Connie Phillips Insurance provided my late husband with excellent insurance coverage for not only…read morehis work vehicles but pleasure vehicles. They also served as financial advisors. When he passed in 2017 Stacy Rebb helped me untangle Jim's insurance policies, IRAs and Annuities. Considering, I had never dealt with this before and at a very upsetting time, Stacy answered my questions, gave me support and guidance. Her kindness was touching. Connie also was there for me. We had moved away so I used other insurance companies. But as soon I decided to move back to the Frederick area, I called them up. Stacy provided informational on several Homeowners insurance policies so I could make an informed decision and receive the best price. In one day I had insurance for my new home. Efficient, personable, professional and caring that is how I woukd describe this company.

We have had nothing but a great experience with Connie Phillips Insurance and her rep Stacy. She is…read morealways quick to respond and is willing to work to find better deals. We have our home and autos insured with them. Would recommend!

I had an excellent experience working with Proper Insurance (Jeff Heggem. They took the time to…read morethoroughly educate me on the significant differences between true short-term rental insurance and a standard homeowners policy. I had no idea how many potential coverage gaps exist when using a traditional policy for a short-term rental. What really stood out was their expertise in this specialty area. They clearly understand the risks unique to short-term rental properties and explained everything in a way that was easy to understand -- without pressure or sales tactics. The cost was comparable to what I was paying before (slightly higher), but the coverage is far more comprehensive and specifically designed for short-term rentals. For the added protection and peace of mind, it was absolutely worth it. If you own a short-term rental, I highly recommend talking with Proper Insurance before assuming your standard homeowners policy is enough.

Extremely frustrating and unreliable experience. I worked with Ian Smith to set up a policy and was…read moretold coverage would be bound on 7/24. Based on that assurance, I canceled my existing policy with another company -- effective that same date -- to avoid paying for two policies at once. It turned out the coverage was never actually processed, leaving me with a coverage gap. Since then I've had to chase Ian repeatedly by email just to get a status update, and calling customer service was no help -- I could never reach him. As of 7/24, the effective date I was given, the policy still isn't processed and I have no confirmation and no response. When someone tells you your insurance will be bound on a specific date, you make real decisions based on that -- I canceled real coverage on that word. Following through on those commitments, and being reachable when something goes wrong, is the bare minimum for an insurance provider. I can't recommend working with Ian Smith based on this experience.

Brooks Yetter was awesome, very easy to work with and went above and beyond to get me a homeowner's…read morepolicy on a Friday where we needed the policy same day. I would absolutely recommend him to anyone looking for insurance! Thank you Brooks!

My agent, Kathy Brandon, of Insurance Brokers of Maryland is possibly the best agent I have worked…read morewith in decades. She is extremely knowledgeable, diligent and hardworking; a true professional. This has resulted in better coverage at significantly lower premium costs than those companies that commonly advertise on television. Kathy has helped me with both my home and auto insurance. The companies she compared always had the highest ratings. This matters, if you have a claim, as I did. Gale force winds during a Nor'easter ripped my house apart and I had to file a claim. Kathy Brandon was there throughout the process to restore my property. Each year when I renew, Kathy stands ready to review and re-price my policies to insure I am adequately covered while not over paying. Just as importantly, Kathy's exemplary service permits me to customize the transaction so that it is convenient and efficient for me to perform the annual task of renewing my insurance. If you have been dealing with uneducated customer service representatives over the phone, your annual nightmare of insurance renewal is over. No more misinformation etc. Just call Kathy Brandon of Insurance Brokers of Maryland and she will spend the time and effort to take care of all your insurance needs with no headaches or worries.

As a new client of Kathy Schultze's Stafe Farm Insurance Office, who is in the process of selling…read moretwo properties in two different states and purchasing a new build home in the second state, I am quite pleased and impressed with her office. I j have had the opportunity to work with two members of her team, Sharon Hook and Kiersten during this transitory process. They are readily available, professional, knowledgeable, personable and user friendly, especially for this tech dinosaur. These State Farm employees have been the best in the profession over 41 years of home ownership. I feel in capable and trustworthy hands with Kathy's office and staff! Kathy, I commend you and your staff very highly ! Thank you. Paul "Chick" Chakrian

"I am deeply disappointed to write this after nearly 25 years of loyalty to State Farm. This recent…read moreexperience has been completely unacceptable and has tarnished over two decades of trust. I found the services to be overpriced and the support severely lacking when it mattered most. I strongly caution others to stay away and look for an agency that truly values long-term customers." Steven Harris

I always reach out to Frank and his team when needing new insurance products. I have at times…read moreneeded information on a tight timeline, and I have always been accommodated. I know they have many customers with needs much more profitable than mine, but I am always made to feel important and that my needs are a priority. If you want a responsive and personalized experience, I highly recommend Lebherz Insurance as your go to provider.

I recently purchased renter's insurance through Lebherz Insurance Agency in conjunction with Erie…read moreInsurance and it was a wonderful experience. Everyone at the office was helpful and courteous. Frank made me feel comfortable in my decision and took the time to explain the coverage and what fit best for my needs! He was very knowledgeable and patient with my questions. Lebherz Insurance brings back the one-on-one personal feel that is missing from large companies today. Best of all - no phone trees to go through! I will be working with them in the future for all my insurance needs. I highly recommend them! Check them out today and get a quote and see if they would work for you and your family.

Sally Arnold has been selling insurance from this small, homey office for years, and always puts…read moreher clients first. Sally is honest and humble, making it a priority to know all of her clients and looking out for them however she can. Sally Arnold & Associates are also known members of the Frederick County Community, supportive of programs like 4H and FFA, and the Arnold family is heavily involved in organizing parts of the Great Frederick Fair. Stop by her office on north Market Street or give her a call - it won't take long for you to feel like you're part of the family. Thanks Sally!

From the owner: Click Business Name for More Information.read more

Avoid Messina Insurance (Frederick, MD) due to subpar auto insurance policy purchases, as evidenced…read moreby my personal experience with a fraudulent policy. Everything in the beginning was good and easy to purchase an auto policy. Months later to find out by my lein holder who was withdrawing extra out my account because somehow Messina left the lien holder off my policy for over six months and my lender had to purchase the insurance on the back which took out an extra $300 out of my account a month because Messina didn't put their name on my binder took me four months to get a response and I didn't get that until I threatened to contact the Maryland insurance administration and then they got nasty and smart about the situation. You should see my emails that I receive. Excuse me no emails text messages because they don't like to respond via the phone and they are right there. Purchase a new policy and you'll get quick response by phone afterwards good luck talking to a human. They want to respond in text messages and then when I said I'm gonna file a complaint with the Insurance administration and put a review on their website they came back stating don't do the threats that's not a threat. It's a freedom of speech and I don't think I'm the only one who may have had problems with them be careful and be aware and know that you won't have an opportunity to speak with anyone directly after you purchase a policy

The worse experience in dealing with auto insurance policy. This business lacks communication and…read morefinding any resolution, but instead gives you the run around. I would not recommend this business based from my experience.

My wife and I relocated to this area four years and rushed to get homeowners insurance due to the…read morerapidness of our move. We went with our home builder's recommendation, given that our previous insurance company in this area was at a high cost. After meeting with Insurance First, we became educated on just how bad the builder's recommendation was. Once we moved all of our insurance over, we feel much better given the coverage and understand the documentation. The agent also took the time to explain what an umbrella policy is, how affordable it is and the peace of mind that comes with it. We now actually have more coverage (and an umbrella policy to boot) and it cost less than the other companies we used for home, car and personal articles policies combined. We are very happy customers.

I've been a loyal customer for decades, I had both car and home insurances. After my agent…read moreretired, who contacted annual for coverage updates, I never heard from a new agent until I closed on my new home. Turns out Steven Puziss was our new representative. He was rude and unprofessional on original meet. Kelly Babashan, manager, was also so disrespectful. Months later, administrative assistance Linda Pflug started sending me false home and auto claims in both email and text. After 30 years, you have lost my business (which turns out that I was overpaying for auto). I'm appalled at the lack of professionalism and disrespect to a long-time customer.

Chris Lucas started as our agent and Connie Snook took over our only claim we ever made with State…read moreFarm after several years of being loyal customers. The $200 towards a new roof they gave us is more than disappointing, just slap me in the face why don't you. The roof was 22.5 years old and had prior patch work done. A severe thunderstorm came thru. We ended up with rain water leaking into our house which caused internal damage, even two of the boards that needed replaced under the shingles cost more than $200. After three different companies looked at our roof they all said it needed replacement. Thanks State Farm but no thanks. Don't waste your time or money dealing with them.

Quite a few wrongs in a row, but they did try to make it right in the end. It was one hour to late.read more