Stefhani Fernandez at the Deer Park Tx location is just a doll, she helped me with my insurance and was quick, very professional, and just really good at her job. Thanks!! read more

Excellent customer service with knowledgeable agents, very smooth transaction. Would recommend to anyone!

Aaron was very informative and helped me with a new vehicle and moving an older vehicle over to SF saving me money.

This company told me I was a VIP and that I could reach out whenever I needed anything. When I made claims and had major issues they ghosted me, belittled me and degraded me. My husband and I are both vets and will be moving to USAA. Please don't make the same mistakes I did. read more

Will Norfolk - State Farm Insurance Agent - Home & Rental Insurance Near Me - Deer Park, Texas

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Response to Will: I appreciate your reply, but I find it disappointing that instead of addressing my concerns, your response feels more defensive than helpful. My intention with the review wasn't to undermine the years of positive experiences I've had with your agency but to highlight a genuinely upsetting interaction that needs attention. During my call with Vonda, I was repeatedly interrupted, spoken to rudely, and left with more confusion than clarity. When you reached out to me, rather than offering support or solutions, it felt like your primary focus was on defending Vonda and expressing surprise at my feedback. You mentioned that the current amount due is not my monthly bill but rather the total amount owed. However, this was not made clear to me, nor was it aligned with the discussions I had been having with Stephanie for months. The sudden mention that Stephanie agreed with Vonda--without any prior communication to me about these new charges--added to my confusion and frustration. My goal is not to tarnish your business but to receive the same level of respect, transparency, and professionalism that I've previously experienced with Stephanie. I hope that moving forward, my concerns will be addressed with genuine care and a willingness to resolve the issue rather than dismissing them as an overreaction. Original review: I've always had a great experience with State Farm, particularly when working with Stephanie. She's consistently helpful, professional, and ensures that we're on the same page regarding my insurance policy. However, my recent interaction with Vonda was extremely disappointing. When I called to discuss my monthly bill, I was told the amount was significantly higher than expected. I tried to explain my understanding of my account--that I hadn't had insurance coverage for a couple of months aside from my travel trailer--but Vonda wouldn't let me finish speaking. She constantly interrupted, showed no interest in addressing my concerns, and was outright rude. Vonda insisted that she wouldn't argue with me, despite being the only one arguing. She was power-hungry in the situation, more interested in asserting her authority than helping me resolve the issue. She said she would send me an email breakdown of the charges, which I've yet to receive. To make matters worse, Will reached out to me--not to address my concerns--but to express his surprise at my accusations toward Vonda. While he seemed somewhat concerned, it felt more like he was just surprised that I was actually speaking up about Vonda's behavior. He emphasized that Vonda is the office manager and has been handling State Farm's complex billing for 43 years--yet showed no real urgency or care in resolving the issue. Will mentioned that he gave Stephanie a call, as she was off, and that she agreed with Vonda and the bill. This was baffling, considering Stephanie and I had been discussing this situation for months, and at no point had I been made aware of these new charges. Will said Stephanie would call me next week to go over my bill, but that doesn't help the current frustration and confusion. This experience was a stark contrast to the excellent service I've received in the past. I hope this feedback leads to improved service and clearer communication, as I value the support I've previously had from State Farm. read more

As the prices of insurance started to fluctuate, I started to review my auto, renters, and life insurance. While price is very important, I also want someone responsive and attentive to my needs. I decided to give Will Norfolk a try with my life insurance first. While Allstate was charging me $16 for a $50,000 10-year term policy, State Farm was able to quote me a quarter million dollar policy on a 30-year term for $25. Once my paperwork was completed, my price dropped even lower to $20/m! My entire policy issued a DAY after quoting. That's practically unheard of! They have my vote of confidence read more

The staff here are incredibly friendly, and always helpful. I really appreciate their service.

I have had nothing but a great customer service experience with Will! As a younger customer, I feel like he has made everything that much easier for me! read more

Will and his team went above and beyond to make sure that my needs were met. Their professionalism made the entire process streamlined and pleasant! read more

The entire team was very professional and helped me take care of all my insurance needs. Highly recommend!

Super kind and professional! Would recommend Will Norfolk when shopping for insurance needs.