Do not use. confirmed appointment day before and did not show up. moved all our furniture just to…read morereceive no call to cancel nor any calls back when repeatedly called/emailed to ask about when they would show up. Absolutely would not recommend. if it's a legit company, they have terrible customer service.

Doug did a great job! He was in and out in under 15 mins and our carpet looks like new! Great…read morecustomer service would definitely recommend if you're looking for a carpet restretcher.

I rarely give such poor reviews, this experience was truly deserving of a 1/5. In short, this tile…read morecompany will lowball you to get the bid signed, only to nickel and dime you for what they deem as "changes" right in the middle of your installation. To give context, I agree that asking for something net new should be paid for. We changed our hearth cutout size by a few inches the week of, called their team and signed an understandable change order. The project started off well, we had a home visit to spec out all our requirements. We even had a CAD drawing of how we wanted the tile cut and installed. We got a bid, slightly lower than others, so we went with them. A few weeks later, the installation team arrived and began work. That was a little challenging because they didn't speak English. When we asked their support person about this later on, they made it seem like it was on purpose, to prevent us from making "changes." When in reality we were not asking for changes, we were trying to answer their questions about how the tile would be laid out or look. This company is obsessed with any opportunity to charge you extra, disregarding a smooth experience. The CAD drawing we provided them, and requirement we gave them at the start, instructed a specific 45° cut of the tile. Their work order had no note of what kind of cut they would use, one way or another, so we didn't think anything of it. Instead, WO only cited the square feet of tile to be installed. Right in the middle of the installation, we ran into a total of 4 issues that needed to be solved. All should have been planned for given our CAD drawings and their measurements/expertise. Clearly they are not good at the details, whether on purpose to get you to pay more along the way, or by accident. Neither are good reasons. We found ourselves stressfully trying to communicate to installers using Google translate, or intermittently getting calls from the office to straighten things out. The worst part is that they had to stop early on day 1 because a measurement for Schluter was wrong (something they should have noticed in their measurements). This seemed more like a leverage strategy, to stop work and get us to sign another change order to cut our tile the way we wanted from the very beginning. We pushed back on this second change order, citing that it was discussed at the beginning and not noted as an extra cost. The customer service was abysmal, disrespectful, and they told me that they wouldn't put the customer experience and relationship over their own mistake of missing a detail. You will always be the one at fault, they will always be right, and you will pay for it. Go elsewhere for your business.

This review reflects my personal experience with Modern Flooring in Portland. We had our floors…read moreinstalled about a year ago, and almost immediately we started having problems. Within the first week, the flooring began buckling. When the project manager came to look at it, he told us the issue was caused by not leaving enough of a gap for the floor to expand. Despite this, the company refused to take responsibility for the installation. Instead, they blamed the flooring itself, saying there was too much moisture. What made this situation more frustrating is that only one installer was sent to do the entire project, and he finished our whole house in just a day and a half. From the looks of it, it felt rushed and not done with proper care. We had purchased the flooring from Lumber Liquidators. Shortly after, the company went bankrupt, leaving us with no way to address the issue with them. Because of this, it felt like the installer placed all the blame on the product rather than acknowledging the possibility of installation mistakes. It also seemed like they were rushing to finish so they could get paid quickly. Now, only a year later, we're stuck needing new floors. Based on my personal experience, I would not recommend using this company. Jeff and Kimberly

Service and products are great. Customer service is top notch…read more You need to give them a try.

I had Tim's replace my old, outdated and worn linoleum floors in my kitchen, guest bath, primary…read morebath and my laundry and hallway. Working with Kaylee who really knew the product options, measured, and set-up our installation--was great. The installation team, Jose and Jose, put everything they had into making our installation perfect. Intricate cutting and matching things up seemed second nature to them. Also, every time I walked by, they were working hard and going above and beyond. They even took the time to blow the resulting dust off of my car in the garage without being asked to. My new LVP floors are solid, quality and look awesome and are well worth the investment! Thanks Tim's!