. Never been treated so nice spending so little money. Will use again when back. Great shop and great gear! Thanks read more

Not impressed. They were very rude and the equipment for two people in our group kept messing up. Business is slow because snow isn't great so you would think they would be happy to have a big group of customers. We have been skiing in Ruidoso for over 30 years and this was one of our worse experiences in renting. We will never use them again. read more