We stayed at the hotel as part of a Collette tour on May…read more6th - 8th. We found the hotel to be clean and very comfortable. The breakfast buffet was better than average (thank you waffle machine). We had dinner there one night and it too was excellent. The room was way above average. Great shower, really comfortable bed and plenty of room. But the best part of our stay were the hotel employees. Everyone of them was friendly and professional. That said, a special call out to the guest experience manage, Jedrzej. We had a number of requests and he handled everyone one of them. A nicer manager you will never find. Overall, a wonderful stay!!!

We stayed here with a tour group and we could not have been more pleased with the location,…read moreaccommodations, and most especially, the staff. We arrived a day early from our group so we had to make our way to the hotel from the airport on our own. We researched ahead of time and saw that there was a train that went to the stop right near the hotel. It was very easy and cheap (20 PLN or $6USD). The train was fast, smooth, and quiet. We had only a short walk across the street to the hotel. Upon arrival, the lady at the front desk was very welcoming. They already had our key card ready so it took no time to check in. They also offered some chocolate and a Krakow Obwarzanek (like a bagel but a bit harder). We stayed in room 327 which overlooks the entrance to the Galleria mall across the street. Oddly, you cannot hear street noise aside from the occasional tram but it's really very quiet. My only issue with the room is that the one wall that connects the bathroom and bedroom is frosted glass. So when one person is using the bathroom, the light shines into the bedroom and disturbs the other person if they are sleeping. The hotel is within a short walking distance to the Old Town, where pretty much everything you want to see/visit is located. Breakfast was included in our room rate and they serve a huge buffet of hot and cold items including a juicer and raw fruit to create your own masterpiece. I can't recommend this hotel enough - the rooms are clean with plenty of storage, the location is perfect, and the staff have been so pleasant and accommodating.

I'd completely forgotten to review my time at the Wyspianski during my stay in Krakow! That's no…read moreindication of it being worth forgetting though, life just got in the way! The Wyspianski is a large hotel, just a short walk from the Krakow main square and Jewish quarter. - So you're pretty much sorted for seeing the vital local touristy things if you stay here! The interior of the hotel is very plain and simple. It's all very white and clean and feels very much like a traditional hotel. But hey, when's that ever a bad thing? (It might have felt just a little generic for us because we'd been staying in a traditional Polish villa in the Zakopane mountains just a few days previously and nothing could really compete!) Our triple room was spotless, comfy and made for a pleasant stay. There's a quirky little bar on the first floor and whilst being small and quiet, we did enjoy many a shot of wisniowka there! (Oh how I miss that beautiful cherry vodka!) Staff are friendly, helpful and speak English if you haven't quite mustered the courage to give the Polish language a go! We didn't have any trouble during our stay other than our room card not working at breakfast but that was promptly fixed. All things considered, you're staying in central Krakow! Such great value!

If I can give -100 rating I will!!…read more This place is so bad! We came to the hotel me and a group of people that they don't have ice for food, they don't have air conditioning. They have disrespectful people! Everyone here. Is so negative that I can't stand this hotel. I don't recommend to no one!

We booked this hotel ahead of time. We stayed for seven days and felt it was good value for money…read more The cleanliness is satisfactory overall. Staff attentiveness is highly satisfactory though the young man with whom we checked out with seemed to have had some delays in doing so. It is possible that the young just needs a bit more training? This is one of the two reasons I couldn't give them 5 stars. The other reason is that one of the pillows they provided was stained. I tried to tell the young man and thought I got an "I'm sorry about that," I didn't feel like he understood how that could be gross to a guest. I really liked the layout of the room especially the bathroom and shower. It was quieter than expected considering how close it is to the airport. Its proximity to the train station which takes you to the old town is also convenient. Breakfast selection is wide though we wish they offered oats on top of cereal. The layout of the breakfast area could be better. They also have a water dispenser on every floor which was a nice touch. You could choose between still, sparkling or ambient. They provide a bottle that you could refill with. Overall, I recommend this location.

This hotel is excellent! I spent several nights here. It is right across from the airport which is…read morevery convenient. The rooms are very comfortable. There's an office space where you can print. The restaurant has great food and drinks. The service in the hotel and restaurant was outstanding. I will stay here again when traveling into or out of the Krakow airport.

When staying in Krakow, this hotel has it all. Great location, superb service, spacious rooms,…read morerooftop bar, club lounge, and a large breakfast menu (with a large bar as well). Being steps away from the Wawel Royal Castle, views of the castle from the rooftop bar is a big plus. Speaking of views, my hotel room view of the Vistula River was amazing. A box of Polish chocolates was a nice touch and I opted to choose the bottle of vodka as the welcome gift which I realized was overkill. I had access to the club lounge and the bar there is nicely stocked. The dinner menu at this lounge is also, so delicious. There are a variety of sandwiches, cured meats, cheeses, soups, main dishes and desserts that rivals restaurants around the area. Back on the location, if the Vistula River and Castle views aren't enough, the 5 - 10 minute walk to Old Town Krakow and maybe 15-20 min walk to the Jewish Quarter is so convenient.

The Sheraton Grand deserves more than 5 stars. It's not just about the fabulous location with views…read moreof Wawel Castle and the Vistula River. It's the fabulous service, breakfast, and club access that makes it the best option in Kraków. We stayed in a corner deluxe suite right across from the Sheraton Club on the first floor. It was so convenient for us. We're early risers, and it's so nice to be able to just walk across the hall for coffee, tea, juice, and fruit. We also visited that lounge in the evening on a daily basis. The hot snacks served there are more like a meal. We had some delicious polish soups, pork meatballs, grilled chicken, and pasta dishes. The apple pie there is absolutely delicious. There were different desserts each day, and the staff were great in keeping the serving area clean and with their knowledge of wines. It was a great way to end the day. The breakfast bar and kitchen service were great. They cook your eggs to order and make omelets. There was always some kind of Mediterranean or Asian side dish available as well as traditional Polish sausage, breads, and pastries. The crisp vegetable samosas or crispy wonton bites were my favorite sides along with the grilled mushrooms and crispy hash browns. The buffet had just about everything. The fruit was fresh. More so than any buffet I've ever been to. I wish I had taken a picture of the watermelon. Our room was the perfect size for the two of us. It was very comfortable and clean. I was very happy with the water pressure in the shower, as well as the storage space. The air conditioning also worked well. No issues with accommodations whatsoever. The service was fantastic! My husband remembered how well they treated him when visiting back in 2002. That's why he recommended we stay here. He was so right. I wish I could name everyone on the staff. The ones we remember the most are Alicia and Peter. They were always so helpful and nice, but everyone was great. We wouldn't hesitate in booking this hotel again if we ever make it back to Kraków. It was such a great experience from beginning to end.

Recently, I've been trying out different IHG Indigo hotels around the world in my travels because…read morethey're always so unique and usually a good value; this one is no exception! There are now two Indigo hotels in Krakow; this is the Indigo hotel in the old town. The other Indigo property opened recently by the castle. The check-in was amazing and Gabriel downstairs at reception was so nice and efficient and so helpful. He really made my stay so much easier especially when I extended a couple extra days. Patrick at reception was super and took care to fix my reservations when I extended the second time. And Karolina at the front desk was also great and super fast at check out. There's a really nice bar and casual restaurant in the lobby and they also have a Michelin recommended restaurant (it doesn't have a star, but it's recommended by them) in the hotel. They have a really pretty classic elevator that takes you up to your room. The rooms are bright and cheerful with traditional Polish patterns and colors as accents, plus a chandelier. The bathroom is small, but really well done and mine had beautiful colored tiles and a walk-in rain shower. What I really liked in the rooms is that they have a Nespresso machine and they refill the capsules daily. The beds are super comfortable. The location is fantastic and there's a wonderful traditional market next-door where you can get breakfast (try Fiu Fiu restaurant inside!) if you decide not to have it in the hotel. The market has lots of different food stands. That was one of the best parts of staying here. There are also 2 little traditional mini markets with soft drinks and things like that, about a block away. It's a really central location and it's quiet but right in the middle of everything. I highly recommend this boutique hotel, especially if you have IHG points!

Wow and wow! This is part of the IHG chain but the hotel was new to us. We were not disappointed…read more The location is perfect. It is 2 minutes to Cloth Hall etc. and makes all of Old Town walkable. Within 10 minutes are at least 100 restaurants, cafes, shops etc. The digress. The hotel is very Boutique and has many of the original fixtures from the 1800s. But the amenities are all modern: heated tile floors, automatic black-out blinds, English TV and a wonderful staff. There is a cute little bar and dinner is a must. Skip the breakfast. I was in 211 and my brother had 110. The rooms are small but cozy and in 5 nights I heard not a peep. The price was about 100US room/night. They do offer car service to the airport for 100pln ($30us) but we burred st 3am with no delay at 30pln. Great neighborhood. I will return for sure!

Probably will return for the location…read more The hotel straddles Krakowska (trams and shops) and Bożego Ciała, where Corpus Christi Basilica stands. Beyond the trams and low-rise building (residential?) is St. Stanislaus Church, which is 5 minutes on foot. It's convenient with shops, restaurants (such as Tbilisuri & Broo) and the Jewish quarter Kazimierz.  This is a decent 3.5/5 hotel (worn-out headboard) on the edge of the Old Town - 20 minutes walk to the Main Market Square or Rynek Główny. The tour manager said they used to stay in a hotel on Rynek Główny, but it had no air conditioning, which is a must for Americans. Interestingly, the tour company has this description on the a/c at this hotel: "Air Conditioning may be operated on a seasonal basis, and with limited hours in season." At street level, they have a reception desk, a Polish restaurant Estragon, a bar, the Gold Cocktail Bar, and an outdoor sitting area. Our room is clean and functional. It might be my fault, but when I used the Uber to call a car to the airport krk, the pickup spot is NOT at the hotel but at a place that is an 8-minutes walk away. Fortunately, we have time and are able to walk easily - traveling light has its advantages.

Golden Tulip is within the Old Jewish Quarter and you pay for location. There's much to explore…read morenearby from squares to restaurants. Wander any street and find street art and shops. It's also near the river where there's a popular running/bike path. The Old Town square is about a 15-minute walk- very doable. The rooms are medium-sized and clean. There's space to put your suitcase, clothes, and other things. The bathrooms are small, but come with all the amenities, including a heated rack to help dry your towel. The lobby comes with a bar/hang out area and a restaurant. For dinner, we enjoyed their perogies and traditional rye soup. The breakfast is a feast of hot foods, including sausages, eggs, and pancakes, cold meats/cheeses, fruit, juice, toast, and more. The Wi-Fi is always strong and works!

How would you feel if you asked your server to choose a bottle of wine because you couldn't read…read morethe menu and your server served you a 900-USD bottle of wine without informing you of the price? When you complain the manager says "oh well we are known for an excellent wine selection" Theft occurs at this hotel!

I really did like the place, design and colours are very like myself , obviously it is individual…read moretaste and likes for it but I like the tones and shades of the place. First of all it is 5* hotel in the Krakow city centre, I was attending private event in there and visited Café Ulala and Burlesque Club.. Both places are beautiful and comfortable. And both are in the same building as hotel. Upstairs in the café you can eat and have a coffee in warm and soothing colours. Downstairs is club with music to dance and bar to have a drink, also the cloakroom is available. It is modern and sophisticated in the separate Diamond Room which is in white and diamond colour. In between the floors is great staircase leading to the rooms , covered with carpet. Great chandelier is really nice. Staff was very helpful and polite, drinks served and made quickly. Prices are decent but the place is luxurious and worth to visit. I like the adaptation of the building... Worth to recommend for people with good taste...

This is one of the better Novotels in terms of value. Centrally and conveniently located,…read morereasonably priced, with friendly cheerful service willing to please. Add to it upgraded room, good breakfast buffet, and fairly well equiped gym. Only 10-15 walk to Wawel Castle and Old Town.

Staying at Puro was an amazing experience to say the least. For starters it's absolutely stunning…read more Secondly, the concierge staff is on point 24/7. They are attentive, kind, thoughtful, and helpful. Now to dive a bit deeper, the rooms are lovely. The aesthetics are pleasing, there is ample storage space and a safe. Everything is controlled electronically which is pretty cool, however there are those one off glitches in the system. I would encourage them transition to an iPad from the Samsung tablet, but I could just be bias haha. There is a cute breakfast spot with freshly baked goods, a restaurant and bar on-site. Did I mention the indoor and outdoor lounge areas!? All are spacious and wonderfully designed. Guests also have access to the on-site spa which is equally lavish and refreshing. To put it simply, 10/10 would stay again!

This is a great hotel. It is very stylish and modern. The personnel is very friendly and helpful…read more There's a coffee machine downstairs. Make sure you close the window, when using the AC.

It's always a pleasure to stay at a new hotel. In this case, the pleasure is doubled by the great…read moreviews. And even tripled when you enter the bar on the 27th floor. So lovely to lounge at the bar while the sun goes down! The views were spectacular. I saw Katowice from an entirely new perspective. My Aperol Spritz tasted, as it should. Not watered down! Kudos for that! Everything was immaculately clean. Great quality linen. The staff was courteous and kind. And of course, the location was just perfect. Steps from the heart of the city. It's a real gem in Katowice. Pluses: - Breakfast till 11:00 am - 49-inches tv - Complimentary WIFI 200 Mbps - Air-conditioned rooms - Tea/coffee station with an electric kettle in the room - Efficient blackout - Recently-opened Minuses: - No ice machine on the floor - The AC works rather slow - Not particularly well-soundproofed rooms

Lovely hotel. Our host put us up here while we were going to my husband's show and it was perfect…read more Room was clean and beautiful, the view was stunning, and the breakfast buffet and restaurant food was exceptional.