we have been quite satisfied with Lanes. we've purchased a stove, a refrigerator and a microwave…read morefrom them. the reason for the lower rating is that: 1. the stove installation was never fully levelled perfectly and it's always been an annoyance for us. the workers didn't seem to understand how to do this or really want to do it. not impressed with the professionalism of the company's installers. 2. their repair rates are very very high. we will be looking around next time we have a repair.

Houston was timely and efficient. Thoroughly and quickly found the concern over dishwasher not…read moreworking well. He carefully listened to what I had experienced. He pulled a couple of removable parts that I was unaware of and showed me how to clean them. He examined the rest of the dishwasher to make sure it was working properly and did a quick run. I would hire Lane's and ask for Houston by name.

Last week, my 18 month-old refrigerator started making a loud noise at varying intervals. I called…read moreDick's Appliance Service and within 24 hours, Rob was at my door ready to look into the problem. Within 30 seconds of his arrival he diagnosed the problem as ice on the freezer fan (my words not his). Within 7 minutes he had the problem fixed. His work was immaculate, professionally, and of the highest quality. If you have an appliance in need of service, you will not find a better company to go to than Dick's Appliance Service. Quick, professional, and incredibly reasonable fees. Truly, Plato's idea of an Appliance Service provider.

Rob saved the day. My banshee dryer was driving me (and my poor neighbors) insane and I just…read morecouldn't take it anymore! Called on Thursday, respond Friday morning, and Rob was there Monday afternoon to fix it. Extraordinarily polite (even took off his boots without asking) and just a pure professional the entire time. Fixed the squeaky wheel with a three month guarantee. Thank you for bringing some blessed silence back into our lives. Highly recommend!! Don't grit your teeth and pray that the noise will stop. You have suffered enough - call them now!!

Good service. I see older reviews on here mentioning rude staff but that was not our experience in…read morestore or with delivery team. Happy with our kitchen table set and bedroom set. Good selection. Good value too on furniture. Haven't shopped any appliances but I plan on coming back again to see dining room furniture.

I guess it's a COVID thing but appliances are REALLY hard to come by. We got lucky at American…read moreFreight. We needed two identical 18" dishwashers and called from an ad on the Internet. Turned out they only had one of that model but their sales rep, Gosha, was able to find another unit they had in stock that fit our needs even better. Long and short, we got what we needed from American Freight, on the day we needed it, and every promise made was kept. I've installed one of the two already and it's working great. We saved about $400 overall and got a 3 year warranty on both. Big Box retailers couldn't get them to us until mid November and we likely would have paid more than full price for them. Thanx for all your help Gosha. :-)

Menards doesn't believe disabled adults need mobility carts. The store in West Lansing, MI has…read moreonly one operating cart! Of course it is always in use. They are very disrespectful of disabled customers. My husband had to walk through the store for needed items despite being in pain. We've complained before without any action taken by the store. They harassed us about receipts from the pickup area. They treat you like a criminal! Don't shop here.

Zero if possible. As a long time, loyal customer, I am disheartened and frankly disgusted by the…read moreway I've been treated the last month. Yes, month! I ordered a product in-store, at the same time as purchasing other items and the employee said I'd receive a call or email in a couple weeks once the item had shipped. After a bit passed the time I hadn't heard anything so I stopped in to check in on it. To both of our surprise, and mistake, we saw and realized the order had a delivery date of the year 2027. I asked if it was real, or a typo, or something that could be addressed and fixed. Then he checked for it online, and the item and all its variations were gone, even the corresponding sku number was attached to a different item all of a sudden. He was unsure and was eager to help, get more information from the vendor. He notated my contact info, and said he would get back to me soon. Almost a week later, I was called and told the item was no longer available to Menards, and that I would need to be refunded for it. I said okay, but that I had just had foot surgery literally 2 days ago, and that I would be in for the refund as soon as medically allowed to be up and on my feet again. Since then, that Menards store has called me EIGHT times, leaving voicemails asking me to come in for the refund, it had only been a month. I let them know I had an appointment that week and would then know better when I could make it in. She was insistent I come in, to which I asked why it was so urgent I rush foot surgery recovery to come in for an error in your system. It was said to me that the paperwork was cluttering up the work area and needed to be cleared up. Are seriously expecting me to believe a big box company of your stature doesn't have filing cabinets or proper processes to keep paperwork in order? I went in yesterday to get the refund, however I was denied the refund of the money I paid because the card I used was no longer active- it had expired. Credit and debit cards all come with expiration dates that are enforced and are out of the cardholder's control. So, I was told that basically, my money is being held hostage and the refund was available as store credit only, regardless of the receipt in my hand or the base error being of your cause. This is wholly unacceptable and certainly feels not legal at all. I am prepared to provide the dates and times of the phone calls if necessary. Monica and Roland are the unhelpful and disrespectful managers of the south Lansing, Michigan store, #3158.

Great selection of high-quality products at competitive prices. Customer service is excellent, and…read moreJeff is always easy to work with. This is the perfect one-stop shop for landlords, property managers, or anyone looking to update their home with furniture or appliances.

Mike did not stop until he fixed my washing machine!! Did not charge me extra! Great work!…read more Cleaned his mess!

Sells non working appliances, or they die within a couple weeks!…read more Doesn't stand by his "30 day warranty" and won't pay anything back.. doesn't even show up to court. DO NOT BUY FROM HIM!!!

Prices are hard to beat. Extended store hours make it easy to get there when it's convenient.read more

Went to the store ordered the 3 pc king set bed mirror dresser. Was told it was $1299 had a…read morediscounted price on it. Ordered it as a 3 pc set they don't actually offer same day delivery they want 2 weeks. We picked it up and no mirror or dresser. They said it's actually $1700 for that even though we took a photo of the tag that clearly says $1299 king 3pc set. This store is a joke. I'm extremely unhappy and the customer service is a joke.

Affordable prices on all mattresses and more. Same day service Mon-Thursday open till 8pm Friendly…read morecustomer service ask for Taj

Paid the tech $85 to come fix my washer. He came out. Had to understandably remove the door to do…read moresome checking. He had to come out 2 more times and then never came back. No calls, no replies to text nothing. Now my washer is all taken apart and broken.

Terrible service. Took pictures of my home. Left my dryer torn apart and proceeded to call me a…read morebitch on the phone.