Client Experience Matters: A Disappointing Visit to Styles by Lyles…read more I don't usually post negative experiences, but when professionalism and respect are missing, it's important to speak up--especially for those who believe in loyalty, clear communication, and honoring time. On June 21, 2025, I had an 8:00 AM appointment at Styles by Lyles, located at 619 17th St Suite E, Phenix City, AL, for a quick weave with Sharon Petit. As a new client, I was truly excited. I got up early and arrived at 7:45 AM, ready for the experience. Inside, I was greeted by the barber and ShaRhonda Lyles, who has done my hair in the past. Although she doesn't do quick weaves, we've shared friendly conversation before. When I told her I was there for Sharon, she asked what time my appointment was. I said 8:00 AM--and the look on her face told me something was off. I asked what was wrong, and she replied, "Sharon might be a little late, but she'll be here." But her tone and body language told a different story. By 8:15, there was still no sign of Sharon and no update. I asked the barber if this was normal, and he said I needed to speak with ShaRhonda since she manages the stylists. When I asked again, ShaRhonda walked away from me, smiling, and said, "Yes, she be late--but I have no control over that." At that moment, I saw a side of her that made it clear: as a client, I didn't matter. It didn't matter that we'd once shared laughter. What mattered most--professionalism, communication, respect--was missing. I decided to leave. I then messaged Sharon on multiple platforms: left her a voicemail, messaged her via Vagaro, called her, and even checked on her well-being. Hours later, she responded on Facebook, saying she hadn't replied because she's been "getting scammers." That had absolutely nothing to do with our scheduled appointment or the fact that I was left waiting without a word. ShaRhonda never followed up--not to check on Sharon, not to reach out to me, not to acknowledge what had happened. This was deeply disappointing. I gave them the benefit of the doubt. I gave them my time. But what I didn't receive was the most basic courtesy: respect. I will never return to Styles by Lyles. No matter how many laughs we've shared in the past, character is shown in moments that require accountability. To those in the beauty industry: when someone sits in your chair, they're not just trusting you with their hair--they're trusting you with their time, their energy, and their experience. That's not a small thing. That's a privilege. And to anyone reading this: know your worth. Don't let anyone treat you as if your presence doesn't matter. Sharon Scissorhand Petit -- #ClientExperienceMatters #RespectGoesBothWays #KnowYourWorth #StylesByLylesExperience

I love this salon been using it on and off for two years. My stylist is Chanel. The salon is very…read morequiet and child friendly.

Love this place! Britney is always sweet and funny and helpful. Britney is very talented and…read morelistens to what you want to and also helps make suggestions. I definitely recommend Coopers salon. Make an appointment you'll be glad you did. Also lots of great products and choices to purchase

If I could leave 0 stars I would. Owner is manipulative and will overcharge you and lie about what…read morethey are doing to your hair. Mine came out looking like throw up

I've been a client at Teased since I moved to Columbus, and my hair has never been happier!…read moreCourtney takes my inspo and delivers a gorgeous cut and color every single time. I'm also in love with the salon's aesthetic. It's so relaxing and laid back, and the location is perfect.

Very unprofessional, with poor communication, the manager would not contact me and discuss the…read moreissue and they canceled my appointment last minute because I wasn't a good fit for their salon because of their lack of quality communication. Only go if you don't want to be able to voice your unhappiness with their unprofessionalism. Very poor management skills whomever that is. She or he did not contact me. I at no point would threaten anyone over hair. How deceitful. Always throw people under the bus when you have poor service and a poorly ran business. Best of luck.

I was in town for a wedding and asked a family friend for a recommendation to get my hair dyed,…read morecut, and blow dried before the event. She sent me the info for Budget Cuts and even though her stylist was booked, they were able to squeeze me in with another stylist, Laurie, who did a great job. Another stylist blew out my niece's hair and she looked like a rock star. Prices are very reasonable and they did a great job.

I'm in my 70's but young at heart. Pam keeps my style professional and listens better than most…read morehairdressers I've ever had. I have short, straight hair, and she has cut my niece's long hair and my nephew's first haircut and and done all the color treatments and men's cuts. She's awesome!

So... I got my hair trimmed here and I like my haircut but the lady that cut my hair made a bit of…read morea racist comment. I had told her that I am mixed with black and white at some point in the conversation. And later within the conversation she had mentioned how her family had worked in the cotton mills and her comment was, " See, white people picked cotton too." I don't know, maybe I am overthinking it but it hasn't sit well with me since. Again, I like the haircut but that comment really doesn't sit too well with me.

not even close to what I asked for. So i sent an email at 10:13am and did the google review at…read moreappro 5:30. The owner commented on the review and not the email and even stated we are sorry we didn't get to your email fast enough. Well that was 6 days ago and still no reply. I paid 65.00 for this and turned around and had someone fix it as best they could with what was left and that was an additional 40.00 (different salon). In the reply they stated that maybe I need to sit down with the next for a consultation, but if you ask to see the picture 2 times what else is needed in a consultation. Stay away at all cost. Unless you have money to just throw away.

Amazing services and really enjoyed the salon! Finally brave enough to do color and she nailed it!read more

Just moving here from Florida, I was beyond nervous to try a new hair salon out especially because…read morea lot of people don't have love for natural hair. Kim made sure my husband and I were comfortable. The atmosphere, ambiance and front desk staff were outstanding. This was truly an experience. My hair is silky smooth, bouncy and I'm so grateful to have found my new home salon! Thank you!

I've been here in Columbus for 8 years and I finally found someone who can do my hair!!! I was…read morerecommended by a friend who told me that Katina does an excellent job and she's a delight to be around. She has great vibes and will guide you in how to take care of your hair once you leave her salon. Excellent service and job well done! Thanks Katina

After years of hopping between nail salons for a pedicure I found a home. Kayla is a master…read morebeautician who also does hair and nails. The ability to make a appointment and have peace and quiet while I'm there is amazing. I don't feel rushed out of my chair and had a amazing experience during the pedicure. I got the basic pedicure to get a idea of what they offer and it was better then a 60 dollar pedicure anywhere else in town. I appreciate her attention to detail already booked my appointment for three weeks from now. I'm sold. Please don't hesitate to book with Kayla. She was Amazing.

Johnny W was a great job with my hair! I've been using him for the past few years. He is very…read moreskilled and pays attention to detail. No awkward conversation either because he's easy to talk to.