BUYERS BEWARE!!! This was my 7th home purchase and I have NEVER experienced such lies, deceit,…read morefraud, defamation and potential extortion as with Nancy and Mark Bergeron.
After driving 4 days, 1500 miles, with 5 dogs, 3 friends and a moving truck, I arrived on a Friday afternoon to discover that the condition of the home was far inferior to the description in the listing and home inspection. I trusted this agent and the home inspector to PROTECT me, especially since I was purchasing this home sight unseen. I made it clear that I needed a home that was "turn-key" and CLEAN! This home was anything but that.
After walking through the home and feeling so angry and taken advantage of, the first thing Nancy said was "don't buy it, they have a better offer anyway". You can imagine my shock?! I had 5 dogs, 3 friends and nowhere else to go. I decided to walk through the house again trying to find good things about it. Nancy said to me "you have 5 minutes; I have other plans" Only then did I become angry. Considering I had nowhere to go, and my agent appeared to be uncaring or interested in my wellbeing, I decided to move in. Only because I was told the plumbing, electrical and Hvac were all NEW within 10 years old.
Saturday, there was a flood in the bathroom. When I called them, they were rude and angry. Monday, I order the wire for closing. Nancy repeatedly demanded that I call my bank asking where the funds are. Late afternoon my funds had not been received by escrow which couldn't close anyway because the lender wasn't ready. Late in the day, I get a call from Nancy and Mark on speaker YELLING at me to "close or get out!" Repeatedly saying "close or get out. Those were my only two options, close or get out!" Remember, these people were supposed to represent ME! The lender wasn't ready to close and I had nowhere to move to. Fortunately, I called the listing broker frantic that my own agent was threatening to remove me by force if I didn't close. She was very pleasant and understood that we would close when the lender was ready.
Over the next 2 days, Nancy continued to bully me into calling my bank asking where the money was. Because of this, my bank sent it to the fraud department. I finally get a message from my bank that, because so many calls were made to issue the wire, they felt it was in my best interest to cancel the wire. My lender notified me that I would be signing documents Wednesday afternoon, so I was forced to drive 7 hours to Texas for a check.
This is where it gets good. While I was getting the check, I was told that my agent called them claiming to be ME! Asking about my accounts, etc. When I got to escrow to sign my documents, both Nancy and Mark were yelling at me in the open office area in front of what I learned later were the sellers, describing my financials, etc. Talking about private affairs they had NO right to know or share with the entire office. I demanded that they not be in the room during my signing.
After I signed my documents, I was presented with an amendment stating that "I OWED" Nancy an additional $2,000 for the early move in cost. I was shocked! Having spent the last 40+ years in the mortgage industry, when Nancy said that there would be a $2,000 early move in fee, as customary, I expected to pay it and have it applied toward my closing funds. She told me not to worry, she would take care of it. In all my years, and after closing thousands of loans for clients, NEVER has an agent paid for the buyers move in fee and expect to be PAID for it! I have since learned that, not only is this unethical but Illegal!.
Now that I have been in the home a few weeks, I have learned that the plumbing is NOT undated and there are several electrical issues that do not meet code. Once I have all my independent inspections done and have the necessary repairs completed, I will be working with an attorney to file criminal charges against them.
