The people commenting here are scammers. They do not actually contact you. They provide a link to a…read moregeneric form that does not actually help. It's been several months and not a single person has contacted me. Instead I received a letter confirming that Sutter neglects their patients. This horrible doctor is just one example. 2/23 Update: Sutter doesn't actually care about you. They reply to this thread, but never actually contact me in anyway. They have all of my information yet pretend like nobody knows how I've been communicating with people. Clearly they're just gonna keep messaging on here every time I update my thread.

I saw Dr. Oo because I was looking for a new PCP and not many are accepting new patients. I was a…read morebit hesitant because of these Yelp reviews. I'm glad to say I was delighted to find my new PCP- Dr. Oo. She was professional, thorough, detailed, and had excellent knowledge in the area of my concerns. I could tell she had reviewed the paperwork I had filled out prior to the appointment. I am a dentist, and I was very impressed with her professionalism and would recommend her to anyone.

Extremely disappointed with the unprofessional, rude and unethical quality of service from Dr…read more Harvey Young's office. I had recently scheduled a routine colonoscopy exam for my elderly mother. She had been a regular patient of Dr. Young's for years. We had to reschedule her exam due to a conflict. We notified his office nearly four weeks in advance about the need to reschedule. Their cancellation policy states that patients need to give them at least 7 days notice to reschedule or face a possible cancellation fee. We respectfully followed their cancellation policy. No problem right? When my mother called to confirm her rescheduled appointment, we were shocked at their response. His office said she would have to pay close to $300 in appointment rescheduling fees - even though we had clearly followed their rules. We had cancelled her exam well ahead of time. If she did not agree to paying this fee, his office would drop her as a patient. What type of medical professional does this? Is this how you treat an elderly woman who has been a regular, loyal patient of yours for years? All this for $300? Is this type of behavior even ethical? I am shocked, disappointed and upset at how she have been treated. I am appalled at how his office has refused to honor its own rules when patients have dutifully followed them. No one deserves to be treated so disrespectfully and dishonestly like this. No one!

I don't call Harvey Young as a doctor based on my own experience…read more I went to this guy's office today 3/30/2023 for Colonoscopy exam and was rejected because I didn't schedule a relative to company me saying they concerned about my safety. I am surprised that someone concern my safety in such way, but not my health which suppose to be taking care of by this guy. What is a waste of my time, money, and effect, but I am glad that I made a decision not to continue with this guy. I also suggest others not to go to this guy and his office.

I have been with Dr Marx close to 10 years now and have recommended both of my daughters continue…read morewith her once they reached adulthood. She is a parent herself. She stays up-to-date on medical research and truly listens to her patient's concerns, providing guidance but also taking into account her patient's thoughts/wishes. She explains things well and takes the time to be thorough yet she has never been late for my appointment or made me feel rushed. Highly recommend!!

My daughter and I have been in Dr Julia Marx's care for more than 13 years. She is kind, patient,…read moreknowledgeable. She always listens to my concerns and she takes time to explain all the options available clearly and with empathy. I always go to her office knowing I will talk to someone I trust. At different times in my life she provided me with the best care I could get. I recently considered switching to Kaiser as it would have been financially easier, but I decided to stay with the PPO plans and to continue with Dr Marx. The care she provides is sincerely appreciated.

We went to Dr Storey when our primary GP was on vacation…read more This was mentioned to her on bringing her up to speed on our history. To cut a long story short, Dr Storey was informed about the history of the condition, the current level of pain being experienced and she stood there with folded arms saying 'well if this is what you have, I can't do anything for you'. She failed to properly examine her patient, she showed complete lack of empathy and even accused her patient of running around seeking random doctors to fill a prescription and that we should be seeing our Primary GP (who we mentioned was away on holiday which was the reason why we were there). Not once did she show care in her tone, and stood there the whole time in a lecturing disapproving stance. In fact it was SO bad, the patient had a breakdown in her visitation room she was that distraught and in pain combined with the complete lack of care by this doctor. We went back to PAMF and told them what had happened, they took us to Urgent Care and then ER, it was a life threatening condition and required hospitalization!! Dr Storey didn't pick up on this, she didn't even bother to examine her patient. She didn't recommend going to urgent care. I would never return to see this doctor, nor recommend her to any of my friends or family. I had to share this, and a medical enquiry on her behavior should follow. I am sorry I didn't share this earlier. FOLLOWUP - Medical Board of California Complaint Submitted.

Unimpressed - went to her because my primary care physician was out. I had a severely inflamed…read moretonsil. She tested for strep, it wasn't, so she told me to salt water gargle and take an advil. 24 hours of severe pain later I went back, but not to her but to an ENT at the main campus in Palo Alto, she was really worried about my throat and did some deep tests, gave me antibiotics, steriods & vicodin. I asked Dr Storey about steriods and she said she didn't think I needed them.

Allergen Immunotherapy (allergy shots) has been a positive transformative experience for me, but it…read moredemands a significant long-term commitment. What I didn't fully appreciate when I began treatment at Dr. Choy's office was the extent to which the field of allergy and immunology has advanced. Innovations like Rush and Cluster Immunotherapy can shorten treatment times and offer safe, efficient relief to patients. While Dr. Choy's practice is caring and the staff are friendly, they are hesitant in integrating these and other modern techniques into their practice. Given the substantial commitment required for allergy shots, this reluctance to follow current best medical practices diminishes the overall quality of care. They do finally get the job done, but those looking for quicker or more advanced allergy treatments may wish to consider other providers.

Dr. Choy really knows her stuff and is highly passionate about her area of practice. She and her…read morestaff are friendly and among the most knowledgeable in the allergy space They will work with you to find an allergy treatment that's both effective and convenient. Great customer service, no phone menus. This is a private practice and I wish we had more doctors like Dr. Choy these days!!

A Truly Exceptional Doctor and Partner in Health!…read more I have been a patient of Dr. Matsumoto since 2019, and I can say without hesitation that he is one of the most dedicated, knowledgeable, and compassionate physicians I have ever encountered. What truly sets Dr. Matsumoto apart is his approach. He is incredibly patient and diligent, always taking the time to listen to every concern without ever making you feel rushed. His professional, pleasant demeanor immediately puts you at ease. I've always felt like a partner in my own healthcare; he presents all options clearly, but I have never felt pressured to take any medication or treatment I wasn't comfortable with. Over the past six years, I've navigated some significant health challenges that often come with mid-life. Dr. Matsumoto has been my trusted guide through it all--from managing chronic conditions like diabetes, high triglycerides, and fatty liver, to supporting my cancer recovery and mental health. He was instrumental in helping me with short-term disability leave when I needed it most, and his diagnoses have consistently been spot-on. Finding Dr. Matsumoto during such a crucial time in my life has been a blessing. He has been a steady presence through the pandemic and beyond, helping me manage everything mid-life brings to ensure I can live the best quality of life possible. If you are looking for a doctor who truly cares and is committed to your well-being, I cannot recommend him highly enough.

I went to see Dr. Matsumoto and his team in March of this year. It was an annual physical, but it…read morewas billed as both an annual physical and a regular office visit, so I had to pay a significant amount even though annual physicals are free with my insurance. Dr. Matsumoto was also running extremely late (I was in the room, freezing in that gown, for 30 mins) and we had a short appointment. I learned from my insurance company that as soon as you mention that *anything* is not 100% normal (e.g. "oh, my knees hurt sometimes") during an annual physical, doctors are allowed to report that the visit is now "more than a physical" and bill you for it (and they get paid more too!). I have never had a doctor do this to me, but Dr. Matsumoto did. Even the insurance company agreed that it was done in poor taste. Later, I found out that Dr. Matsumoto had ordered tests that we *explicitly* talked about not needing. I wanted to get a stool sample done for colon cancer as it runs in my family. The doctor and I talked about how I did *not* need to get tested for Giardia, Salmonella, or E. Coli due to my lifestyle (no camping, no unfiltered water, no meat, etc.). To my surprise, I was later billed for all these other tests. I tried to resolve this with the Palo Alto Medical Foundation and Dr. Matsumoto himself over several months, and they refused to help. They charged me $240 for the "free" annual physical and $370 for these tests I did not want. On top of that, the entire time I was trying to get this situation fixed, Palo Alto Medical Foundation would not stop harassing me. They sent paper bills and e-communication constantly. My insurance company said that during disputes, the providers are not supposed to harass their patients for payment, but they did. 0 stars for both Dr. Matsumoto and Palo Alto Medical Foundation. I will not be returning to either the provider or the network.

I have been coming here for years. My doctor, Jessie Jacob, MD, is phenomenal…read more I have both an annual mammogram and breast ultrasound (the ultrasound six months after the mammogram). They do take insurance, but there additional fees. One is a concierge fee. They have a new 3D ultrasound, which isn't yet covered by insurance, so there was a charge for that as well. The fees don't bother me a bit. Everyone in the office is kind and thorough. It is a long appointment for a mammogram, but I get the mammogram and result in the same day. I actually sit down with Dr Jacob to review the images together. This is above and beyond my prior experiences of getting the mammogram one day, waiting for the radiologist to review, and getting informed of the result by mail or phone. The 3D ultrasound involved a lot of pressing, but is not painful like a mammogram can be. For people with dense breast tissue, it's an added tool to visualize something it can be hard to get a good picture of with mammogram alone. I highly recommend NCWIC. They have moved and are no longer on Welch Rd. They are on Park Blvd in Palo Alto now.

Wow. This place has really gone downhill. For more than two decades, I saw Dr. Guthaner and she…read morewas wonderful--slow moving (3+ hours for a mammogram!), but very thorough and very kind. Then she sold the practice to Dr Jacobs and things started to change. It got harder to make appointments and there were "concierge fees" that were nothing but a way for her to make more money, since you didn't get any extra service for paying this. The fee started at $100, but this year went to $450!!! That's ridiculous--especially since Dr. Guthaner is now retired and she was the reason I was still going there. Worse yet, I called to let them know I had been potentially exposed to COVID so THEY cancelled my appointment for the next day. Couldn't reschedule for 2+ months (so much for all that great concierge service). But here's the kicker--they tried to charge me a $50 cancellation fee for not cancelling with enough notice. Huh? YOU cancelled on ME! Sorry that I couldn't time a COVID exposure to meet your schedule (turned out I was negative, but I was being overly cautious in letting them know about the exposure). Charging people for cancelling because of COVID exposure is not only unethical, it's stupid. Makes people not want to be forthcoming about things like this, which is wrong. That and the $450 put me over the edge and I said I'm done. My PCP recommended WRI in Menlo Park. What a difference! I was scheduled very quickly and I was in and out for my appointment in less than 40 minutes. Furthermore, everyone I met there was pleasant and helpful and acted like they were glad to see me--not the cold shoulder treatment I got from Jacobs practice, where the feeling was I should consider myself lucky to actually be able to be seen by them. The other thing is Dr Jacobs seems to be annoyed when she can't find cancer. I've never seen anything like it--it's almost like she's frustrated she can't find growths. The doctor at WRI had a very different attitude. She looked at my prior films, saw what the potential issues might be, checked to see nothing had changed, and came in with a smile on her face and told me things were good--come back in 6 months. Oh, and WRI told me they didn't know anyone but NCWIC who was charging mamo patients a "concierge fee." They thought it was ridiculous and would never do that.

Dr Hiroshima is one of the best and very knowledgeable doctors around…read more He's is very positive, through and truly cares about the well being of his patients. He was my primary doctor at PAMF for years and I miss him soooo much.

I have had the privilege of being a patient of Doctor Hiroshima for about 5 years now and could't…read morefeel more blessed. He's caring, compassionate, professional, intelligent, and clearly doing what the world needs him to do, as he's truly made to be a doctor! I am, and will always be, so incredibly grateful for his care, and if he ever leaves PAMF, so do i....