We had such a lovely experience from the get go. Eva was delightfully welcoming and…read moreenthusiastically charming. Our bikes felt like new and performed perfectly. We saw stunning panoramas from the trail and during our picnic lunch. We brought our panier along so we could bring lunch and extra clothing (call this a pro tip if you wish). PS not all bikes have a rack so you might want to reserve ahead if bringing your own panier, otherwise bring a backpack. Eva provided the best customer service and was the friendliest person we have met in Canada ever. Thanks.

The staffs are super nice and professional. Price is very reasonable. Certainly will come back if…read morewe have next vacation in Banff.

Had exactly what I wanted, huge selection and super friendly. Reasonable priced to top off the…read moretrifecta

As a bargain fiend, I usually purchase most outdoor gear online, but I was recently in search of…read moresome hiking shoes, and decided to hit up this shop on Banff Avenue. It can be quite mobbed, but I was still impressed with the personalized service from the staff member who patiently brought out different sizes and varieties of shoes. The people who work here seem to own a lot of the gear that they sell, so I felt like I was getting helpful insider knowledge about the products I was looking at (i.e. this style of Salomon shoe tends to run large, etc). In general the staff are really well informed and friendly, and I never felt pressured into making a purchase. Prices aren't bargain basement, but they do run some decent sales. I also regularly consult several independent gear review sites, and this store seemed to stock many of the top ranking styles and brands. Atmosphere is actually a chain, with an online shop as well, so apparently you can even make purchases on their website and return them to the store. I ended up with some killer shoes, and would happily shop here again.

Great service and excellent prices! Fun to shop there, especially coming from the US.read more

I came here because the park service said it was cheapest place in town to buy bear spray. You can…read moreget a canister for $45.

In my years of coming to Canmore Nordic Center I have frequented this store numerous times. Until…read moretoday the service & selection has been fine, mediocre ... nothing worth remembering. I'm brand new in the market for a high end Cross Country Mountain Bike for racing (I decided last night). I expect to pay $4,000 - $6,000 for a high quality used bike. However, I really don't know much about nice bikes. I ride lots on my 9 year old Santa Cruz Tall Boy. It's outdated, and I'm outdated. It's the end of September ... I saw a saw a sign out frount - "Rental Fleet on Sale". (I thought this is the kind of shop that would have high end rentals.) With out getting into details - rude service. I can't help but think ... as I arrived at the store, looking quite uncool & probably quite old ... there was an instant judgement on the part of the sales person. Yeah ... I suspect I'm not in the perfect 25-45 year old demographic. I suspect you will have better service here if you look really good, fit & youthful. (Probably the sales folks are high end athletes with not so much interest in 'try Hard's'.?) I'll do my best not to visit here again. There are many great shops in downtown Canmore.

We look cross country lessons through Trail Sports at the Nordic Center and this spot could not…read morehave a better location. It's basically on the Nordic Center property. Trail Sports is a convenient choice for cross country ski, snow shoes, and fat bike rentals in the winter and mountain biking in the summer. Service is super friendly and while it might appear a little chaotic at times...they know what they're doing and they'll take good care of you. We found the pricing to be ok. $20.00 for two hours and $25.00 for the day. It's basically one stop shop! Lessons and rentals all in one. They have a nice retail section as well. Support local!

Tons of great gear here. And by gear I mean apparel…read more And bear spray. They have bear spray. I guess that's a big deal in Banff and all the stores that sell it, advertise it hardcore. So yea. Clothes and bear spray. And they do have a good selection of colder weather clothing. Lots of hoodies, and jackets. Vests and beanies. The staff were perfectly helpful and distant when I wanted them to be. The store was clean and well kept, and also well lit. The items here were not nearly as plentiful as I had expected and while everyone in town carries North Face, I was surprised that some of the stores nearby actually had stuff these guys didn't. I'm sure that's by design and I like it. But yea, this store is legit and I liked it.

Found some really good clearance deals, like 50% off. Size selection limited though since they're…read moreclearance deals.

Legit telemark store. The only downside to telemark skiing is the challenge of finding a store to…read morecheck out gear. Vertical Addiction is a solid spot.

Great store and selection of climbing gear but the staff felt a bit condescending when asking…read morequestions about some of the different shoes they have in stock. Overall I would recommend the store if your looking for gear in the Canmore area but just be aware that some of your questions might be dismissed.

Our first full day in Banff we were planning on taking a little hike up to the gondolas…read more My roommate is looking at the map at the trailhead and I walk a little ahead on the trail to get a head start because I'm slow. All of a sudden I see these two little dogs racing down the trail and they look so funny running so fast. Then over the hill I see they're actually attached to a dog sled and there's a woman on back riding or whatever you call it when you're at the helm of a dogsled. It was super cute and I couldn't help but smile and laugh at these two relatively small dogs pulling her. The woman was waving so I smiled and waved back until she got closer and it became clear that she wasn't waving hello but waving for help... because there was *allegedly* a f*cking bear chasing after her (dogs). I never saw the bear and later we questioned whether she'd exaggerated it but it was still enough to scare the shit out of me and later when we were hiking we saw the roped off bear area in the forest but some had been destroyed and it was in that same area so I took her word for it and spent the rest of the night googling every fatal bear attack that's ever been recorded. Woof. So before going on a hike the next day (Easter Sunday), I got up early and got my ass down to this shop located inside the Fairmont Hotel. They sold me bear spray ($44) and a bear bell and I left feeling slightly safer than I would have without. I thought it was impressive that I didn't even need to leave my hotel to get those items and also took note of all the other really nice sporting goods stuff they had on hand like swimsuit, gloves, hats, parkas, etc. It wasn't cheap but considering its basically a convenience store for specialty goods AND it was open on a holiday, I think it's all pretty fair.

Went here a couple of times while staying at the Fairmont. The employees know nothing about the…read morearea and were generally unhelpful. Was asking for directions to walk to Tunnel Mountain, and they gave me completely wrong information. When renting ski boots another employee seemed generally unhappy that I was there. Another time while asking for information about local hiking trails the employee didn't even make eye contact because he was busy playing a game on his phone. Banff is amazing. The Fairmont is amazing. But almost all the employees I encountered at Chateau mountain sports were rude and unhelpful.

The top sheet of my snowboard was chipped and peeling off. It was recommended that we come here to…read moreget it fixed. After 24 hours, I picked it up and I was able to use it for the next day. At the end of our trip, we brought our boards to get waxed. It was done timely and at a reasonable price. Overall, wonderful service and helpful staff.

Bear Street Outfitters is awesome. Marshall helped me navigate the enormous selection of downhill…read moreskis. Every day I rented demo skis, he listened to my feedback and recommended a better ski for the next day. A wonderful selection for anyone, top line brands and master advice. I can't recommend Bear Street Outfitters enough. It's fantastic. The best advice I can give: if you are in the market for new skis, demo here and buy.

Absolute nasty business, and I wish I could give them -100 star…read more Their name is sports experts but they are actually the expert for rip you off. We rented a few ski sets and when we return it, they claim the ski is cracked and charged me $350 for it. The "crack" is almost invisible, and more importantly, it could totally be a normal wear and tear. The "expert" Keiran admitted we are "unlucky" that the ski broke on our hands, totally despite the fact that the ski could reach its lifetime. If they rented out the ski out 20 times and it broke at the 20th customer, the unlucky 20th customer must replace the whole set? What a business! And despite they claim they are the "expert", they messed up my daughter's snowboard, and give her (10 year old) a snowboard for 5 year old, according to the snowboard instructor at sunshine village ski site, however they gave me refund at last. I bet that's the reason that they claim the ski is broken and charge me for that. The refund is like 20 somthing and the charge of the ski is $350, and tax on top. Generally, nasty place, if you don't mind to be ripped off, please continue to shop there.

DO NOT RENT FROM HERE!!!!!! My father and I rented two sets…read moreof skis and were told by a sales associate "Make sure to get the insurance, because there are a lot of rocks out there." We bought the insurance, as recommended. Sure enough there were rocks and the cheap skis cracked. When we returned them we were informed that the actual ski was not insured and were forced to pay for both pairs. Why have any insurance if not to cover the skis?? Simple con. The manager came out yelling "You should have skied where you were supposed to." "My sales people told you about what the insurance 'covers'." (Which they didn't). We hadn't gone under a single rope or out of bounds part of the mountain. I do not appreciate being called a liar or swindled. They give you cheap skis hoping you break them so you are forced to pay for them. Greasy. Also, do not buy your goggles here either, I bought a pair and got to the car realizing they were heavily scratched, they would not take them back. Been skiing 29 years and this takes the cake.