As a patient at this practice for a decade, I cannot rate them highly enough. Dr. Donovan is the…read moremost thorough, caring PCP I've ever had in a very long life. Their emergency clinic is staffed by equally professional providers and depending upon the urgency of my situation, I've always been seen pretty much right away. It turns out that several friends are also patients there and we all consider ourselves fortunate.

Judging by the "bedside manner" I received from the receptionist who put me on hold a few times to…read moreconsult a higher up, and the subsequent chat I had with this higher up, I think I have probably dodged a bullet. I was simply making a preliminary call to assess if switching from my current doctor to Downtown Family Health Care would be beneficial. As the receptionist's tone became increasingly dismissive and authoritative (following each hold) while incorrectly regurgitating my initial questions back at me, I realized I was not experiencing the practice of the mission statement plastered on Downtown Family Health Care's website, at all, but instead an unusual level of pushback for having asked basic "new patient" questions in a very transparent manner. After 3 holds the "higher up" got on the line and proceeded to "handle" me in a very litigious fashion. It was quite bizarre. When I called attention to my experience, rather than acknowledge me, she told me they were not currently accepting new patients anyway. Wow....just wow......My 2 cents....don't bother calling. You won't make it past the firewall of fear and incompetence.

Pantops Family Medicine have been my go-to for primary care for two decades. I won't switch, I am…read morevery happy with them. Caring physicians who have taken good care of me, and prompt pharmacy attention.

Once again, I have encountered this practice's barriers to the patient's access to lab results. and…read morethus a barrier to my healthcare (since I cannot easily share my results with another helthcare provider). I had labs drawn in Sept 2025 and now (12/09/25) I want to print the lab results to send to another provider- ideally I would like to send the results to myself ......without having to print them. The portal version cannot be shared with another provider without reflecting poorly on the practice - since all the pt can see is comments about lab results- but no numbers/results. After tedious investigation, the pt can print one result at a time, if they are lucky enough to find the hidden results. There is no way to download or print results in a professional usual lab results version. This is inexcusable and is another barrier placed on my healthcare by the owner of this practice. Dr Dagli and the nursing staff are outstanding providers. I will continue to see them but will not have any labs or procedures done at this practice since the patient cannot easily access their own health care records/results etc. In 2025, I do not understand why such patriarchal medical policies and processes are in effect- by law, the pt is supposd to have easy access to all medical records including lab and procedure results. Unbelievable, such a sign of disrespect for the patient. Dr Dagli is wonderful and why she tolerates the policies of her practice, baffles me.

Like two others who wrote reviews (Wendy M. and Andy D.), I followed my Primary Care Physician…read more(PCP), Dr. Archibald Lord, to WellFamily Medicine. Dr. Lord has been my PCP for over Seven Years and continuing to have him as my PCP is well worth the Hour and a Half Drive each way. So I most heartedly recommend Dr. Lord and his new practice at WellFamily Medicine. My experience with the Front Office and with Dr. Lord's Nurse have been absolutely positive! In fact, on my first visit, I accidentally reopened s wound on my forearm and the receptionist immediately called for Dr. Lord's Nurse, who took me back to a room, cleaned the blood from my arm, and bandaged my wound. Yes, my first time at WellFamily Medicine was Definitely A Five Star Visit!

I would highly recommend Well Family Medicine. The atmosphere is welcoming and friendly. There are…read moregenerally no long wait times (just call first) and the waiting room is comfortable. Dr. Poehailos and Ms. Martin are easy to talk to (they listen to you) and extremely helpful and caring, as are the attending nurses, lab assistant, and receptionist. They are professionals. When required, they network to identify your problems in order to give you the best treatment possible (in my case referral to a cardiologist). I am referring them to everyone I know.

I am a patient there for 7 years. The staff is courteous. Dr. Sanusi professional and comprehensive…read morein his approach. He has accommodated urgent matters and promptly seen me or immediately referred.

Place has changed.... I'm changing providers too…read more.. I made a sick visit appt for 11:40 and was told to call from my car when I arrived so they could bring me into the sick patient room. Arrived and called at 11:44. Was on hold for 14 minutes so I hung up and called back figuring they'd forgotten I was on hold. Q (lady who answered the first time) answered again and I told her my name and appt time. She said my appt was cancelled bc I arrived late (after 10 min it's cancelled). I politely said I'd been on hold for over ten mins and wasn't late. Q said, "oh I know I put you on hold but it was only a few minutes ago" with attitude. I offered to show her my phone that it was 14 min if I could just please keep my appt. Feeling terrible and desperate to be seen. Nope, couldn't. No empathy or sorry, just attitude. Called the nurses line and by that point the provider had left.... I feel horrible, have three sick kids at home, and have been a patient for nearly 40 years. Spent hours of my life waiting while they're running late. Treated like crap when I needed to be seen most when I have the flu. Done with them.

The staff here are terrific. I see one of their nurse practitioners (Kelly Maupin) and she is…read moreamazing. If she doesn't know the answer she researches it to find the answer. Terrific as we have some chronic conditions in our family. My adult son sees Dr. Wittimore and she is terrific. My son really likes her which is good. He is hard to please. Overall the staff here is kind, warm and takes the time to listen to you. Also they touch you. Take the time to feel your lymph nodes. Overall the way medicine used to be before it became about seeing more folks to make more $$. Great practice.

This practice ALWAYS treats me first class, is very friendly & thorough. I see a Family Nurse…read morePractitioner (FNP), & I couldn't be more happy. Just launched an online patient portal which allows the patient to conveniently schedule & change their own appointments.

Dr. Fox has been my primary care physician for over 10 years. He has given me consistently great…read moreadvice. If I had acted in some of it earlier, I wouldn't have some of the issues I have today. He also has a very supportive staff which makes a great team.

Botox results were great. Definitely recommend and price is very competitive!read more

Everyone was so nice and didn't rush through my visit. Met Nurse practitioner and Dr was very…read morethorough. I had left the practice years ago and came back. Glad I did.

They are the best! Especially the MAs Alayna and Makayla! They are so kind and supportive! And…read moreMikelah Taylor is the BEST NP! They have all been so kind. I have had bad experiences with drs in my life but have been going here since I moved to CVille and never want to go anywhere else!

Beware of a gaslighting doctor at this practice. Total lack of knowledge surrounding their "area of…read moreexpertise", basic math skills, respect, and empathy. Won't call them out directly out of fear of reprisal.

Had a good experience, all the nurses were very nice and receptionists. They even sent me my…read morepaperwork via mail to do before hand. Doctors were nice and were not in any hurry like some offices. Was seen on time, a little older facility but felt comfortable during my visit.