My experience with Distiller Warehouse in Edmonton is unfortunately poor. I spoke with Sharon Dyke…read moreand ordered parts for my older water distiller. She sounded scammy (if there is such a word). When I gave her my credit card number she repeated over and over again that they would destroy my credit card information after the items were shipped. My order came in the mail the next day. I was impressed until I discovered they had short shipped me. The most expensive part I had ordered was missing from my shipment. I phoned and left a message and also emailed. I didn't hear anything back so I called the store. She apologized for missing the item, said she had emailed me an hour previously (which I did not receive until some time later) (she did have my phone number and could have called). The date on the invoice is June 25/25. It is now July 6/25 and I still don't have my missing part. Distiller Warehouse may have been really good in the past, but not any more. Avoid this business!

The customer service at Distiller Warehouse is tops. I have purchased my distilled water from here…read morefor many years, plus the occasional supplies picked up for my out of town sisters' Machine.

We drove all the way from Calgary to get a specialized part for our pump. They were knowledgeable,…read morewelcoming and efficient as well as going above and beyond to provide excellent service. This will be on our list of businesses with integrity.

From the owner: Providing water and sewage solutions since 1983.read more

Very friendly drivers... Well run &!good business... they've been in business for years. I've been…read moreusing them for my home

Was told I could get the deposit back max 4 bottles without an account no problem. Got there and…read morethey basically accuse me of stealing the 4 bottles and trying to cash in, demanding me tell them where I got the bottles. Left the bottles on their steps and drove away because what the helll else am I gonna do with them. Horrible experience.

Our sump pump destroyed itself spectacularly for no discernable reason. Bits of it were in the sump…read morewater and water had encroached into the carpet of one room. While my husband used the wet vac to haul out gallons of sump water and pour them into the toilet, I navigated the AI reception and got a call back from a real person who said a plumber would be there in half an hour. Francisco arrived on schedule and used a pump to drain many gallons out of the sump well, and let us know it hadn't been a backup but a failure of unknown cause. He replaced the sump punp and added an alarm, which we should have done before but forgot to after the last service. He was pleasant and reassuring and cleaned up after himself meticulously. We got to work cleaning up the water encroachment. The bill was about what we expected for an emergency service with an install included and I think the alarm was added without charge. These things happen and no one likes them, but this went about as smoothly as any emergency home relair we've encountered this far in twenty five years at this location.

Our tenants complained of slow drains and dishwasher. They…read morecalled Mr. Rooter. This company would not work on the house without the owners approval. We received several calls to approve and finally a technician was sent. This worker was not a journeyman plumber. They are "drainage experts". He called with a quote of $2000 on top of the $200 service call. We asked for him to only clean 3 P-traps and remove the standing water in the dishwasher. We told him to leave after that. He did provide pictures via text. We managed to tell the tenants how to flush the drains. Everything is working now. The quote was inflated and unnecessary.

I purchased a Santevia water filter tank listed as "on sale." It was only after I paid that the…read moreinvoice noted the item was "cracked" and "damaged". This is a major safety risk for a water filtration system, yet my original receipt made no mention of this damage. When I immediately contacted the owner, Wanda, to cancel, she refused. She claimed the order had "already shipped" and could not be stopped. She tried to justify selling broken safety equipment by claiming the damage was disclosed, but that text was buried far down the page, well below the "Add to Cart" button where it was intentionally difficult to see. Wanda eventually agreed to refund the item but refused to refund the shipping cost ($28.35), claiming it was too late because the item had shipped. This was a lie. The tracking number confirmed the package never left their facility; the status remained "Label Created" for a week. Most egregiously, Wanda admitted in a later email that she did void the label and received a full refund from Canada Post. She explicitly stated she was retaining my shipping funds to cover "the time it took" to process the order. She essentially admitted to pocketing money for a service (Freight) she never rendered and for which she was fully reimbursed. To make matters worse, they have already re-listed the cracked, unsafe tank on their website, likely hoping the next buyer won't notice. Do not trust this business.

Polar Bear Health and Water, wow what a great place with amazing staff. I was looking at a juicer…read moreand i had seen all those TV Juicers without getting any answers. When i got their they were so outgoing and happy to see me, they asked if i needed help and boy did i. After finding out the good and the bad about Juicers i made my choice and bought my first Juicer. What a helpful and knowledgeable place and they have been their for over 70 years. I found that they could have shut down during Covid but they stayed open to help and support the community. Right on, this is a business i love to support.

Worst ever. Will lead you on a not provide help or a service call. 20 calls and they lead you on…read morewith missed appointments and endless excuses. Most unprofessional company ever. I will continue with a better business bureau complaint and reviews on social media so I others do not suffer the same fate as myself. Their names are George , Steven, and Elaine. Zero service and the run around guaranteed as you will see from multiple other bad reviews

I have had my Spring Time Water Purification System for many years and now it's paid off and the…read morewarranty has expired. Last year I was told that I would have to have the system recalibrated and because I don't live in Edmonton I would have to send it in which cost me over $300. Over the last few years I have been having trouble with this system. I clean it on a regular basis, replace plugs and I'm still having problems. Last month has been a struggle. I have left numerous messages and have had one person call to tell me his son would contact me but now it has been over a month. I have had to purchase case after case of water at my expense and had to contact a contractor, at my expense to fix the problem. I was told not to look at a different purification system that his son would contact me but this still hasn't happened. COVID is no excuse and customer service is horrible.