I see Dr Douglas here and he is great. He really takes the time to talk with you and never seems…read morerushed or like he's not listening. Which is probably why they also seem to run about 10 minutes behind. Not bad for a doctors office, but still could be a little better. His nurses are great and have always been kind to me, and very gentle when taking my blood. The nurse-practitioner is usually available for last-minute appointments.

I too see Dr. Douglas here and love him! He always takes the time to listen, and his advice is…read moresound. The nurses, and the receptionists here are nice and helpful. They work with my OBGYN so that I can get the best care as possible as a whole. I really appreciate the extra time and care to make sure I stay healthy.

Excellent doctor. Take time to explain the diagnosis. Gets back to you in a short time.read more

If you want to see her for an appointment, be expected to wait over a month. I found it difficult…read moreto discuss concerns with her too.

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

Because they care more about money than they do your health. They are concierge doctors they have a…read morelong waiting list they charge you at least $3000 a year just to stay on their list. What is happened to our HEALTHCARE it is terrible. I came from Dallas Never had a problem with doctors in Dallas I come here you wait 45 months and you could be dead by the time that a Dr in this town sees you !!!

My mom has been going to Dr. Williams for 10 years. When I would go with her I was impressed that…read morehe would listen and investigate her physical issues. When my physician retired I had to get a new one. The one I chose would be typing on the computer when I spoke of my issues and then send me home with a packet of printouts. This was something I figured I could have done myself. Dr. Williams doesn't have computers in the examining rooms so he pays attention to what I'm saying. He personally called me with my lab results and went over them with me.

My biggest issue is the way most nurses and some doctors being incapable of taking my blood…read morepressure readings. Some of these so called professionals don't know where the brachial artery is and others don't even know an artery marker on a cuff exist or know where it is at using lame excuses that the artery marker points to the brachial artery or it doesn't matter. These so called professionals need to act professional and respectful toward their patients by not calling them Dear, Honey, Sweetie and other condescending pet names on the job. These professionals need to concentrate on taking blood pressure readings right and forget the pet names. Start caring more about your patients instead of BIG PHARMA because these wrong blood pressure readings seems to be done on purpose to sell more drugs.

Absolutely terrible service. Went in around 12 pm with extreme chest pains, wheezing cough,…read morecongestion, etc. Gave me covid, strep, and flu tests. All came back negative. Gave me "nausea" medicine and a puff of an inhaler, nothing else. Sent me home around 1. If you don't have covid, doesn't matter. They said I probably have "some virus". Spent the next week at home in bed in pain.

I was that guy who stops in 5 minutes before closing. I got some sort of viral infection and the…read morecough was getting worse so I hid my man card and schlepped my butt in to see a doc. There were two medical assistants at check-in, otherwise the waiting room was deserted. I was checked in right away and in a few minutes I was called in. After they weighed my carcass, and then took my medical history, the doctor came in. Although it was quick, the exam was thorough. I was in and out in 15 minutes. The facility is clean and well lit, and everyone appeared to enjoy being there, even with someone showing up at closing. Although there are urgent care facilities closer to me, this IU Health has been the most accommodating and professional.

Called needing a same day appointment. Was told my Dr could see me 2 days from that day.Would. To…read morehave called to make a same day appointment if I did not feel the need.This is after being on hold for over 25 min twice. This is. Or the first time this has happened. Then get in with a NP which is fine in another office. She make an appointment with my primary Dr then they call and cancel it and make it with a NP. What is going on! Do not state that you can get same day appointments when none are available. One of the calls was he has no openings till the end of Dec. is it time to change Drs?

Ahh, the campus doc. Well, here we go. I know I shouldn't say it, but it has to be said:…read more Patient #1: Doc, I feel kinda sick. Dr. Baird: Okay, well since I see 200 kids a week this time a year, I'm gonna give you some amoxicillin (sp?) and call me in a week if you don't feel better. Patient #2: Doc, I think I broke my leg! Dr. Baird: Okay, well I'm gonna give you some amoxicillin and send you to the ER and call me in a week if you don't feel better. Patient #3: Doc, I think I'm losing my hearing (IPOD earphones still stuck in ear with Lil Wayne blaring loudly.) Dr. Baird (more loudly): Okay, well I'm gonna give you some amoxicillin (sp?) and call me in a week if you don't feel better. Patient #4: Doc, I'm failing my comps! Dr. Baird: Okay, well I'm gonna give you some penicillin since that's ineffective anyway and write you a doctor's note to retake your comps and call me in a week if you don't feel better. Patient #5: Doc, I feel suicidal, I just don't wanna... Dr. Baird: Okay, well I'm gonna give you some amoxicillin (sp?) and call me in a week if you don't feel better. He wasn't a bad doc, just a little overworked to try to see 30 patients in the hour and a half time he had to spend on campus (from 12:30-2pm). Really nice guy though.... BTW: The above star rating is a sarcastic as you want it to be.