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    William F Lane, DMD

    3.0 (2 reviews)
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    Aspen Dental - Plymouth, MA

    Aspen Dental - Plymouth, MA

    2.5(41 reviews)
    0.5 mi

    The only reason why I am giving 4 stars is because my first appointment for a consultation, I…read morewaited for 20 minutes after I arrived. Granted, they were a little busy. Other than that I love this place! Amazing all over staff who took the time to go over a full FREE consultation (x-rays included) which considering the fact I hadn't gone to the dentist in 4 years prior - oops - is amazing. They don't allow you to have a cleaning on your first visit and they do it for good reason. During the consultation, they go over EVERYTHING. Your teeth, gums, etc. and make a plan of action that will best suit you in the long run. After, when it came time to schedule my following appointments (fillings and cleanings), they worked with me and my insurance company to make sure I was paying the right amount. Luckily I have dental insurance and was able to have a good chunk covered by my deductible. If you are short on money, they allow you to do installments up to 18 months without interest (definitely a option worth taking.) The actual appointments were a breeze. I had 11 cavities filled in less than a week (like I said, first time seeing a dentist in 4 years.) No pain! They know what they are doing. I finished my first installment of cleaning and eagerly awaiting the second. Overall, great place!

    Extremely concerning billing practices and misleading information. Overcharged by…read morethousands-Insurance verified everything. I normally don't leave reviews, but I feel obligated to warn others. I was charged over $4k for dental work here, even though my final insurance Explanation of Benefits shows my actual responsibility was less than half that. We're talking a confirmed overcharge of over $2k. When I asked management about a refund, I was told: * they "couldn't see" the finalized EOB (insurance confirmed they can) * I needed to bring them my copy of the EOB (not the patient's responsibility) * refunds take 90-120 days (insurance confirmed this is not true) * billing "can help" (billing told me they cannot) Every time I called, I was immediately placed on hold when they saw my name. When I walked in, I still couldn't get a straight answer. My insurance has now escalated this as a formal case through their Appeals Department, confirmed the overcharge, and assigned a case manager to intervene because the office would not process the refund properly. The hygienist and dentist were genuinely kind, but the front office and management were extremely frustrating and unprofessional. I hope corporate addresses this, because patients deserve transparency and not roadblocks when a documented refund is owed. Sharing this so others check their EOBs carefully, or do themselves a favor and find another dentist.

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    Aspen Dental - Plymouth, MA
    Aspen Dental - Plymouth, MA
    Aspen Dental - Plymouth, MA

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    William F Lane, DMD - oralsurgeons - Updated August 2026

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